Manager Sales

Ryan Patrick Valera Quezon City **** Philippines • (63-918*******

adfywl@r.postjobfree.com • linkedin.com/in/ryanvalera123

Skills

●Project Management / Program Management – Managing small to enterprise-level projects with a focus on risk assessment and mitigation

●Software Development Management – Building and managing a software development team using Agile Methodologies (Scrum, Kanban) with focus on efficient delivery and high-quality software

●Business Operations Management – Set-up of start-up teams and offshore teams including hiring, training, process formulation and the whole business operation

●Business Analysis – Consultancy level translation of business needs and problems into concrete technological solutions

Experience

Carlson Wagonlit Travel, Taguig, Philippines

Delivery Manager, Software Development Manager, Project Manager (03/2014) - Present

Responsibilities:

Software Development Manager: Management of development team consisting of developers, quality assurance specialists, solution architects and business analysts. Duties include resource hiring and performance management, release and effort planning and stakeholder management for web and desktop application development

IT Project Management: providing insight and oversight on IT projects of varying sizes. Duties include time and budget planning, execution and monitoring, risk identification and mitigation, reporting and analysis. Championing of Corporate PMO processes and institutionalizing project and KPI status reports used from staff to C-Level

IT Delivery Manager: ensures the availability and efficient delivery of the platform. Duties include managing the IT platform team, vendor and stakeholder management, coordination with IT Engineering teams (networks, infrastructure, change management, service desk, etc.)

Strategize product platform and team growth and transformation

Accomplishments:

Inheriting legacy enterprise applications for the APAC region and transforming a system that had downtime everyday to a sustainable platform with 100% availability within two months. Within the next 3 months, processes have been put into place to ensure proper production support and feature intake, with a product and technology clear roadmap for the next 2 years

Inherited the IT management of the company’s Hotel business. At the point I took over, the old project team missed most of its product releases and did not have effective testing, collaboration or release management. Under my management, I put into place processes that enabled releases to not only go out on time, but with less and less production errors logged. I put into place guidelines for the platform enhancement intake process, proper UAT and automation testing, security scanning, architecture buy-in. I also guided the team to achieve PCI/PII compliance for the first time

I used Agile principles to make the business and IT teams work collaboratively, achieving platform stability and 99.96% availability, which allowed the Hotel business to expand exponentially. This also involved establishing an inter-departmental process for incident management that allowed us to achieve SLA’s for the past 3 years

Managed project delivery of multiple multi-million dollar infrastructure projects such as scaling of infrastructure and implementation of enterprise-wide monitoring tools. Project teams were multi departmental and multi-location and delivered on time and on budget

Conceptualized and implemented department transformation into enterprise class service and standards achieving all target goals for the last 6 years

Part of the management team that established processes and standards for the whole Manila site and Global IT Development center

Established the Corporate Social Responsibility program of the department which was adopted by the whole Manila site

NIIT-Technologies Management Philippines, Inc., Pasig, Philippines

Project Head (01/2012) - (03/2014)

Responsibilities:

Management of high-level project elements such as budget, timeline and resources for all projects under SabreSonic Web Custom (Custom Internet Booking Engine of 6 major airlines)

PMO functions including planning, time reporting, project health reports and billing. Institutionalized reports read by the senior management

Enforcement of Agile methodologies, ceremonies and artifacts across all the development teams

Review, management and reporting of consultancy hours for whole Manila development site. Duties include generation of billing and managing accounts receivables

Management of all internal corporate events and functions, including Corporate Social Responsibility

Site leadership strategizing for the whole Manila center

Accomplishments:

Institutionalized PMO standards for the whole site, raising project health visibility for all stakeholders

Institutionalized effective process of logging and reporting billable hours for more accurate and timely client billing; this resulted in lowering the ageing accounts receivable to only 8% from around 30%

Established the Corporate Social Responsibility program of the whole site

LWS Media, Pasig, Philippines

Project and Client Manager, Software Development Manager (10/2010) - (09/2011)

Responsibilities:

Build-out and management of development team (front and back-end developers, graphic designers, QA testers, infrastructure engineers). Duties included skill training and assessment, time management, human resource and administration, team processes and culture building

Enforcement of Agile methodologies, ceremonies and artifacts

Software Development Management. Duties included talent identification and hiring, wireframe design and review, technology review, requirements analysis and prioritization, performance assessment

Project Management. Duties include time, resource and budget management, risk identification and mitigation, steering committee membership

Client Management. Primary liaison with the project client in terms of project progress, staffing, HR concerns, billing/invoicing concerns

Accomplishments:

Built team from scratch: from one employee, I fast tracked identification and hiring of team members and even with limited resources in the team was able to deliver the first iteration of the platform within 2 months of joining

To support the need for speedily identifying and hiring talent, I put into place an efficient structure for acquiring resources through vendor partnerships and a grass roots program. This allowed me to build out a team of around 30 resources within only 4 months

Started delivering working software within a few sprints even with the challenges of limited resources, changing requirements and using technology that the team wasn’t familiar with. Even with a team comprised of both experienced professionals and fresh out of university students, we were able to build a culture focused on delivery and teamwork

Without previous processes or office rules, I built the project team standards such as work hours, employee engagement standards, rewards and recognition program

RightSize Business Systems, Inc., Pasig, Philippines

Project Manager, Business Analyst (08/2006) - (10/2010)

