Customer Service Sales

Rocelyn M. Balido

971-********* ***************@*****.***

Professional Summary

Responsible and very ambitious individual. Customer service focused dedicated. Personable and energetic.

Key skills

Clear Communicator Customer service Oriented

Multi-tasking abilities Strong attention to detail

Friendly and personable attitude Team Player

Work Experience

Cashier/Waitress December 2015 – Present

Tarbouche Restaurant WTC, Abu Dhabi

Operated cash register and enthusiastically accepted payments from customers

Resolved customer needs using professionalism and sensitivity

Transformed "difficult" customers into loyal, repeat guests

Provided excellent customer service.

Relayed and prepared food and beverage orders using safe food handling techniques

Maintained, stocked, and displayed food according to company policy.

Assisted in maintaining cleanliness in work areas and outlet areas.

Worked in a fast-paced environment waiting tables

Cleaned and sanitized work station and equipment

Performed opening and closing duties as required Cashier/Waitress December 2014-December 2015

Jetaime Coffee Shop & Restaurant Madinat Zayed, Abu Dhabi

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Take customer orders

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Write patron’s food orders on order slips, memorize orders, or enter order into computers for transmittal to kitchen staff.

Communicate dining or order details to kitchen personnel.

Collect payments from customers.

Process customer bills or payments

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Sales Lady September-January 2011

SM Batangas Batangas City

Serves customers by helping them select products.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Greets and receives customers in a welcoming manner.

Responds to customers’ questions.

Directs customers by escorting them to counters.

Provides outstanding customer service.

Alerts management of potential security issues.

Assists with inventory, including receiving and stocking merchandise. Data Encoder June 2011-June 2012

Epson Precision Phil. Inc. Lima Park, Lipa City

Maintains database by entering new and updated part number of EPSON products

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Combines data from both systems when account information is incomplete.

Purges files to eliminate duplication of data.

Secures information by completing data base backups.

Maintains operations by following policies and procedures and reporting needed changes.

Contributes to team effort by accomplishing related results as needed Sales Demo August 2012-February 2013

SM Department Store Lipa City

Interact in a friendly, enthusiastic, and outgoing manner with management and customers

Generate brand awareness and positive product impressions to increase sales

Assess customers’ needs and interests to best recommend productsSet up, break down, product preparation and sampling during in-store demonstrations

Timely completion of all call reports, paperwork, and on-going training

Assist event department to prepare the upcoming events Education

High School 2002 -2006

St. Joseph Institute Rosario, Batangas

Elementary 1996-2002

Marilag Elementary School Marilag, Batangas

Personal Information

Date of Birth : February 11, 1990

Age : 30

Nationality : Filipino

Civil Status : Separated

Languages : Filipino and English

Height : 5’

Visa Status : Visit Visa

I hereby certify that all above information is true and correct to the best of my knowledge.

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