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Manager Front Office

Location:
Fairfax, VA
Posted:
September 09, 2020

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Resume:

Arch Gunduz

703-***-**** **** Irvin Square, Alexandria, VA 22312 adfykc@r.postjobfree.com

Objective:

An enthusiastic, skilled, and reliable food & beverage/hospitality manager seeking a position that reflects my experience, skills, and personal attributes including dedication, exceeding goals, creativity, and the ability to follow through. Safe Serve certified, TIPS certified and Northern VA Food & Beverage Manager Card certification.

Hilton Garden Inn

Food & Beverage Manager / Operations Manager Falls Church, VA

07/2018-Present

Oversee the Food & Beverage department of the hotel including restaurant food service and production, lounge service, and banquet/catering service.

Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.

Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.’s.

Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.

Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.

Establish a positive work environment.

Supervise food & beverage staff to include recruitment & selection, orientation, training & development, scheduling, performance management and employee relations.

Enforce policies and procedures established by the company, the hotel brand and applicable state and local health codes.

Ensure equipment is kept clean and in excellent working condition through personal inspection

Supervise set-up, service and break-down of banquets.

Supports revenue and cost objections by controlling food costs, payroll hours used and avoids food wastage.

Responsible for safe up to $1,000 and cash handling procedures

Aims to meet or exceed budgeted Gross Operating Profit.

Provides courteous guest service promptly and efficiently

Responds promptly to any guest’s inquiries or complaints & online surveys SALT.

Responsible for daily reports and entering department’s cash drops into Accounting Core.

Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting

Hand out flyers for food promotions to local residences and businesses for restaurant and lounge promotions.

Attend weekly BEO meeting.

Oversee bar and food inventories management, including ordering and receiving

Ensure profitability of restaurant operations while providing exceptional service and quality food

Daily use of Micros and ONQ on front and back ends, also HD Supply for any maintenance issues.

Assist Front Desk as needed with daily front office operations including night audit and group reservations

Le Pain Quotidien Washington, DC

Assistant General Manager 09/2016 –7/2018

Ensure company policy and Brand Equity Standards are followed.

Optimize profits by controlling food, beverage and labor costs.

Interviewing, hiring, training and developing new team members.

Increasing sales by ensuring guest satisfaction and prompt problem resolution.

Maintain an overall management style in accordance with our established best practices.

Provide leadership and direction to all team members to ensure efficient operation.

Ensure food quality and availability.

Prepare and present team member reviews.

Responsible for safe up to $3,000 and cash handling procedures

Oversee bar and food inventories management, including ordering and receiving

Contributing to weekly manager's meetings

Actively coach and direct daily operations

Conduct loss prevention audits and weekly inventories of food and other supplies.

Responsible for catering events via MonkeyMedia

Fill in kitchen, barista, and floor, as needed

Ensure profitability of restaurant operations while providing exceptional service and quality food

Conducts daily paperwork, payroll, purchase orders, bank deposits, and daily sheets

Daily use of Micros and CrunchTime on front and back ends, also service channel for any maintenance issues.

Achieve financial target and meet daily goals

The W Hotel Washington, Starwood Hotels and Resorts Washington, DC

Welcome Desk Manager 317 Rooms, Union 10/2015 – 09/2016

Oversee the daily operations of the Front Desk/Welcome Department

Managed and directed the Welcome Desk Team including Concierge, Lobby & Door ambassadors, Valet Attendants and made adjustments as needed to maintain service standards

Ensures: a daily review of current day’s expected arrivals and check of all VIP and special request reservations are completed/pre-registered, blocked properly and other departments are notified of room assignment.

Review the daily room availability and staff. A check of status of departures on a daily basis. Relays all pertinent information to front desk agents, the following shift supervisor, and the Hotel Manager.

Delegated job assignments and managed the work environment to ensure maximum efficiency while maintaining service standards for Concierge, Luggage and Valet parking services and operations

Resolved guest and employee concerns on the spot in a manner which was beneficial to all involved

Utilized labor management to schedule and control labor costs.

Responsible for responding to Hot Alerts and following up with any unsatisfied guest.

Partnered with the Welcome Desk to ensure a seamless check-in process, to identify patron including group and VIP guest with, room registration, message delivery and method of payment administration

Responsible for a cash drawer up to $1000.00 during shift and cash handling procedures 100% accurately

Implement sales strategies with sales team to improve occupancy levels and revenues.

Maintained all necessary equipment and a par stock of supplies.

Served as lobby ambassador, guest liaison during peak guest traffic times

Conduct monthly department meetings with Welcome desk, Concierge & Ambassador’s.

Managed all group baggage transfers and amenity deliveries to ensure proper handling and completion

Responsible for the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards. Also making sure team meets daily goal for SPG enrollments.

Completed daily paperwork

Responsible for edits and weekly payroll.

Have one on ones with department members and conduct reviews.

Attend weekly budget, resume & operations meetings.

Responsible for the interviewing, training, and direction of new department employees & developing staff.

