Data Entry Customer Service

JAN(JANNY) LANG

North Las Vegas, NV ***** 702-***-**** *********@*****.***

Customer Service Professional

You can count on me to get the job done

I am a dedicated hardworking, experienced professional who is seeking a position within your organization in the area of data entry or back office, while utilizing my experience, qualifications, and skills.

Strengths

Customer Relationship Management Growth & Development

Quality Assurance Teamwork

Training Adaptability

Dependability Self-reliance

Typing 60 wpm Detail-oriented

Professional Experience

Data Entry-Spider Dept. 2019-2020

Holiday Systems International Las Vegas, NV

Helped programming with various projects through the computer system as directed by

The supervisor by entering data through excel spread sheets.

Worked with google mapping to locate various addresses and qc them to what

we had in our system.

Qc’d temp employees work.

Corrected data in our data base to look more uniform like the others in the system using

Destinations software

Customer Service Specialist 2011-2019

Milan Institute Las Vegas, NV

Confer with customers by telephone or in person to provide information about products or services, take or enter order, cancel accounts, or obtain details of complaints.

Data entry daily entering data into the computer through various programs.

Check to ensure that appropriate changes were made to resolve customers’ problems

Keep records of customer interactions or transactions, recording details of inquiries, comments, as well as actions taken.

Complete contract forms, Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise prepare change of address records or issue service discontinuance orders, data entry daily intake sheets using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Solicit sales of new or additional services or products.

Ordered supplies for the company.

Receptionist 2010-2011

Academy of Healing Arts Las Vegas, NV

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

File and maintain records.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with the student or staff.

Transmit information or documents to customers, using computer, mail or vfax.

Analyze date to determine answers to questions from customers or members of the public.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Receptionist 2007-2010

Black& LoBello Las Vegas, NV

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

File and maintain records.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with the students and staff.

Transmit information or documents to customers, using computer, mail or fax.

Analyze date to determine answers to questions from customers or members of the public.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Education

High School Diploma, High Honors 1977

Ed W. Clark High School Las Vegas, NV

Community

Volunteer for my church-The Springs Church- I volunteer to help verify the offering and also am the one who types up prayer requests for the church.

Technical Skills

Microsoft Office Word, PowerPoint, Excel, Team, Diamond D, SchoolVision, CampusVue, Cisco, Polycom

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