Responsibilities:

Software Development Manager and Project Management of all consultancy and development projects (web and desktop Java applications, Drupal). Duties include timeline, resource and cost management, reporting and billing, stakeholder management and documentation

Business Analysis: Worked with the clients in defining their needs and problem areas and worked with the architects in formulating custom solutions. Translated requirements into workable tasks for the development team. Provided insight and recommendations on how to improve on the business processes connected to the application and upselling our services

Marketing: Conceptualization and execution of company's marketing strategy including design of corporate and product collateral used by the sales team

Business Partner Management: Conceptualized Business partner program for Philippine and US based partners; provided sales and marketing support for partners

Human Resources: Primary contact for recruitment, hiring and other HR functions such as performance evaluations

Office Management: Duties include office administration and management of office vendors/suppliers

Accomplishments:

Created, documented and implemented the process for development end-to-end (requirements gathering to development to support). This created a sense of organization and process to all projects I handled which in turn projected a sense of professionalism to every client we engaged. This led to better run projects with visibility to all aspects such as running cost, timelines, risks, opportunities

Authored project documents such as meeting minutes formats, requirements documentation, progress reports and project plans, institutionalizing project management best practices

Conceptualized, built and managed the tele-sales team which boosted our sales endeavors for the consultancy business 100%

Professionalized the business image through marketing collaterals. Prospective clients registered increased more than 100% during sales conventions we attended

With no previous experience, I took on and handled running an off-shore operations successfully

Bayantrade.com, Quezon City, Philippines

CRM Specialist, Sales Administrator and Assistant to the President (10/2003) - (08/2006)

Responsibilities:

Assistant to the President. Duties include follow-up on projects as the president’s representative and attendance of all ManCom, ExCom and Board meetings

Sales Administrator. In charge of monitoring the sales activity of the company's sales team, from appointment setting to contract signing, collating and analyzing sales activity data, co-champion of the Enterprise Selling sales strategy of the company that espouses a scientific and metrics driven sales strategy and participated in the company's standardization of business processes

CRM Administrator. Set-up and management of company’s CRM tool and process using SalesForce.com then mySAP CRM

Marketing Specialist. Assisted in company's Marketing related activities such as events, workshops and Direct Marketing endeavors through attendance generation and database responsibilities. Main project manager putting together timelines and tasks

Customer Service Specialist. Managed and resolved external and internal customer issues within a process I developed

Accomplishments:

Developed the Company's Service Desk from the writing of its processes to the attending to customer requests

Developed and institutionalized a company-wide Customer Service oriented culture in cooperation with the Human Resources Management Manager

Managed the Enterprise Selling Strategy and assisted in driving revenue and sales generation exponentially within a year of launch

CMG of Australia, Pasig City, Philippines

Customer Service Officer (04/1999) - (02/2003)

Responsibilities:

Client Service Officer – Supervisor Level. Duties include handling of inquiries, concerns and cases of individual and corporate accounts, handling of prospective clients through the e-commerce facility of the call center, training and evaluation of newly hired officers and monitoring of SLAs for the whole department

Sales and Marketing. Gathered and analyzed data during company promotions and participation in activities focused on activation of old and new accounts

Accomplishments:

Developed a department strategy on the tracking and management of individual and corporate prospective clients in order to optimize sales opportunities

Reviewed and streamlined existing conservation program and tele-sales activities of the company to maximize sales opportunities and turn the department into a profit center

Consistently on the top customer service officers in terms of target resolutions and cases handled

Technologies and Tools

Project Management: MS Project, MS Project Online, Primavera, OpenProject

Software Development Management: Jira, Bamboo, Maven, FishEye, Crucible, VersionOne, Trello

Others: Salesforce.com, mySAP, LifePro, GoldMine, ACT!, Wix, Quip, Slack

Education

AB Social Sciences (1999) - Ateneo de Manila University, Philippines

Workshops

Advanced Project Management (2017) - CWT, United Kingdom

IT Security, Ethics and Compliance, (yearly) - CWT, Philippines

Card Holder Data (Credit Card Information) Data Protection (2012) – Pasig, Philippines

Agile Basics and Kanban Training (2012) – Pasig, Philippines

Lotusphere (2007) – Orlando, Florida, USA

Enterprise Selling Workshop (2004) - AESOD, Philippines

7 Habits of Highly Effective People (2004) – Guthrie-Jensen, Philippines

Certifications

Project Management in Practice - Monitoring, Controlling and Change Management – Alison – Online Learning, Credential ID 192*-********

Introduction to Corporate IT Strategy and Business Frameworks (2020) - Alison – Online Learning, Credential ID 187*-********

Project Management Program (2013) - Asian Institute of Management, Philippines

LOMA Insurance Professional Certification (1999) – Philippines

Value Proposition (what makes me more than a project/development manager)

The experience of being involved in all aspects of business operations has been the defining flavor in a lot of the companies that I joined. Although hired for my Project Management/ Software Development Management experience, additional responsibilities have always been assigned to me due to my comprehension of successfully managing a business, regardless the department or function. This knowledge of a whole company's business process and the ability to think holistically and strategically makes me a professional who can rightfully claim expertise not only in Information Technology, but in the area of general management with the goal of growing the business.

This, combined with almost 2 decades of enterprise level project and people management + strategic planning experience, positions me to successfully contribute in executive level roles for your organization.

Contact this candidate