The Westin Crystal City (Starwood Hotels & Resorts)

Guest Services Manager 220 Rooms, Non Union Arlington, VA

06/2014 – 10/2015

Managed Service Express room dining function, 4 meal periods, breakfast, lunch, dinner, and late night dining, in accordance to brand standards

Managed and directed the Guest Service Team including Concierge, Luggage Attendants, Valet Attendants and made adjustments as needed to maintain service standards

Delegated job assignments and managed the work environment to ensure maximum efficiency while maintaining service standards for Concierge, Luggage and Valet parking services and operations

Resolved guest and employee concerns on the spot in a manner which was beneficial to all involved

Utilized labor management to schedule and control labor costs.

Responsible for responding to the following social networks in a timely manner, TripAdvisor, Expedia/Hotels.com, Starwood Hotels & Resorts.

Partnered with the Front Desk to ensure a seamless check-in process, to identify patron including group and VIP guest with, room registration, message delivery and method of payment administration

Responsible for a cash drawer up to $1000.00 during shift and cash handling procedures 100% accurately

Responsible for a 180 spaced parking garage self-parking/valet services & monthly parking contracts.

Implement sales strategies with sales team to improve occupancy levels and revenues.

Maintained all necessary equipment and a par stock of supplies.

Served as lobby ambassador, guest liaison during peak guest traffic times

Conduct monthly department meetings with staff.

Responsible for Shuttle maintenance and all State & county laws required.

Managed all group baggage transfers and amenity deliveries to ensure proper handling and completion

Completed daily paperwork

Responsible for edits and weekly payroll.

Attend weekly budget, resume & operations meetings.

Interview, hire, train & develop staff

The Westin Tysons Corner Falls church, VA

Front Office Manager 405 rooms, Non Union 02/2013-6/2014

Managed Service Express room dining function, 4 meal periods, breakfast, lunch, dinner, and late night dining, in accordance to brand standards

Managed and directed the Guest Service Team including Concierge, Luggage Attendants, Valet Attendants and made adjustments as needed to maintain service standards

Delegated job assignments and managed the work environment to ensure maximum efficiency while maintaining service standards for Concierge, Luggage and Valet parking services and operations

Resolved guest and employee concerns on the spot in a manner which was beneficial to all involved

Partnered with the Front Desk to ensure a seamless check-in process, to identify patron including group and VIP guest with, room registration, message delivery and method of payment administration

Responsible for a cash drawer up to $500.00 during shift and cash handling procedures 100% accurately

Served as Lobby Ambassador, guest liaison during peak guest traffic times

Managed all group baggage transfers and amenity deliveries to ensure proper handling and completion

Completed daily paperwork

Responsible for edits and weekly payroll.

Interview, hire, train & develop staff

Embassy Suites Herndon, VA Front Office Supervisor/Manager on Duty 150 rooms, Non Union 01/2011-02/2013

Supervised daily front office operations including night audit and group reservations

Provided guest service, guidance and leadership to ensure consistent customer brand loyalty

Assigned and instructed team members with details of work

Monitored lobby traffic to make staffing adjustments accordingly

Resolved customer complaints

Trained, implemented schedules and assisted in staff evaluations

Westin National Harbor Oxon Hill, MD

Guest Service Supervisor/Manager on Duty 195 rooms, Non Union 06/2009-01/2011

Managed in room dining function, 4 meal periods, breakfast, lunch, dinner, and late night dining, in accordance to brand standards

Supervised and directed the Guest Service Team including Concierge, Luggage Attendants, Valet Attendants and made adjustments as needed to maintain service standards

Delegated job assignments and managed the work environment to ensure maximum efficiency while maintaining service standards for Concierge, Luggage and Valet parking services and operations

Resolved guest and employee concerns on the spot in a manner which was beneficial to all involved

Partnered with the Front Desk to ensure a seamless check-in process, to identify patron including group and VIP guest with, room registration, message delivery and method of payment administration

Supervised all group baggage transfers and amenity deliveries to ensure proper handling and completion

Completed daily paperwork

Hilton Crystal City at Ronald Reagan National Airport Arlington, VA

Front Office Supervisor/Manager on Duty 386 rooms, Union 2008 – 2009

Supervised Front of the House, 30 associates including Front Office, Night Audit, Security, Bellmen, and Shuttle Van Drivers

Promoted hotel products and services with enthusiasm to drive revenue growth

Accountable for training all new hires to the Hilton Standard

Responsible for progressive disciplinary administration

Executed accurate financial acumen regarding rooms, suites, parking and gift shop operations

Conducted daily and monthly meetings to recap and drive SALT, guest service score progression for improvement

Maintained accurate employee profiles per franchisee & Hilton’s policies and procedures

Served as Manager on Duty as needed by hotel

Hilton Arlington Towers Arlington, VA

Front Desk Agent 209 Rooms, Non Union 2006-2008

Preformed all check-in and out procedures via Hilton’s brand standard

Responsible for a cash drawer up to $500.00 during shift and cash handling procedures 100% accurately

Served as Lobby Ambassador, guest liaison during peak guest traffic times

Oversaw the professional execution of guest calls, messages, packages, and guest amenities

Increasing guest retention by exceeding guest’ expectations while utilizing professional warmth

Administered credit card postings and adjustments

Produced 100% occupancy, perfect sell out nights

Education/Certifications

Northern Virginia Community College Annandale Campus- Associates Degree in Hospitality Management

Safe Serve certified

TIPS certified

Northern VA Food & Beverage Manager Card certification.

Reference

Professional and personal references available upon request



Contact this candidate