Forward-Thinking Leader of Remote and Internal Teams

MARIA L. GENO

Tampa, Florida

CELL: 863-***-****

EMAIL: *****.******@*****.***

Professional Summary

Leader and Analyst with demonstrated success in the fields of aviation, insurance, and healthcare. Supervised teams of 180+ employees, claims specialist and analyst for nationwide accounts. Effective consultant to governing boards, unions, vendors, and healthcare professionals.

Skills Summary

Scheduling for 180 + employees nationwide, communications specialist, analysis of medical and financial reports, manage insurance claims over $400,000, negotiating settlements, recruiting, performance management, conducting investigations, generating cost/benefit analyses, training 700+ medical staff, and project lead. Proficient with SABRE, PBS scheduling software, Flightcaps, Comply 365, One Note, Microsoft Teams, Slack, WebEx, DUO, Microsoft Outlook, Excel and Office, eHIMS. Powerscribe, RTAS.

Education/Certifications

-Bob Hogue School of Real Estate, Tampa, FL, 2020

-Bachelor of Science, Business/Health Administration, University of Central Florida, 2011

-Project Management Professional & Certified Associate in Project Management, PMCampus,

Newark, DE, 2010

-Loyola School of Law, Chicago, IL, 1 year of courses in Master of Health Law

Professional Experience

American Airlines, Phoenix, AZ

Flight Service Manager, 2017 – 10/2020 (furloughed)

-Supervise, schedule, train, and develop 181 Flight Attendants

-Collaborate on projects and contracts with vendors, union representatives, managers, crew, and passengers

-Member of the London (LHR-PHX) launch team & Hawaii Airbus 330 Launch team

-Project Lead for base transfers, SABRE training, policy/procedure edits, and quality audit, Base communications specialist

Flight Attendant, 2016 - 2017

-Provided information, guidance, and assistance to ensure customer safety and comfort

-Attended crew meetings, monitored and secured cabins

-Compliance with all aviation rules and regulations for protections and safety

-Assisted passengers during medical emergency situations

MARIA L. GENO

Tampa, Florida

CELL: 863-***-****

EMAIL: *****.******@*****.***

Professional Experience (cont’d)

State Farm Insurance, Winter Haven, FL

Claims Specialist III, 2013-2016

-Analyzed claim forms, medical records, police reports, and other documents to determine coverage

-Interviewed and responded to claimants, witnesses, police, physicians, and other relevant parties

-Negotiated claim settlements, and recommend litigation when warranted

-Prepared investigation reports and service as subject matter expert for documentation strategies

Lakeland Regional Health, Lakeland, FL

Manager/Analyst 2003 – 2013 (Promoted from Analyst to Operations Manager in 2005)

-Recruited, supervised, and trained staff of 500+ at acute care facility

-Created training manuals, policies and procedures, and compliance documentation

-Negotiated to use a transcription vendor that resulted in $500,000 cost savings

-Consulted with medical, business, and community groups to discuss service opportunities and enhance -public relations

-Managed change in integrated healthcare system including job restructuring, implementing technological innovations/programs, and shifts in focus of care

Service Opportunities

-President, Professional Woman in Aviation Employee Resource Business Group, 2018 – 2020

-Leadership Program, American Airlines Emerging Leader Program, 2019 – 2020)

-Volunteer, Snowball Express Program, 2016

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