Director of Admissions

ALEAH J GREEN

SUMMARY

*+ years of hospital management experience

2+ years of basic IT/Clinical IT experience and troubleshooting applications

5+ years of experience installing and troubleshooting software with a solid understanding of the planning, design, testing and delivery phases of the system development life cycle.

Extensive experience in the implementation and troubleshooting of software at a client site.

Ability to maintain and build client relationships, frequent meetings with clients, able to comfortably interact with all levels in the client’s organization.

Excellent business, communication, and presentation skills. Proficient at creating, editing, and organizing written correspondence, reports, customer requirements, project status reports, oral presentations and email to keep management and team members apprised of goals, project status and client feedback.

Worked in developing software work requests as well as developing test cases, test plans, tracking and recording defects in the QA environment.

Created company approved reference materials for clients and colleagues to improve knowledge on the use of the Physician Applications and EDIS

EXPERIENCE

2018-Present Artesia General Hospital Artesia, NM

Director of Admissions

Plans, organizes and directs Patient Access department activities and personnel.

Assist in the determination of personnel requirements for the Department and recommends and implements policies in addition, procedures to maintain an adequate number of competent staff.

Establishes and implements an ongoing program of orientation in addition, ongoing training for personnel assigned to the Department.

Develops and recommends Department budget.

Manages all inpatient and outpatient operations.

Provides interface with medical staff, patients and other departments.

Manages the insurance verification and financial aspects of admissions.

Maintains all equipment and supplies required in the provision of department services in optimum operational status with procurement or replacement of equipment as needed.

Facilitates communication with other Hospital departments to enhance services.

Encourages professional development of personnel in the department.

2017-2018 Artesia General Hospital Artesia, NM

Clinical Support Analyst

Works with clinicians from all departments, to identify areas where clinical information systems can effectively support and enhance their clinical processes.

Prepares plans for design, implementation, evaluation, modification and testing of clinical applications. Identifies and communicates resource needs effectively.

Coordinates with Clinical Directors, IT Director and other departments, clinicians, physicians and IT support staff to maximize use and benefit of clinical information systems.

Maintains current knowledge of clinical practice, hospital policy, regulatory requirements and standards of practice within their assigned area of expertise. Works with Interdisciplinary staff to ensure that clinical systems support compliance with these standards.

Designs, develops, and implements plans to meet staff and physician learning needs in a cooperative effort with education, ITS and applicable departments.

Prepares educational materials, newsletters, and other supportive documentation for users on an ongoing basis. Maintains current and accurate documentation for users. Participates in departmental meetings to provide ongoing education and assist in issue resolution.

Serves as the primary contact and mentor for the super users across all clinical departments.

Maintain professional growth and development by actively seeking out new information regarding clinical systems software and hardware tools. Remains current with trends in healthcare technology and clinical practice through research and participation in educations activities. Maintains current license or certifications as appropriate.

2011-2017 Evident Health Mobile, AL

Senior Support Representative and Implementation Specialist

Responsible for on-site implementations and evaluation of training requirements to meet the expectations of Evident’s target customers (rural hospitals), in preparation for their Electronic Healthcare Record’s (EHR) installation.

Successfully implemented Evident’s Physician Applications in over 50 hospitals nationwide and received "Top Implementation Specialist" recognition multiple times for high levels of customer satisfaction.

Liaison between Evident’s Physician Applications Department and the assigned hospital staff in efforts to help troubleshoot problems, assess priority, research and evaluate alternatives and implement recommendations.

Responsible for documenting all aspects of site installations including lessons learned (i.e. opinions on what was considered a success and/or failure to the customer’s go-live expectations).

Work collaboratively with other support specialists to troubleshoot software, network and/or hardware issues using system analytics to develop resolutions based on the company’s best practices.

Properly document all customer interactions into the department's case tracking system based on incoming customer service requests while working the helpdesk.

EDUCATION

2003-2006University of West Alabama Livingston, AL

Bachelor's in Business Administration with an emphasis in CIS

2020-2021 Healthcare Financial Management Certificiations

Certified Specialist Physician Practice Management

(in progress)

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