Manager Executive

Kanaka Subhakar Punnam

Executive Housekeeper

+**-**-**-**-**-** **************@*****.***

Summary

Hospitality professional with significant Middle East experience, demonstrated excellence in housekeeping management & operations management. Skillful at establishing process improvements that advance performance levels and drive company objectives. Exceptional record of multi-unit management and improved customer satisfaction levels. Creative opportunity solver, excellent team player, improve morale, and consistently exceed goals and track record successfully turning around faltering operations. Creates training techniques and key motivational strategies that build accountability and enhance staff performance.Excels under tight deadlines while anticipating and averting potential problems by proactive streamlining processes.

Professional Experience

Executive Housekeeper

Golden Tulip Hotel (5*) BAHRAIN -Louvre Hotels Group

May 2016 – June 2020

Report to: General Manager

Manage the day-to-day operations of the housekeeping and laundry department for 250 room’s property.

Managing a total of 45 employees with Assistant housekeeper, Laundry Supervisors, Housekeeping supervisors, Room attendants, and including Laundry staff as I am responsible for outside laundry outlets.

Responsible for budgeting, forecasting, and financial planning of the department.

Responsible for overall service-related and safety-related training for the department.

Conduct regular inspections of the hotel to ensure adherence to cleanliness, safety, and maintenance and provide feedback to the HK team for continuous improvement and development that associates in the department.

Manage administrative duties, including payroll and operating expenses with overseeing the supplies and inventory management for the entire department.

Achievements:

Developed and increased laundry shop revenue.

Negotiated with pest control and window glass cleaning vendors and saved 30% of the cost. Reduced cleaning & laundry supplies cost by 33% by suggesting alternatives to use industrial brands.

Trained the staff to prepare Honeymoon set up and Towel art in the rooms for special events.

Created a policy to do On Job training round the year.

Made alternations in the entire landscaping of the Hotel.

Every time the target achieved is 97% for the mystery guest audit.

Achieved 95 % in US Navy audit as well.

Additional Experience:

Executive Housekeeper

Al Safir Hotel & Tower ( 4*) BAHRAIN

Dec 2014 - Apr 2016

Implemented and upgraded standards as per Bahrain Tourism authorities.

Executive Housekeeper

Al Nakhla Residential Resort Pre - Opening ( 5*) RIYAD – SAUDI

Jan 2014 - Sep 2014

Executive Housekeeper (4*)

Abu Dhabi National Hotels Compassme.

July 2009 – September 2013

Executive Housekeeper(5*) Ras al Khaimah

Hamra Hotels & Resorts ( Rebranded to Hilton Ras Al Khaimah Resort & Spa)

Jul 2008 - Jan 2009

Executive Housekeeper (4*)

Abu Dhabi National Hotels

Jun 2004 - Jul 2008

Housekeeping Executive

Le Meridian Hotel in Abu Dhabi (5*)

Feb 2001 - Apr 2004

Worked task force for pre-opening at Le Meridian Al Aqah Beach Resort in Fujairah

Team Member for two years for Metrics for measuring

Housekeeping Executive

Rimal Rotana Suites (4*) (Rebranded to J5)

Dec 1997 - Jan 2001

Worked for 6 months as an acting Executive Housekeeper Worked as Taskforce at Rihab Rotana

Education and Credentials

Diploma in Certified Hospitality Housekeeping Executive from American Hotel & Lodging Institute. (USA)

Bachelor of Arts (B.A. from Sri Krishnadevaraya University in India – Andhra Pradesh)

Certified HSE Level 3 Award in Health & Safety from the UK Chartered Institute of Environmental Health.

Certified as occupational Health & Safety Auditor / Lead Auditor 18001: 2007.

British Institute of Cleaning Science (BICS) has been completed.

Hospitality Manager Leadership from the American Hotel & Lodging Institute. (USA)

Six Sigma from the master project academy.

Hospitality Industry Trainings

4 E’s Leadership.

Handling Stress at Work.

How to be a Competent Team Leader.

Workshop of Abu Dhabi Tourism Authority.

Commitment to excellence.

Train the Trainer.

Supervisor skills.

One on One Job.

Metric and Measures.

Time Management.

Management Team Building.

Negotiation Skills.

Environmental Cleanig during the COVID-19.

COVID-19 Contact Tracing by Johns Hopkins University

Core Competencies

Recruitment and training.

Taskforce management.

Upscale Hotel Guest service experience.

Time management.

Customer service

Budgeting and cost control.

Talent assessment.

Brand management

Vendor management

Laundry management

Qualiy assurance

Health compliance

Computer proficient in MS office / Opera

Project handling

References are available upon request.

I here affirm and confirm whatever is stated above is true to my knowledge and belief.

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