Lifestyle Concierge (English/Japanese)

Ruchi Samarakoon

Nationality: +** **** ****

***************@*****.***

Date of Birth: 26th Oct 1995

Nationality: Sri Lankan Visa Status: S Pass in Singapore Professional Summary

Four years of experience in customer service industry in Japan and Singapore. Fluent in Japanese, English and Sinhala. Providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills. Strengths

Understand the working

environment and

requirements.

Fast leaner and able to

work under pressure.

Work Experience

Lifestyle Concierge (English & Japanese) at John Paul Singapore December 2019 – Present.

• Asia Pacific through various delivery channels (via phone, email, and web requests) to meet or exceed customer satisfaction, brand recognition, and customer loyalty.

• Understands the culture and needs of the customer to speak to their requests

• Research, recommend and fulfil customers’ requirements.

• Assist in making travel bookings (Air tickets, hotels, restaurants).

• Program, providing customer value proposals, providing a seamless customer service experience when dealing with other departments.

• Respond promptly to customer needs; solicit customer feedback to improve customer service.

Able to work with team

and independently.

Flexibility and

adaptability

Able to mingle with any

community.

Multi-tasking.

Education

Advance Diploma in

Tourism and Hospitality

Management:

Academies Australasia

College Singapore April

2018 – November 2018

Reservation & Operations Staff (Internship) at Chariot Travels PTE LTD Singapore February 2019 – August 2019

• Handling B2B overseas agents (Philippine, Malaysia & Local agents)

• Managing hotel reservations (Online & Offline)

• Arranging day today itineraries as per agent’s requirements

• Customer support (In-house guest assistance)

Certificate in

International Hospitality

Management:

Aviva Modern Academy

Sri Lanka November

2017- January 2018

Front Office Staff (Part time) at Osaka Fujiya Hotel Japan April 2015 – May 2017

Front Office Staff (Part time) at Granpus Inn Osaka Japan December 2014

– June 2017

• Hotel Front Office Tasks (Check In, Check Out, Managing Reservations)

• Group check in arrangements

• Closely work with duty managers and arrange special requests

• Monitoring inventory and updates

• Interpretation / translation of Japanese, English and Sinhala

• Interpersonal and oral communication skills (Telephone Operation) Japanese Language

Diploma:

Japanese Communication

International School

Osaka Japan October

2014- April 2016

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