Sales Consultant

Shelby Jolliff

419-***-**** *************@*****.***

Thank you for taking the time to review my resume. I am a recent graduate from the University of Illinois Chicago with a bachelor in Communications with a focus in Disability and Human Development. I am motivated by my value of hard work and self-progress. My passions include, but are not limited to, marketing, branding and advertising, public relations and the overall betterment of the customer experience. I am currently looking for full time opportunities. SKILLS

Flexible Meticulous Open-Minded Organized Patient Perceptive Focused Punctual Resourceful Responsible Communicative Friendly Honest Insightful Independent Welcoming Self-Motivated Accountable EDUCATION

University of Illinois at Chicago, Chicago, IL — Bachelor of Communications AUGUST 2016- MAY 2020 EXPERIENCE

Chicago’s First Lady, Chicago, IL — Tour Guide/Deckhand May 2017 – May 2020

• Give a 90-minute tour down the Chicago river and on Lake Michigan.

• Accomplished earning my two-stripe deckhand achievement within my first season.

• During my second season, I became a training officer for future deckhands and tour guides.

• Earned an award for being the highest rated tour guide at CFL on Yelp by Yelp users who took our tours. Chicago’s First Lady, Chicago, IL — Marketing Intern May 2019 - August 2019

• Coordinated and staffed sponsorship booth at SOAR Farmers Market where we connected with potential customers and shared our companies tour options and private event offerings.

• Staffed various photo shoots and promotional events for our company with employees and paid extras.

• Communicated between the marketing department and feedback provider by customers on review sites to improve the customer experience.

Bungalow Living, Chicago, IL — Field Sales Associate July 2019 - April 2020

• Responsible for showing apartments to potential renters.

• Know each of our properties and their specific room sizing, pricing, amenities, current roommates, application procedures, next steps and company promotions that we have going on.

• In charge of pre-showing and post-showing communication and follow up. Kolnicki, Peterson, Wirth LLC, Chicago, IL — Office Administrator January 2020 - April 2020

• Responsible for answering phones and transferring to the correct party.

• Scheduling of appointments and preparation of proper documentation.

• E-filing tax returns and communicating customers on our progress throughout the filing process

• Responsible for collecting payment from clients and logging it into QuickBooks. Systemax Solutions, Springfield, IL — Sales Consultant May 2020 - Current

• In charge of building customer relationships and maintaining them.

• Check in with customers to get reorders needed when needed and get new orders started for whatever needs they may have.

• Use Goldmine, EQuantum and various Microsoft programs to keep client records updated and accurate company wide.

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