spa manager

Professional summary

I believe that each pinnacle of success in business holds a strong foundation in knowledge and since accomplishing my tenth year of industry experience and a doctorate of Naprapathy I realize this education happens in real world situations and not just in books. I've targeted a formula to drive successful, profitable and predictable sales projections. Strong strategic multi level marketing campaigns are the forefront for business growth in correlation of a viable sustainable product. In house marketing to create greater retention and increased sales per ticket are monumental aspects to growth. I have in-depth knowledge with boosting brands through social media, increasing community visibility and tactical search engine optimization regiment. Understanding what drives guests to purchase and retain loyalty is dependent on the leader's action and culture established. I've been fortunate to be on the frontline and have established original team education, daily operations, menu/company branding and team building events to enthuse. My team education events launch bonds between teammates with engaging fun activities combined with refined curriculum. It's fortunate to have held every position within a spa from spa attendant to director of spa sales and will first hand show by actions how to drive sales from therapist to concierge. Along with clear identification of key performance indicators to ensure the team supports proper spa experiences for guest continuity and satisfaction. Education, sales incentive and morality building techniques encourage strength within the spa system. I have clear visions on how to lower custom acquisition costs, cut unnecessary overhead to max cash flow and to help diminish the company burn rate. Having strong skills to analyze data to see trends and take advantage of opportunity when presented is an integral part to grow. I'm excelling at finding new revenue streams as well as finding intrinsic solutions. I confidently build profitable relationships with various vendors and have an extensive industry network to pull sources like attain the best therapists and get insight on market trends to acquire best products/ services. Being diligent with organization is dire to keep inventory stocked, team coordination and a facility to pristine standards. My driving force is unbreakable, unshakeable and undeniable in my pursuits. I plan to make proof through actions, discipline and unwavering determination. I lead by doing first! Emotionally intelligent actions!

Core Qualifications

*Doctorate of Naprapathy

*Spa Supervisor Certificate

*Hyatt Highest sales Award (6)

* Management experience 7yrs+

*Education development

*KPI identification

* Acquisition skills

* Multi level Marketing

* Salesmanship

* Menu development

* Brand development

* SEO knowledge

* Market share & research

* Data Analysis

* Function & operations

* Overhead reduction

* Tech skills

* Audit analysis

* Budget analysis

* Business forecasting

* Team growth building

* Guest Service Ambassador

Professional experience

A Doctor’s Touch: GM

~Duties provider of intellectual property to menu, interviewing, orchestrating of team meetings and standards, financial agenda, marketing, data research. Current

Hyatt Spa: Spa Director/Educator

~Duties: Build sales forecast, budget, implement training, schedule, payroll 2014- 2018

3 Om spa: Education Director

~Duties: Operations and functions, 5 star training pinnacle for guest satisfaction. Coordinate team in bringing guest experience from ordinary to extraordinary. 2013-2014

Nevada School of Massage: Instructor

~Duties: Tutoring all fields of practice under the

Curriculum of the professional program and hosting weekly anatomy workshops that housed up to 35 students on average.Aug2012-Oct2012

DSMT:CustomerService Rep

~Duties: Interfacing with clients and student therapists to bring a productive successful clinical experience.Jan2012-Aug2012

Greeley Health Rec: Manager

~Duties: scheduling, staff training, desk management. 2011-2012

Achievements/Awards:

*Hyatt Sales Award(6)

* 25% gross company growth with IP

* 5 Star service Award(5)

*1st High 6 massage award

*Massage magazine Issue sep-oct 2014

*AMC CMC Instructor of year 2014

*AMTA conference sales Award 1st

*3OM practitioner of yr

Personal Goals:

I hope to provide excellent team leadership and guest service at the highest regards to help facilitate health and comfort among the team and guests. From my experience I have full clarity of what that entails. My work on my personal modality has given rise to search practices from all over which makes for more growth in knowledge about Bodywork then my 1,000 plus hours of training in the Master Massage program. I feel a strong obligation to give back to the community the truth of proper health care and spiritual practices. My greatest triumph will be exceeding all financial goals I’ve set this past year with new innovative marketing campaigns to the industry while restoring its classical elegance and prestige. This can only be achieved with dedication, logistical execution and compassion. I look to continue to make strides in developmental work in regard to therapeutic and relaxation massage while formulating new standard quotas of guest services. This keeps a strong aptitude for team peer building practices and encouragement to build team esteem and value. I preemptively thank you for this exciting and enticing career opportunity. Everyday seems to bring more achievement in my work in so many varying aspects I always feel aspiration from each day. The bodies will change, the practices will change but the intent of compassion and service will always hold true and that provides the best in excellence.

Contact this candidate