Customer Service Assistant

Personal Details

Surname : Ludick

Name : Leilani

Date of Birth : 11 February 1981

Identity Number : 810-***-**** 088

Gender : Female

Language : Afrikaans & English

Residential Address : Plot 63

Oorsaak, Rustenburg

0300

Contact Number : 072-***-****

Email Address : ****.********@*****.***

Hobbies : Photography, Music

Educational Qualifications

Name of School : Jan Viljoen High

Highest Grade : Grade 12

Tertiary Education and Training

Computer Courses : Ms Word, Ms Excel, Ms Outlook

Ms Power Point, MS Publisher

Call Centre Courses : Communication Skills, Customer Service, Listening Skills Team Building, Conflict Resolution, Emotional Intelligence Security Grades : E, D and C

Employment History

Name : Open Learning Group

Position : Back Office Administrator & Cancellations: Main Duties : Answering of calls, inbound and outbound, Assisting students visiting the office, at Contact Sessions and Graduations.

Handling fax, email and postal enquiries.

Updating of information on the student’s profiles. Sending of bulk sms’s and email communication, generating of sms and email reports.

Handling of cancellation requests.

Assisting the Registration department since August 2015 with acceptance, capturing of applications,

pre-registration and Quality checks.

Assisted the Assessment Department with Capturing of assignments and results.

Assisting with Reception duties.

Work Experience : 1 September 2008 – still employed References : Zoe Blommetjies

Company : Open Learning Group

Position : Contact Centre & Enrolment Manager

Contact Number : 011-***-****

Name : Chubb Monitoring Business

Position : Controller, Dispatcher & Trainer

Main Duties : Dispatching of alarms, Handling of

Incidents, Handling of clients

Assistant Trainer

Work Experience : 8 October 2001 – 31 August 2008

Character

I enjoy a challenge and see myself as dynamic, self motivated, innovative and creative in adapting and applying knowledge and experience to different circumstances and environments. I am a fast learner and believe in rendering the best customer service. I am a reliable person and do my work to the best of my ability.

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