Physician Medical

Jordana Michelle Cohen

Cell: (***) ***-*** Email: *******@***.*******.***

Education

Syracuse University Syracuse, NY

Bachelor of Arts in Psychology May 2016

Relevant Experience

Weill Cornell Medicine New York, NY

fOB/GYN Access Center 3/20 – Present

Schedule for 22+ doctors in all areas of the OBGYN department

Provide remote job training for new Senior Patient Coordinator, advise on progress, and suggest areas needing further development

Schedule for new fibroid center in department with conjoined appointments with Interventional Radiology

fOB/GYN Department Floater 3/18 – 3/20

Cover responsibilities for one or more employees on a day to day basis, including Senior Patient Coordinators and Medical Records Clerks

A go-to for physicians across two sites for any issues on scheduling, and providing non-clinical information

Support colleagues by answering questions providing them with the appropriate information

Administer receptionist and call center duties with excellent conflict management abilities

Obtain pre-certifications/authorizations and referrals from insurance companies

Responsible for completion and coordination of patient disability/FMLA forms

Coordinate surgical procedures for patients; responsible for scheduling surgery, obtaining authorization,

instructing patients on pre-surgical testing, pre-operative guidelines and post-operative instructions, and scheduling post-operative follow up appointments.

Mentor and orient, and train new Senior Patient Coordinators and Floaters covering from other sites

Create and send out weekly outpatient schedule

Contact all referred patients through workqueues and marketing emails

Review and reconcile all call center pool messages to ensure completion and appropriate follow up

Update and distribute Lower Manhattan Practice Manuals for new employee’s

Assist with billing responsibilities to ensure each claim is sent and reviewed in a timely manner

Awarded the department’s Special Thanks and Recognition (S.T.A.R.) Award in 2018

Senior Patient Coordinator, Call Center 1/17 – 3/18

• Schedule for 9 doctors to ensure the use of optimal resources utilization

• Triage patient questions to ensure the appropriate party receives a notification and provides timely responses

• Serve as a patient advocate by addressing insurance, payment, physician, and visit concerns

•Exercise judgment on how to handle difficult or unusual situations with patients

Winthrop University Hospital Mineola, NY Volunteer 7/16 – 11/16

• Comforted children through fun-filled activities that kept them optimistic and positive

• Developed educational, interactive activates for children that aimed to help their growth and dissipate their fear of being in a hospital setting

• Implemented therapeutic approach arts and crafts that resulted in putting a sense of happiness in what can be a stressful situation

• Used positive reinforcement to encourage good behavior that made workflow easier on the doctors and nurses

Long island Council on Alcoholism and Drug Dependency Mineola, NY

Intern 6/15 – 8/15

• Scheduled and budget 5 events for children in need that were having issues at home from various types of issues

• Prepared weekly presentations that went into detail about different addicting drugs that was used to educate the school districts and community on signs and symptoms of drug addiction/abuse

• Managed telephones for client appointment reminders and directed issues to proper personnel

• Updated electronic files and databases daily to minimize errors using excel

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