Manager Front Office

E-mail: ***************@*******.*** / Phone: +90-532-***-**-**

Accomplished, dynamic Resort Hotel General Manager with highly developed business acumen Passionate about providing unique and memorable experiences for clients. High-energy, determined, multi-lingual, creative leader, over 10 years of solid management experience in the entertainment, hospitality and resort industries.

Revenue Growth / Enhancement

Hotel / Resort Operations

Preparation and Management of Annual Budgets

Inventory & Cost Containment

Problem Resolution and Decision Making

Project and Operations Planning

Profit & Loss Accountability

Business / Revenue Growth

Contract and Deal Negotiations

Leadership and Team Development

Hospitality Management

Process Improvements

Hotel General Manager 2018-present

Alva Donna Exclusive Hotel and Spa 5* (723 Rooms, All-Inclusive Resort) Antalya, Turkey

Overseeing of upscale resort hotel.

Leading of Executive Team: Food and Beverage, Finance, Human Resources, Engineering, Housekeeping, Front Office, Kitchen, Purchasing, Guest Relations, Operations and Sales Directors. Management of over 800 line level employees.

Creating and executing budgets; managing revenue.

Keeping owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement.

Developing profit improvement ideas, policies and procedures and implement them with approval of the owners.

Leading and supporting the resort in the achievement of financial and operational targets.

Event Executive Director of three, chain resorts 2012-2018

Alva Donna Exclusive Hotel and Spa 5* (723 Rooms, All-Inclusive Resort) Antalya, Turkey

Alva Donna World Palace Hotel 5* (850 Rooms, All-Inclusive Resort) Antalya, Turkey

Alva Donna Beach Resort Hotel 5* (308 Rooms, All-Inclusive Resort) Antalya, Turkey

Was in charge of the entire operation of Entertainment Departments of three 5* resort hotels;

reported directly to the owner of the business.

Led three teams of over 75 in-house staff; coordinated and managed contracted professionals including musicians, dancers, presenters, models, designers, pyrotechnicians, videographers, and technical teams.

Developed and managed annual budgets exceeding $4 million, including costs negotiation associated with hotels’ entertainment to achieve the maximum savings for the company without compromising quality.

Designed and established an entertainment and event program that increased the number of repeat guests by 720% inbetween 2012-2018.

Awarded as #2 Hotel with the Best Entertainment in 2017, by a World's Hotels Ratings Website -Tophotels.

Established a key focus on quality of entertainment to deliver utmost guest experience while decreased hotels' entertainment expenditures by 40%.

Worked with newspapers, magazines, tv channels and radios to create hotels’ ads and promotions.

Collaborated closely with all department heads to ensure smooth operation of the hotels at all levels.

Event Manager (Reporting to the General Manager) 2010-2012

Baia Lara Hotel 5* (400 Rooms, All-Inclusive Resort) Antalya, Turkey

Developed, implemented and managed events such as theme parties, concerts, festivals, performances, beauty pageants, ceremonies, seminars, conferences, weddings and anniversaries; planned and coordinated all entertainment activities.

Built, directed and motivated creative and technical teams.

Managed substantial budgets, financial planning as well as negotiating contracts and fees.

Rental and procurement of audiovisual, decor and other needs.

Researched and booked singers, dancers, bands, magicians, musicians, entertainers and models.

Managed 20 employees on a daily basis.

Awarded as ''Best Animation in Antalya'' by HolidayCheck website.

Entertainment Manager (Reporting to the Owner of the Hotel) 2009-2010

Orange County Hotel 5* (514 Rooms, All-Inclusive Resort) Kemer, Turkey

Created, managed and implemented of fun, safe, engaging events and activities for guests of all ages.

Talent booking, stage management, coordinating of creative and technical teams.

Supervised Entertainment Department staff of 23 people.

Event Manager (Reporting to the General Manager) 2007-2009

Calista Luxury Resort 5* (700 Rooms, All-Inclusive Resort) Belek, Turkey

Designed and managed hotel’s signature events, entertainment and advertisements in media including television, internet and outdoor advertising.

Prepared and monitored annual entertainment budget; negotiated contracts and deals.

Hired and trained events and entertainment operations teams.

Worked with other departments/agencies in order to produce and deliver a high quality events and entertainment.

Entertainment Manager (Reporting to the General Manager) 2006-2007

Corinthia Art Hotel 5* (526 Rooms, All-Inclusive Resort) Antalya, Turkey

Developed, programed and implemented all entertainment program, recreational and social activities and events.

Organized and assisted in the production of live concerts.

Hosted events, activities and stage performances as the MC.

Managed day-to-day operations of performances, entertainment staff, and outside entertainment groups.

Ordered and maintained all required technical and non-technical supplies for Entertainment Department.

Bachelor of Science in Archeology (January, 2009)

Akdeniz University, Antalya / Turkey

Turkish: Native Language

English: Fluent

German: Fluent

Russian: Basic

Batuhan Harputlu

PROFILE

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

EDUCATION

LANGUAGE SKILLS

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