Manager Executive

Resume

Vinod Thapa

B-** & **, *rd Floor, Ganesh Nagar Pandav Nagar Complex, New Delhi - 110092

Contact No: 886*******

Email: *.******@*****.***

Date of Birth : 11th July 1977

Nationality : Indian

Marital Status : Married

Languages : English & Hindi

Hobbies : Listening to Music and Surfing TV

Objective: To seek an opportunity for an assignment in Client/Customer Servicing and Training for professional growth and increasing responsibility with a reputed organization where team spirit and personal skill is recognized and rewarded. Summary of Education/Additional Qualifications:

• Graduated from Delhi University (B.Com Pass)

• Knowledge of the MS office tools;

• Good exposure to the back office profile with experience in the field of Client/Customer Services.

• Experience of working in rotational shifts.

Summary of Professional Experience:

HR Nations (A Startup)

(Jan 2015 - Jun 2019)

Business Consultant

• Taking the Client’ s query from the specified source and coordinating with them regarding the actual requisite.

• Discussing the payment turn-around time and finalize the agreement with the Client.

• As per the Client’ s requirement, task segregated to the Calling Team to extract the candidates’ profile from the sources, sort the candidate’ s profile and shortlisted them accordingly.

• Arranging the interviews of the Shortlisted Candidates with the Client’ s and coordinating with both regarding the outcome of the interview. SHERGROUP INDIA PVT LTD. (United Kingdom Law Firm)

(Oct 07 - Oct 14)

Account Manager (Dec 11 - Oct 14)

• Taking care of the Client’s accounts (High Court Writs) with association with dedicated Account Managers by planning and strategizing to assure the service delivery of debt collection by exercising the best possible course of action within the existing capacity;

• Promoting and selling Shergroup services with the existing Clients as well as the prospective Clients;

• Preparing MI Reports for bulk Clients so as to provide them a better look of their accounts and the customer uses the proper primary escalation contacts/processes within Services;

• Reported any problem or fault in the project to the project manager or supervisor;

• Analyzed the assigned projects and distributed tasks to the members as per their area of expertise;

• Communicate with On-Shore TEAM as well as Clients in solving any grievances; Additional Responsibilities includes:

• Training, supporting and mentoring the New Joiners;

• Communicating process and Client updates to all the team members;

• Providing functional support and information to the Management in respect to the processes and the Clients;

• Supporting the Reporting Manager in functional capacity and; Improving and streamlining the existing processes with their expertise.

• Responsible for maintaining process updates and keeping track of feedbacks;

• Identifying opportunities and loopholes internal and external to streamline the processes to improve the service level to the Clients; Achievements

• Recognized as a Team Player willing to go the extra mile for the sake of results.

• Winning many awards in Reward and Recognition in various contests. Previous Position: Sr. Executive Operations (Oct 07 - Nov 11) Responsibilities include:

• Experience in non-voice based project supporting the customer with quality advice;

• Work as per Client Service Legal Agreement;

• Educate the Client with transparent picture of their Writ regularly;

• Good interpersonal skills with an ability to understand the customer’ s problem and solving them

CRESSANDA SOLUTIONS LTD (Jan 05 – Sept 07)

Sr. Executive (Responsibilities include):

• Managing the Customized Reporting Standards of the Processes;

• Presentation on overview of the Processes;

• Discussion on Process Concerns and areas of Improvement;

• Responsible for maintaining process updates and keeping track of feedbacks; IRCTC LTD (Aug 03 - Jan 05)

Transaction Processing Associate (Responsibilities include):

• Maintaining and Entering Accounting Transactions in ERP Package (Oracle Apps).

• Generating Standards Report from Oracle Apps to cater to the needs of the Management.

• Periodical Reconciliation of Suppliers/Customers accounts and netting off Suppliers & Customers.

• Liaison with Internal & Statutory Auditors.

Name : Vinod Thapa

City : New Delhi

Date :

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