Manager Program

SHANE E BENNEFIELD

Phone: 916-***-****

Email: ********@*******.***

Objective

Senior Manager with over 20 years experience in Transportation, Logistics, Operations, and Supply Chain management.

Ability Summary

Highly skilled in problem solving, customer relations, and profit/loss analysis. Specializing in process development and implementation according to all customer expectations and standards. Leader, team player, and goal oriented. Able to provide timely, reliable, and safe solutions to complex customer needs and requirements. Over 20 years experience in all aspects of supply chain logistics. Warehousing, asset management, global shipping, and freight handling. Specializing in process development and implementation of high tech delivery and installation services at a national level. Managed a complex network of carriers and agents globally. Employment History

Ground Operations Supervisor 2019 -2020

Ceva Logistics 8670 Younger Creek Dr. Suite 300 Sacramento, CA Managed all aspects of the nighty operation. Inbound/Outbound truck shipping, receiving, and routing. Maintained a strict outbound truck loading schedule and inventory for the next shift’s delivery schedule. Managed a team of 20 individuals each night performing complex tasks regarding customer service, outbound/inbound shipping, and supply chain logistics. Was responsible for all daily safety briefings, performance reviews, and team organization. Provided essential support for local dispatch and delivery requirements. Monitored all inbound and outbound arrivals and departures. Specialized in team building in a fast paced highly charged environment that required quick thinking and board based solutions to meet company goals and customer expectations.

Accounts Receivable Program Manager 2014 - 2019

KLS Air Express 2870 Gold Tailings Ct, Rancho Cordova, CA Tasked with making sure all accounts were profitable, current, billed correctly, and in a timely manner. Managed multiple accounts to ensure that company goals were met, profitable, efficient processes were implemented, generated business growth, and provided a high level of customer satisfaction. Oversaw multiple specialized customer service, operations, and sales teams to ensure they were perform according to customer expected deadlines on a daily basis. Provided high level transportation, logistics solutions regarding supply chain management for the high tech sector. Worked closely with accounting, sales, and executive teams to provide quotes and develop complex rating structures and processes. Performed all daily account receivables tasks as required. Invoicing, reporting, and profit loss analysis performed along with different operations management responsibilities.

Program Manager 2009 – 2014

KLS Air Express 2870 Gold Tailings Ct, Rancho Cordova, CA Managed multiple accounts to ensure that company goals were met, profitable, efficient processes were implemented, generated business growth, and provided a high level of customer satisfaction. Tasked with making sure all accounts were profitable, current, and billed correctly. Coordinated closely with customers and sales teams to provide time sensitive transportation and installation solutions for high visibility shipments throughout various supply chains. Managed multiple customer service, operations, and accounting teams to provide a high level of profitability and customer satisfaction. Director of Reverse Logistics 2005 - 2009

KLS Air Express 2870 Gold Tailings Ct, Rancho Cordova, CA Developed, trained, and managed a team of specialized logistics and operations specialists tasked with coordinating, scheduling, and tracking multiple complex asset relocations to ensure they were performed on time, and according to customer expected deadlines. Provided high level transportation and logistics solutions regarding supply chain management for the high tech sector. Worked closely with the customer’s technicians and manufacturing teams to develop and implement packing solutions for end of lease and asset recovery shipments worldwide. Coordinated all relocations and shipments with customer’s sales representatives according to strict lease return guidelines and schedules. Monitored all accounts to ensure company goals in regards to profitability were met. Worked closely with IT departments both internally and at the customer level to create automated solutions to customer and carrier/agent alerting challenges, developed automated solutions to manual processes that provided higher levels of efficiency and profitability. Developed detailed automated inventory reporting processes that reported, tracked, and identified all assets from origin to final destination. Was able to implement and maintain a high level of asset tracking and reporting that allowed the customers to have visibility and transparency of all assets in possession throughout the supply chain. Developed and implemented handling, packing, and routing processes that ensured the customer’s product was handed, packed, and shipped safely and in sync with the customer’s complex scheduling needs.

Assistant Director of Global Operations 2003 – 2005 KLS Air Express

Was responsible for process implementation and operations nationwide. Identified local business lanes, traveled to these locations, and established local operations centers. Recruited personnel, hired, trained and equipped the new office in order to establish a regional transportation center were warehousing, line hauling, and freight forwarding was to be performed according to company and customer needs. Created national line haul networks from station to station in order to support all transportation needs throughout multiple supply chains. Program Manager / Customer Service Supervisor 2001 – 2003 KLS Air Express

Performed all above mentioned duties of Program Manager / Account Executive in addition to supervising a highly trained team of customer service specialists nationwide. Provided call center management and support. As well as performed company liaison support to multiple accounts. Worked at customer manufacturing sites, and provided customer support in order to manage specific needs throughout the supply chain. Night Operations Supervisor 1999 - 2001

KLS Air Express

Managed all aspects of the nightly operations. Warehousing, dispatching, and was responsible for booking and creating master bills for all air freight and line haul outgoing shipments. Created manifests and supervised truck loading for all outgoing shipments as well as maintaining a strict storage of all inbound shipments. Warehouse supervisor from 1997 – 1999.

KLS Air Express

Supervised all aspects of the warehousing operations. Including all inbound/outbound shipping and receiving, storage, and equipment maintenance/operation. Oversaw loading and unloading of all inbound and outbound freight according to respective manifests and air bill specifications.

Education and Training

Attended American River College 1993 - 1997

Location: Sacramento, CA

Course of Study: General Education

Occupational Licenses & Certificates

IAC Air Cargo Security Training U.S. Department Of Homeland Security 07/2018 07/2019 California Harassment Prevention Training Cal Chamber 03/2014 Skills

Microsoft Office, Excel, Word, Outlook, Web based software. Strategic Planning

Management

Accounting

Logistics Management

References Available on Request

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