Supply Chain, Planning

JOYCE WARNER

Kennedy Township, PA *****

412-***-**** *********@*******.*** linkedin.com/in/joycewarner

SUMMARY

Supply chain professional with proven track record working in a fast paced, complex, regulated and often ambiguous environment in key roles of Planning, Logistics, Purchasing and Customer Service. Experienced in managing the complexity of multiple manufacturing sites and numerous consumer brands with annual sales in excess of $400 million. Project experience ranges from new item launches, product/labeling changes and disposition of distressed inventory. Ability to evaluate, prioritize and negotiate plans that best support the needs of the business and customer. Strong analytical skills, problem solving and troubleshooting abilities.

PROFESSIONAL EXPERIENCE

GNC

Demand Planner April 2019 – Present

Demand Planning for GNC’s new Wholesale channel accounts offering a portfolio on hundreds of products and a financial forecast of $50 million dollars.

Established new processes for Demand Planning (new role) for Wholesale Business. Cross functionally collaborated with multiple stake holders to create a structure that all departments understand. This included, communication streams, reporting structure, timing expectations and weekly meetings.

Facilitates the collection of data and information to build financial projections. Measures and reports the accuracy of the overall forecast as well as the accuracy of the intelligence layered into the demand plan. Heavy use of Excel software.

Publish weekly forecast to actual reports to Leadership team; as well as, facilitate weekly meetings with Sales and Finance to communicate how the month is trending versus forecast projections.

Attend customer Business Reviews and monthly Score Card meetings.

WESCO INTERNATIONAL, INC

Buyer, Customer Service April 2018 – April 2019

Manage purchasing for ATI Specialty Materials (A Wesco National Account) for multiple categories including, electrical, industrial, safety, hydraulics, motors, fittings and more.

Interacts and collaborates with customers, suppliers, and Operations to insure account has all required materials on site to fulfill production and maintenance needs.

Monitor supplier purchase orders to insure adherence to service and delivery goals.

Solicit request for proposals (RFP) to multiple sources, evaluating quotes, issue purchase orders.

Identifies cost savings initiatives, negotiation of materials and equipment from suppliers.

Acquired White Belt in Lean for Service and Manufacturing Operations, company sponsored.

Maintain accurate item master records, purchasing, pricing and historical order data.

ARMADA SUPPLY CHAIN SOLUTIONS July 2017 – April 2018

Supply Chain Coordinator (Contract position)

Manage and resolve any issues concerning service, inventory, purchasing, transportation and distribution for Darden food network that owns over 2,100 restaurants.

Collaborate with over one hundred Vendors and twenty Buyers in managing the fast pace day to day purchase order processing, revising transactions while ensuring accuracy, on time and in full delivery.

Execution of allocation plans, phase in/phase out items and manage sell through of inventory.

Coordinate shipment details / delivery timeline with Freight Operations to meet customer expectations at the lowest cost.

Utilized lean mindset for identifying and making recommendations for system improvements to allocation process, EDI order errors and other labor-intensive processes.

JOYCE WARNER 412-***-**** PAGE 2

GLAXOSMITHKLINE CONSUMER HEALTHCARE, (GSK) Moon Township, PA 1998-2016

Supply Planning Analyst (2008 – December 2016)

Developed and executed production planning and purchasing of finished goods for four manufacturing sites, six brands that supported brand forecast of $400 million and a working capital/inventory target strategy of $14 million.

Established collaborative relationship with manufacturing sites which enabled cost and resource efficiencies at plant. This resulted in reduced overtime/down time and aided with streamlining production, reducing lead time from 12 to 8 weeks; as well as, improved on time delivery from 7% to 85%.

Identified and implemented plans for cost containment/reduction in inventory holdings on the Abreva brand by reducing safety stock & cycle inventory that created $365,000 annual savings with no impact to service.

Strategized inventory deployment/ stock transfers between multiple manufacturing sites and distribution centers. Insured inventory was available at the right time, in the right location, with the lowest cost, while maintaining a 98.5% customer service level.

Proactively analyzed long term capacity and smoothed production plan to avoid high or low volume swings to fully utilize plant assets.

Analyzed business performance and collaborated with Demand Forecaster to understand

variables within the forecast that enabled a quick reaction to unexpected changes.

Performed root cause analysis to identify performance gaps and develop and execute corrective action strategy with both internal customer and external suppliers.

Provided risk assessments / contingency planning to Brand, Customer Service and Supply management teams concerning potential supply disruptions and made strategic recommendations to mitigate/reduce financial and service impact.

Evaluated opportunities to continually improve performance and processes.

Facilitated monthly Supplier Review meetings with each site and leadership team. Presenting monthly results on KPI’s, action plans, capacity, and provided updates on outstanding projects and critical timelines. Demonstrated leadership abilities in developing a remediation plan with vendor, leading and directing team until desired results were achieved.

Collaborated cross functionally on new projects and problem resolution with associates in Artwork & Labeling, Regulatory, Quality, Logistics, Finance, Marketing, Customer Service departments.

Logistics Representative (1998 - 2008)

Managed multimillion-dollar trade customer orders through the supply chain.

Processed sales orders, tracing and expediting shipments, ensuring accurate pricing, payment terms and lead time.

Determined stock availability status and pursued opportunities that maximized order fill rates. Collaborated with warehouse and Planning to insure alignment on customer expectations.

Built strong relationship with Buyers to insure they were informed of the status on all open purchase orders, striving to meet their must deliver by dates.

Worked proactively to avoid invoice delinquency and deductions from being generated. Researched and resolved all invoice delinquency and A/R deductions via collections process.

Analyzed and resolved service and delivery issues.

Tracked monthly objectives and prepared customer scorecard for review/meeting with account.

EDUCATION/SKILLS

Bachelor of Science, Organizational Leadership

Duquesne University, Pittsburgh, PA

Technical Skills, ERP systems: Manugistics (JDA), SAP Planning systems, Oracle JD Edwards, MercuryGate TMS,Cognos Reporting, Microsoft Office with substantial usage of MS Excel and PowerPoint, SQL

Other training/Affiliations:

APICS training for CSCP (Certified Supply Chain Professional)

Lean/ Six Sigma Advocate – White Belt, Yellow Belt

Participated in both Mentorship and Mentee ship programs

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