DeBorrah Tibbs

adfyp1@r.postjobfree.com

216-***-**** (cell)

PROFESSIONAL PROFILE

Resourceful business minded leader dedicated to a successful team. Years of escalated customer-facing experience, Supply Chain Management, Process Improvements and Project Management. Interested in process improvements, to gain efficiencies with positive impact to the customer experience. Demonstrated change agent with strong sense of intellectual curiosity. Recognized for building strong relationships across the organization.

AREAS OF EXPERTISE

•

• Full Life Cycle Recruiting

• Standard Operating Procedure

• Data analysis

• Customer Service

• Problem solving

• Budgeting/Financial Affairs

• MSP/VLS/CCW/SAP

• Analytical tools

• Project Management/Process Improvement

• Organizational Change Management

• Performance Optimization

PROFESSIONAL EXPERIENCE

Sun Trust-Atlanta 2016-present

AVP System/Procedures Analyst

Evaluates, maintain and recommend process improvements to reduce client complaints. Pinpoint root cause by analyzing data or system problems and providing drafts of finding during monthly operations meeting for Credit/Debit Card, Small Business, Digital, and Consumer Lending

• Develop solution by preparing and evaluating alternative workflow solutions

• Work within Advocacy group to determine like complaints within LOB’s to reduce redundancy when addressing best practices or determining true root cause

• Based on research and analysis, develops preliminary recommendations to increase efficiency and effectiveness of departmental functions

• Measure and performs analyses while reporting of various performance standards to determine financial impact to companies bottom line

JPMorgan Chase-Columbus 2010-2016

Operations Unit Manager

Manage a team of Senior Service Specialists along with Escalation Team within Default group. Managed payoff and reinstatement inventory to ensure meeting service level. Possess strong business acumen with the ability to identify talent and match to the needs and culture of the organization. Collaborated with internal and external partners to obtain information necessary to provide accurate information and solutions to our customers, and the third parties that represent them. Worked with legal department to ensure we operated within each state guideline and remained current on any litigations or precedent set.

• Oversee project for process improvements or related projects, including but not limited to internal procedure changes, as well as, regulatory changes

• Builds strategic relationships across specific businesses demonstrating advance knowledge and subject matter expertise and viewed as a trusted advisor

• Track trends and customer impact, to reduce customer complaints

• Analyze deliverables to obtain Executive Sponsorship while working with marketing to get buy in

• Ability to work independently in a dynamic environment of change, challenge and multiple deadlines

• Working with Process Improvement (PI ) engagement team to streamline process from manual quotes to automation

• Reduced inventory from 1500 quotes to managing level of 465 with same day production within a 90 day period

• Increased team quality from 93% to 99.7% while maintain production expectations at 99.9%

• Ensure department procedure manuals are complete and up to date

• Analyze data to pinpoint trends of escalation and provide root cause analysis for upper management

• Quickly understand the deliverable and made needed adjustment to execute process, while holding oneself accountable to performance indicators

• Provided Banker Service gap analysis for Mortgage Banking Workstation metrics for Senior Management, to capture pros and cons of utilizing the system, plus provided cost saving data of $40,000.00 per year

• Assisted Independent Foreclosure Review training of new members and acted as point of contact while servicing client that were affected

Empire Die Casting - Macedonia, OH

Supply Chain Manager 2008 to 2009

Managed a production planning group to meet production goals of 98% on time delivery to customer. Scheduled raw materials, tankers and packaging deliveries for oversea customers and suppliers

• Focused on adopting measures that will produce cost benefits such as developing a purchasing strategy with favored suppliers, working with logistics companies to develop cost effect transportation and developing warehouse strategies to reduce the cost of storing inventory

• Networked and recruited associates and vendors from networking events and Chamber of Commerce

• Made decisions that affect how the products move along the supply chain. Responsible for decisions making that allowed for schedule changes to production, purchasing agreements with suppliers, and moving products in the warehouse

• Designed process improvement module for outside supplier that measured, on time delivery, quality and cost associated with doing business

Kent Adhesive Product Company - Kent, Ohio

Manufacturing Service Manager 2006 to 2006

Responsible for managing the activities and personnel for purchasing, scheduling inventory and related department functions. Developed, monitored, implemented, and maintained the inventory and scheduling system.

• Developed, monitored the master production schedule, including material procurement and manufacturing schedules, with the pay off of reducing inventory by 15% within a three month period

• Coordinated items forecasted and established required stocking levels using MRP system parameters and made changes to reflect current or forecasted conditions

• Instituted a cycle counting program to focus on fast moving, high dollar items to reduce lost of material becoming outdated

• Maintained time and production records and analyzed those records to determine optimal order quantities to maintain JIT and lean manufacturing philosophies

Tremco Inc., Mameco Division - Cleveland, Ohio

United States Distribution Manager 1996 to 2006

Managed and executed the 3rd-party distribution partnership with outside facility throughout the United States to accommodate growth within organization. Project scope consisted of a budget of $265 million over a six year period

• Managed $1.8 million distribution budget, along with all capital project associated with distribution at or below cost

• consecutively for six years

• Utilized data from yearly sales, customer locations to pinpoint ideal locations for additional distribution centers

• Developed decision analysis criteria for third party distribution center start-up project

• Developed analytical tools to support supply chain policies and procedures

• Organized and implemented a successful operation plan to support 20% growth within organization

• Established effective inventory management policies and procedures to cost effectively balance inventory levels and operational support levels (achieved high service levels, while maintaining 95%-97% inventory accuracy)

• Implemented cross-dock project between Canada and the US, while reducing delivery lead-time from 2 weeks to 3 days to the customer

EDUCATION/CERTIFICATIONS

BS/BA University of Phoenix - Independence, OH

Toastmaster member 2011-current

Nafta, IMDG, IATA, DOT Certifications 2006

Lean Manufacturing & 5-S Implementation Certification 2005

Richard Ivey School of Business-Operations Management Certification 2002

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