Kevin A. Nickie

*** **** ******* **. ******* AL. 35757

770-***-**** or 256-***-****

adfyjp@r.postjobfree.com

Security Specialist

Dedicated and results driven network systems specialist, with telecommunication training and technological savvy, adept at solving networking, computer technology problems, Trouble Shooting System, Re-imagine Systems, Managing and restructuring Teams, and provide Excellent Customer Service geared towards having a successful career in Information Security Systems Technology and or Business Management

* IT Acquisition * Communication Security * Workstation Maintenance

* Software Upgrade * Troubleshooting Applications * User Support & Training

* Business Management * Help Desk Management * Customer Service Support

Technology: Desktop Hardware Software: OS: Microsoft Exchange, Microsoft Office versions 2007/2010 and Offices 365, Windows Server 2008/2012, Window XP/VISTA/7/8/8.1, Windows 10

Cisco Courses: Network Essentials: Routing Protocols and Concept: LAN Switching: WAN Technologies

Professional Development

Oakwood University Police Department Huntsville Alabama

Public Safety Officer January 2019 – June 2019 The Public Safety Officer performs safety, loss prevention, parking, and traffic control duties within an assigned area of the University campus, conducts regular vehicular, bike, and foot patrols and responds to emergency situations as appropriate.

Netball Youth Sports Association (NYSA) Jacksonville Florida

Athletic Director March 2018 - Present

The athletic director (AD) for Netball Youth Sports Association Inc is the administrator who oversees all athletic programs. As an administrator, the AD does not generally work directly with student athletes but is responsible for supervising all the details related to the smooth functioning of all the athletic departments. In this role, the AD works closely with coaches and is generally responsible for hiring and firing decisions regarding coaches and athletic staff. The AD also oversees financial, practical, and legal matters pertaining to the teams. The AD should successfully promote sporting events and sometimes act as a liaison between the athletic department other departments. The AD will supervise in collaboration with sport managers details regarding team schedules, transportation, and equipment

The Athletic Director of the Board of Directors of NETBALL YOUTH SPORTS ASSOCIATION INC. will be expected to:

Attend all meetings regarding the sporting interest of NYSA, as required, and report their findings to the Association at the monthly board meetings.

Work together with the president in serving as the Associations representative to outside entities on all sporting matters.

Schedule practice, time, and date locations for all teams.

Submit an annual report for the annual meeting at the close of each season in an overview or synopsis style format that summarizes all issues as they pertain to NYSA TEAMS obtained from the Leading Conference. This report may be a collective effort between the President and Athletic Director.

Serve as the board’s initial liaison for coaching staff issues, needs and problems of any sort.

Serve as the initial respondent to any immediate on or off-court coaching, player issues or incidents. Report those issues to the board, or refer those matters to the board when necessary (i.e., Code of Conduct violation allegations or fact, player attendance issues, etc.)

Conduct meetings and training sessions with the coaching staff; individually or collectively.

Supervise and be in attendance for all games within their respective divisions.

Recruit and facilitate the recruitment of prospective coaches at the close of each season or prior to upcoming seasons but shall not be limited to a finite period when recruiting efforts may take place.

Serve as a coaches’ liaison with parents or players if necessary.

Collect attendance reports from head coaches each week during the season.

Enforce all regulations, rules, and codes as they pertain to coaches.

Must select an Equipment Manager to assist him or her with tasks that are specified by the Athletic Director.

Maintain inventory of player equipment and uniforms and recommend expenditures for the same each season.

Order new equipment, with the approval from the board, when expenditures exceeds $300. Any amount lower than $300 once per season may be ordered by the Athletic Director without prior approval from the board.

In collaboration with the Vice President will supervise equipment distribution, equipment repairs and/or replacement, equipment destruction or donation and equipment return at the end of each season.

In collaboration with the Vice President will submit a written inventory of equipment to the board of directors at each annual meeting

Dunbar Armored Security Norcross Georgia

Vault Manager August 2017 – May 2018

Manage the day to day vault activity of the branch. Supervise Vault Personnel to insure proper check-in and check-out of liability. Assumes responsibility of the branch in the absence of the Branch/Operations Manager, normally in the evening. AM and PM Supervisors report directly to Vault Manager with all operations of Vault functions daily.

The essential functions of this position are:

Manage the overall vault operations, assuring strict accountability of all items checked in/out

Responsible for scheduling employees to provide adequate coverage and responsible for managing subordinate employees: Vault Personnel, Vault Clerks, Data Entry Clerk, etc.

Train and orient new and existing employees to vault operations. Discipline employees when necessary according to company guidelines

Responsible for opening and closing the vault in accordance with all company policies, specifically balancing all liability. This will require working more than 40 hours per week, normally to close the vault

Maintain proper paperwork, manifest sheets, withdrawal sheets, timecard, etc.

