Office Assistant Customer Service

Tadema Mohoni

*** ********* *****, ********, **, R3t 2Z6 431-***-****

************@*****.***

Objective

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong management and periodization abilities. Proven ability to establish rapport relationship with clients and exceed sales quotas. Highlight of skills

• Proficient in Microsoft Office Suite: (Word, Excel, PowerPoint) and Database Software:

(Microsoft Access)

• Developed interpersonal skills through actively listening, empathizing, and asking questions and know how to deal with different kind of people & circumstances.

• Proficiency in English, Bangla with excellent written and oral communication and also be familiar with Hindi and Napoli.

• Dedicated and Strong attention to detail.

• Ability to multi-task, set priorities and manage time effectively.

• Excellent communication skills in listening and working accordingly.

• Ability to work under high pressure work environments through keeping punctual and neat work schedule.

• Equally effective working independently and in cooperation with others.

• Highly organized, quick learner, and trustworthy. License and certificate

• Food handler certificate. Valid until 2025.

Education

BACHELOR OF ARTS 2017 – ON GOING

UNIVERSITY OF MANITOBA, WINNIPEG, MANITOBA

Department: philosophy

Date of completion: Going on

GRADE 12 2016 GOVERNMENT COMMERCE COLLEGE, CHITTAGONG, BANGLDESH Major: Business

Experiences

CUSTOMER SERVICE AND CASHIER, “DINING SERVICE” AT UNIVERSITY OF MANITOBA

(2nd, September ’19 – on going)

• Received orders through phone, walk in.

• Completed cash, debit/credit transactions with customers

• Made sure the store is clean and ensured hygiene

• Work in salad bar, pizza station and deli.

• Provide special service and guide the customer who seeks special needs. CUSTOMER SERVICE “DRESS DIARY”, CHITTAGONG, BANGLADESH

(March’15 – April’17)

• Answering product and service questions

• Suggesting information about other products and services.

• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Admission office assistant, “B.M.S girl’s high school”, Chittagong, Bangladesh

(January 2016 – December 2016)

• Effectively handled student inquiries and, provided appropriate solutions

• Adhered to all communication procedures, guidelines, and policies

• Performed electronic filing of student documents to school database

• Commended for quickly responding to an array of student concerns to ensure superior service

• Prepared and maintained an Excel spreadsheet to record statistical data

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