Employee Relations Assistant

KENISHA MARSH

New York, NY 917-***-**** *************@*****.***

LinkedIn: www.linkedin.com/in/kenishamarsh

CERTIFIED DDI TARGET SELECTION

JetBlue, Jamaica, NY

May 2018

BACHELOR OF ARTS: ARTS & HUMANITIES Queens College, Flushing, NY

January 2014

ASSOCIATE OF SCIENCE:EDUCATION

Nassau Community College, Garden City, NY

June 2012

PROFESSIONAL EXPERIENCE

JETBLUE AIRWAYS - Jamaica, NY

Security Coordinator 12/2019 to Present

Process and issue company identification to 1500+ employees

Responsible for managing Port Authority badges for all employees.

Manage and maintain customs application for all employees.

Operate ID issuance software and hardware.

Maintain control and accountability of company equipment and files

Operate and maintain ID issuance and access for business partners

Assign required access to 2500+ employees and business partners

Communicate and provide guidance to all employees regarding badging requirements and processes.

Support and maintain TSA, Port Authority and Internal audit compliance.

Liaison with CBP (Customs and Border Protection) and Port Authority daily.

HR Assistant 06/2007 to 12/2019

Produced guidelines and procedural standards for company leave of absences.

Successfully completed and tracked Workers' Compensation claims for 1500+ crewmembers.

Reduce workers’ compensation fines by minimizing injury reporting to 24 hours or less.

Track and maintain attendance records and reports for 1500+ employees.

Enforced company dependability program for all employees.

Created and implemented a SharePoint system for tracking VSTD, LTD, FMLA, PFL and bonding leaves.

Maintain scheduling online through RosterApps/Arcos for 1500+ employees.

Recorded all Occupational Safety and Health Administration (OSHA), Station Draft and Leave of Absence (LOA) logs for the company.

Optimized all employee station files (paper) by creating and executing electronic file system through Sharepoint.

Generated Crewmember attendance records and initiated progressive guidance reports for leadership distribution.

Approve and complete all forms required for employee parking and transit cards, working closely with Port

Authority of NY and NJ (PANYNJ) to adhere to parking requirements and guidelines.

Coordinate all employee status changes within the company, including changes in work status or departments.

Serve as first line of contact for all employee relations and HR related inquiries.

Order and managed supplies for the administration department.

Liaise between department leaders and administration teams to resolve discrepancies.

Facilitate the interviewing, hiring and training of incoming staffing coordinators and assistants.

Customer Service Coordinator 042005 to 05/2007

Resolved customer, inflight, pilot and employee conflicts

Responsible for facilitating and accommodating Customers' needs during irregular flight operations

Communicated pertinent information to System Operations and all department leaders.

Ensured smooth check-in process for Customers via Sabre

Announced flight arrivals, departures and pre-boarding information via the public address system

Operated airport equipment (customer enplaning/deplaning equipment such as jet bridge, turbo way and air stairs.) Ensured and maintained a safe environment and operation

Microsoft Office Suite, Microsoft VISIO, PeopleSoft, SAP Proficient, Sabre, Shared Point, Leadership, Human Resources, Employee Relations, HR Policies, Leave of Absences, Conflict Resolution, Research, Recruiting, Orientation/Onboarding, Interviewing, Staff Recruitment/Retention, FMLA/ADA/WC/EEO, Social Networking, PC/MAC Platforms, Datamatics/Citrix, Reporting, Operations Management, Customer Service, Data Collection, Scheduling, Staffing, Office Administration, Benefits Administration, Time Management, Logistics, Lenel, Fingerprint Results Distribution (FPRD), PANY Credentialing

Volunteer Representative, United Service Organization (2015 - Present)

Emergency Response Liaison, JetBlue Airways (2007 - Present)

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