Office Manager

Keila Pettus

*** *** ******● Medford, NY *****● 631-***-**** ● ***********@******.***

Professional Summary: Highly adaptable and experienced healthcare management professional with background in administration of a rapidly growing, changing healthcare environment. Transitional talent with ability to guide personnel through change from private practice to ownership by a healthcare organization.

HIGHLIGHTS OF QUALIFICATIONS

9+ Years of experience providing outstanding leadership to physicians and support staff.

A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture. Expert in juggling multiple projects and achieving on-time completion within budget.

Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

A clear and logical communicator, able to establish rapport with both physicians and staff, and motivate individuals to achieve organizational objectives.

PROFESSIONAL EXPERIENCE

2013-pres. Office Manager

SCS Siena Proactive Internal Medicine & St. Catherine Pulmonary Medicine & Sleep Disorders

Oversee daily operations of three physician practices with 5 physicians and 15 support staff and manage the Wellness Center Hub with multiple session specialties.

Use Key Performance Indicators to achieve goals.

Manage staff & physicians schedules and meet with all to ensure clinical and administrative policies are followed for compliance and better quality of care.

Create operating and capital budgets, monitor expenses and report variances as needed.

Work closely with billing to monitor charges and payments and educate physicians in billing policies and procedures as well as run reports to manage practice metrics.

Responsible for payroll, staff performance and recruitment.

Oversee inventory and purchases of medical and office supplies.

Manage ACO Measures.

Participated in the implementation of EPIC in six locations.

Successfully transitioned internal medicine practices to PCMH.

2009-2013 Medical Office Assistant/Office Manager

Lewin, Fagen & Lown, M.D. P.C

Office Manager 2011-2013

Was responsible for daily operations of a busy medical practice with 2 physicians, 2 Physician Assistants, and 12 support staff.

Was responsible for negotiating, completing and submission of all contracts with insurance companies, credentialed physicians and performed HEIDIS record reviews.

Was responsible for payroll, staff performance, recruitment, inventory and purchases of medical and office Supplies.

Medical Office Assistant 2009-2011

Answered phones, scheduled appointments, responsible for verifying coverage.

Checked patients in and out, pulled and prepared charts for the next day, collected co-payments, weekly deposits, sent out claims and posted insurance payments.

2004-2008 Medical Receptionist

Mayfair Foot Care

Answered phones, scheduled appointments, responsible for verifying coverage.

Checked patients in and out, pulled and prepared charts for the next day, collected co-payments, weekly deposits, sent out claims and posted insurance payments.

EDUCATION

2020 M.B.A., Healthcare Management, St. Joseph’s College, Patchogue, NY

2018 B.S., Health Administration, St. Joseph’s College, Patchogue, NY

2016 A.A., Liberal Arts, Suffolk County Community College, Selden, NY

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