Sales Customer Service

Customer Service, Buyer/Planner and Inventory Analyst Resume

Jennifer Mohan

Mobile: 416-***-****

LinkedIn: www.linkedin.com/in/jenny-mohan

Email: *********@*****.**

PROFILE

I’m a hands-on customer service, purchasing and inventory analyst who consistently delivers on supply, financial and business planning goals. I deliver customer, purchasing and operational efficiencies using purchase orders, ERPs, KPIs, inventory management, distribution, computer systems, asset protection and logistics scheduling. Cross- functional action biased between teams. Been described as taking pride in being innovative, authentic, passionate, relentless and entrepreneurial

Customer Service and Supply Chain

Ensured an outstanding customer experience through operational efficiency via sales best practices, order-taking, spend, inventory management and technical documentation (CoA, COO, NAFTA etc.)

Established and nurtured long-lasting relationships between customers and company to increase sales, brand loyalty and minimize lost direct and indirect sales opportunities

Maintaining vendors account/record. Tracked and document damaged inventory received from vendors, for reimbursement

Resolved delivery discrepancies, customs and invoicing issues with customers, vendors, transportation carriers/courier, 3PL (RYDER Logistics) and custom brokers

Collaborated with clients, vendors and internal stakeholders to execute milestones actions on special projects. Submitted recommendations to project management team for implementation

Prepared procurement reports by collecting and analyzing cost, sales, quality, user and vendors, volumes for purchasing effectiveness, cost savings and company competitive advantage

Analyzed purchasing requirements, inventory movement and identify cost savings opportunities

Sourced and awarded business to qualified vendors; negotiated with vendors and ensure service level agreement (SLA) are met

Collaborated with planning manager to execute S&OP plan to meet customer expectations

Pro-actively planned with logistics and procurement on all special projects and seasonality sensitive categories

Performed inventory detailed analysis on a monthly/quarterly forecast changes at appropriate level for improvement of inventory replenishment practices

Analyzed trends to ensure correct allocation of goods to specific distribution centres and stores

Reduced inventory shrinkage by 5% in each year of 2016 and 2017 by applying standard operating procedures (SOPs) and inventory control transactions

Tracked purchase orders with vendors and distribution centres to ensure timely uninterrupted deliveries to avoid stockouts

Created and issued purchase orders to vendors for replenishment inventory; reviewed and released daily orders vs allocation (MRP) using ERP system

Supervised and scheduled daily activities from distribution centre, including quality assurance, inventory control, space management, logistics, floor productivity, shipping fulfillment center and customer service

Coordinated with sales and logistics to execute and/or resolve order management issues and prevent inventory shortages in a portfolio of 1000’s SKUs and parts and plans for new skus

Financial

Monitored and pivoted on all areas of customer sales operations using metrics/KPIs including but not limited to sales vs forecast, sales targets, inventory levels and turnover, assets protection, and assessorial sales.

Consolidated, analyzed using MS EXCEL and communicated location-based performance results, including sales/inventory comparisons, seasonality and marketing impacts.

Managed $6.2 million inventory/annual spend within a $55 million single site business

Provided quantitative analysis to support seasonality influenced planning and buying

Knowledge, Skills and Attributes

Microsoft Office (EXCEL: Pivot Tables, Macros, VLOOKUP, Charts; WORD)

ERP systems - SAP, Oracle, Microsoft AX, AS400, CITRIX

Documentation Management

WHMIS

CHEP PORTFOLIO system

Engagement and Leadership

Created action plans and follow-up on colleagues and junior reports performance goals

Trained colleagues on operational procedures and its clarifying impact on the business

Consistently sequestered or part of supervisory teams of individual distribution centres

Participated in recruitment of new hires

Experience

Large national distribution company – name confidential, please request

Client Sales, Purchasing and Inventory Analyst, 2016 – Present

Large national distribution company – name confidential, please request

Inventory and Sales Analyst, 2013 - 2016

Large national distribution company – name confidential, please request

Sales Analyst, 2003 - 2013

EDUCATION

APICS – CPIM (Completion on schedule for October 2020)

Bachelors of Business, in-process

Supply Chain Management Professional (Equivalency training)

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