IBUKUNOLUWA SURU ***********:090******** / **********@*****.***
CAREER PROFILE:
Hard working, goal driven, result focused individual with an intense passion to work in a vibrant and dynamic organization that gives room for creativity, team work and also with a well-laid out path for personal skill/career development whilst helping to achieve corporate goals.
SKILLS:
Customer service/Client management
Complex problem solving skills
Good listening and interpersonal skills
Team management
Report and data analysis
Emotional intelligence
Bargaining/Negotiation skills
Service Orientation
Critical and creative thinking
Effective communication skills
Laboratory and Analytical skills
Excellent in the use of Microsoft office tools
Time management skills
Resource management and implementation
Excellent decision making
Research Analysis and optimization
PROFESSIONAL QUALIFICATIONS:
Basic Digital Skills Training (GOOGLE) –Certificate in Digital Marketing (IN VIEW)
Microsoft Office Training (2009).
HTML, CSS Web development, UI/Ux graphics design (2016)
Health and safety executive (HSE 1) Training (WSO) (2018)
Health and safety executive (HSE 2) Training (WSO) (2018)
Hazard Recognition and Risk Assessment (ALISON) (2019)
Metrology service Training ( SON & HANAN consulting) (2019)
ISO 45001:2018 Principles of occupation health safety (ongoing)
Management systems
EDUCATIONAL QUALIFICATION:
UNIVERSITY OF ILORIN,KWARA (2013- 2018)
B.Eng CHEMICAL ENGINEERING
WORK EXPERIENCES:
Softcom Limited (Customer Support Agent) (MAY 2020 – ONGOING)
•Updating and maintenance of clients and customer data sheets, for program implementation.
•Fine tuning and re-orientation of client to agent call logs.
•Procedural Training and appraisal of team dynamics.
Standards Organisation of Nigeria (NOVEMBER 2018 – NOVEMBER 2019)
FCT- State Office, FCT-Abuja (NYSC-Standards Officer)
Standby maintenance personnel.
Coordinated with Staffs and members of the Regional offices on a public sensitization on the Ports and Border operation for the Organisation.
Instrumental in the public sensitisation of the public on proper use and handling of Cooking Gas Cylinders.
Prepared feedback reports to associate companies on quality assurance and product quality.
Involved in a critical market survey and analysis of a range of substandard goods.
Factory inspection, analysis and preparation of Technical reports for associate companies.
Conducted orientation for industrial training interns and less experienced staff.
DANGOTE CEMENT PLANT PLC. (APRIL 2017 – SEPTEMBER 2017)
OBAJANA, KOGI STATE (INDUSTRIAL TRAINEE)
•Calibration of some Laboratory Instruments like Bliane’s apparatus, tensile testing
Machine and other cement testing equipments.
•Record of production Performance and Optimisation Parameters.
•Production process Monitoring and control.
•Record of the result of analysis using Microsoft Excel.
•Maintenance of production machinery and equipments like Kiln, Mills and Combination
Cyclones.
•Preparation of plant Distilled .water.
ACHIEVEMENTS AND AWARDS
MICROSOFT OFFICE TRAINING (2009)
Chemical and Food products training, SME production scale (2014)
Nigerian Society of Chemical Engineers (NSChE) (2018)
executive member, University Of Ilorin Chapter
HOBBIES AND INTERESTS:
Researching, information mining and Surfing the Web.
REFERENCES:
AVM. Babalola (Rtd)
Nigerian Air force
*************@*****.***
Mrs. Ivy-Ibe Fortune,
Standards Officer (SO I),
Standards Organisation of Nigeria,
FCT-State Office.
*********@*****.***
Dr. E.O Ajala
Senior Lecturer in the department of
Chemical/ Bioenergy & Biotechnology engineering
University of Ilorin, Ilorin, Kwara State.
*****.**@********.***.**