Ensure all shuttles depart from the branch timely to meet customer demands

Distribute weapons, AVS card to Driver/Guards

Recommend way to improve security and efficiency of vault operations

Other duties as required

Must have a working knowledge of vault operations, to include check-in/out procedures, opening/closing of the vault

Must have computer knowledge and knowledge of OMS (Operating Manifest System) and Route Planner

Must be able to perform all duties of the Driver/Guard, to include physical requirements: i.e. lifting 50 lbs., getting into and out of vehicle 40-70 times daily

Must maintain DOT certification and able to operate a forklift

Must maintain appropriate security certification for the respective state and ability to obtain a gun permit, where necessary. (A criminal conviction may prevent issuance of a gun permit.)

Must be motivated, organized and detail oriented

Must be able to exercise independent judgment

Must possess good interpersonal & communication skills

Regional Computer Assistance (RCA) January 2017 – August 2017

Provide general computer support and train branch personnel on Dunbar

custom software and PCs in the following areas and applications:

OMS/V9

Route Planner

D-Trak

Payroll & Billing

PC software

Installation of hardware & software

Provide support and training for D-Trak, the company hand-held screening program.

Coordinate & manage D-Trak at the branch level

Route and Organize Customer Location in Route Planner for effective and smooth running of daily routes

Address day-to-day issues re: the implementation of D-Trak

Work closely with all departments (Sales, Operations, MIS, Security, etc.).

Travel throughout the region as needed to troubleshoot and address computer-related issues

Driver/Guard May 2016 – January 2017

American Cancer Society Atlanta Georgia

Customer Service Representative (MSABC) Call Center August 2015 – October 2015

Recruit and prospect for MSABC Team Leaders by phone within a call center environment

Fundraise and encourage participation in various MSABC events

Accurately track cultivation activities and fundraising progress using event database

Provide ongoing coaching, motivation, and support to Team Leader to ensure their needs and expectations are met

Provide Team Leaders with logistical support and training on fundraising strategies

Providing Excellent Customer Service to Clients.

Wipro Technology Inc. Buckhead Georgia

Customer Service Call Center/Computing Services Trainer/ September 2014 – August 2015

Team Lead & Assistance Operations Manager

-# 1 Priority is to ensure that all Agents provide excellent customer services to all Clients for all inbound/outbound calls

-Resolving customer issues, query, and concern in a quick and timely manner

-Training New Hirers in the functionality of Computing Services, Customer Service and Tech Support, leading a Team to be effective and proficient in providing 100% Client satisfaction

-Trouble Shooting Systems Failures: Systems Applications Agent Workbench (AWB) and LogMeIn (LMI) application used to remote into Clients Computers being able to troubleshoot and resolved when Agents are unable to remote in

-Implementing the smooth running of Systems application on the floor monitoring the Service Level Analysis (SLA) and Center Management Service (CMS) maintaining 98. % System availability

-Coaching and Development

-Payroll

-Attendance Tracker

Literacy Volunteers of Atlanta Decatur Georgia

DBMA March – 20th May 2014

- Database Design and Development: Assist in the design, development, and implementation of a

relational database to maintain LVA students and volunteers’ records

- Prepare a requirements document defining data elements, database structure, input/output

formats and reports. Prepare a test plan to demonstrate the database meets all requirements

- Build a System Server to run and maintain the running of the database

- Providing Above and Beyond Customer Services to the Staff/Students of LVA

H.H. Gregg Duluth Georgia

Customer Service /Assistant Floor Manager April 2008- January 2013

-100% Customer Services Satisfaction (Resolving all Issues Customers may have)

-Manage a Team of fifteen (15)

-Maintain staffing: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development, ensuring standards for quality, customer service and health and safety are met

-Tour the sales floor regularly, speaking to colleagues and customers, and identifying or resolving urgent issues, maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives

DiPar Mortgage Brokers Atlanta Georgia

Customer Service Specialist/ IT Management August 2009 – July 2010

-Support end-users with IT-related problems in a responsive and service-oriented manner setup, management, and maintenance of IT-related equipment and assist with the troubleshooting, installation, and implementation of systems

-Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing

Education

Strayer University Atlanta, Georgia Bachelor of Science Degree January 2015 – Graduated September 2017

Information Systems Management (Cyber Security)

Highest Honors 3.88 GPA CUM-LUADA

Westwood College Atlanta, Georgia

Associate Degree January 2013 - Graduated May 2014

Information and Network Technologies

Highest Honors 3.7 GPA

Presidential Leadership Institution Award December 2014

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