Manager Quality Engineer

MANUEL HERNÁNDEZ

*** ****** ***, *******, ***** Rhode Island, USA +779-***-****

*****************@***.***

PROFESSIONAL ENGINEER AND QUALITY MANAGER

As a dedicated and knowledgeable professional with more than 20 years of experience in engineering and management, I seek to bring my skills and abilities to add value to your company.

Superb analytical skills with a keen eye for details.

Proven ability to identify quality issues and implement changes to processes.

Excellent leadership skills with experience supervising and coordinating teams.

Fluent in Spanish with advanced conversational English abilities.

Adept at cultivating strong professional relationship with customers and suppliers.

Deep knowledge and understanding of quality control processes and engineering tools.

Record of improving customer satisfaction levels and reducing the number of incidents.

Self-motivated, reliable and resourceful with a great work ethic. PROFESSIONAL EXPERIENCE

INTERPLEX

Interplex Engineering Products – Rhode Island - Quality Manager, Nov 2019 – July 2020

Implementation of the ISO9001, IATF 16949 and ISO14001 systems.

Serve as management representative for QMS.

Identify opportunities to improve processes, and perform customer and regulator external audits.

Implement, report and improve quality of KPI’s, including internal/external corrective actions, 8D’s, internal/external PPM, scrap, supplier quality and CoPQ.

Ensure customer satisfaction, and product and process quality.

Supervise calibration process, Quality Engineering department, Metrology and Document Control.

Provide support for new product introduction activities, and facilitate communication between Quality and other departments.

Interplex Group Services -- Interplex America’s Quality Manager, March 2019 – Nov 2019

Management support for ISO 9001, IATF 16949, VDA 6.3, ISO13485 and ISO14001 systems.

COPQ improvement plan support.

Improve Customer perception.

Improvement plans support towards zero escapes.

Interplex Sunbelt — Tamarac, FL Quality Manager, June 2015 – March 2019

Serve as management representative for ISO9001, IATF 16949, ISO 13485 and ISO14001 systems.

Identify opportunities to improve processes, and perform customer and regulator external audits.

Implement, report and improve quality of KPI’s, including internal/external corrective actions, 8D’s, internal/external PPM, scrap, supplier quality and CoPQ.

Ensure customer satisfaction, and product and process quality.

Supervise calibration process, Quality Engineering department, Metrology and Document Control.

Provide support for new product introduction activities, and facilitate communication between Quality and other departments.

Achievements

Increased customer satisfaction levels by reaching 0 customer incidents with one of the largest automotive customers.

MANUEL HERNÁNDEZ Phone: +954-***-**** Page 2

Successfully reduced the number of overall customer incidents from 48 in 2014 to 17 in 2017. Interplex Mexico —Zapopan, Jalisco, México - Quality Manager, July 2011 – May 2015

Executed customer and regulatory external audits.

Managed ISO 9001, ISO TS 16949, ISO 13485 and ISO 14001 systems.

Monitored, followed up and identified opportunities to improve various KPIs.

Successfully reduced customer complaints by increasing quality control measures.

Oversaw product and process quality, calibrations, quality engineering and document control.

Collaborated with Materials team to improve purchasing process and selection suppliers. W.VOIT AUTOMOTIVE EL SALTO JAL. — El Salto, Jalisco, México Senior Quality Engineer, Oct 2010 – July 2011

Acting Quality Manager in his absence.

Handled all customer satisfaction issues throughout the company, including Continental, Brose and TRW.

Complied with all quality indicators, corrective actions, 8D’s, PPAP’s and AMEF.

Produced reports regarding quality activities and processes.

Directed development of improvement plans for business objectives with management teams.

Identified cost reduction opportunities using Lean Manufacturing and Lean Six Sigma strategies.

Utilized statistical tools, such as SPC, ANOVA and DOE, to analyze data. NYPRO KANAAK ZAPOPAN JAL. — Zapopan, Jalisco, Mexico Senior Engineer/Lead Auditor for Quality Systems, Acting Quality Manager, 1995 – Oct 2010

Filled in for Quality Manager in his absence.

Oversaw one supervisor, four technicians and 16 quality auditors.

Coordinated with team to complete product and process audits.

Evaluated, selected, approved and developed vendors.

Served as lead auditor for the Quality, Environmental, Health and Systems.

Directed and organized internal audit programs.

NYPRO KANAAK ZAPOPAN JAL. — Zapopan, Jalisco, Mexico Painting Process Coordinator/Acting Supervisor, 2001 –2003

Controlled production resources and coordinated service areas in the painting plant.

Managed al process and quality engineering activities.

Analyzed and developed solutions to reduce production variances.

Consistently met all production programs and financial indicators. NYPRO KANAAK ZAPOPAN JAL. — Zapopan, Jalisco, Mexico Senior Quality Engineer, 1998 – 2001

Developed quality plans and visual aids.

Employed SPC, AMEF and ANOVA statistical tools.

Designed experiments and performed process capability analyses.

Coordinated response and follow up for corrective actions.

Managed the quality system for the paint process to ensure compliance with established standards.

Participated in projects involving injection molding, sub-assemblies and paint. EDUCATION

Masters of Business Administration

UDG (Universidad de Guadalajara, Mexico, 2005

Industrial Engineering Training

CETI (Centro de Enseñanza Técnica Industrial), México, 1994 – 1998 ISO 9001 and IATF 16949: 2016 Lead Auditor

Plexus, March 2018

**References Available Upon Request**

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