Customer Care Service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

OSCAR MORENO

Accomplished Auto service mechanic. Bringing proven experience in mechanic operations and practices. Manages activities with good understanding of current needs and future targets. Offers excellent project management and team leadership abilities.

Dependable auto service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Service upselling

increase in number of

daily serviced vehicles

Legal service supervision Engine tuneups and

repairs

Product and service

upselling

Product and service

upselling

Troubleshoot service

issues

Inventory management

Control inventory costs Customer service

Profit and loss Quality control

Documentation File updating

Verbal communication Attention to detail

Problem-solving Customer relations

Multitasking

tune up service, Apr 2016 - Jan 2017

Sam stone Auto Repair, plano, TX

In charge of customer care/ helping visitors feel at home with us and walking them through any tune up

and service being done on their auto.

visually inspected vehicles and gave advice on repairs that might need to be prioritized.

greeted an average of 20 visitor daily discussed and 1523 Britainway LN, Dallas, TX 75228 United states **************@*****.***

Ph: 817-***-****

agreed on tune up programs and added service

discounts, personally conducted tune ups and

processed reciepts/invoice.

Acted on initiative to approach shy and undecided

visitors and offer the assistance they are looking for, managed to add extra 4-5 customers daily trough

approach in customers driving through unsure if to get off and ask for our services.

Took inventory and made list of stock needed.

Auto Mechanic/ servicing and pre-sale inspection prep, Feb 2015 - Mar 2016

3400 Auto Sales & Service, Plano, TX

Visually Inspected pre-sale vehicles for tune ups and repairs needed to get vehicle ready for state inspection and most importantly safe for it's new owner to drive. In charge of diagnosing vehicles recently out of car auction lots determined necessary repairs and

replacements.

Made diagnosis with test drive, trained with OBDII diagnostics tablet to pinpoint check light warning and reset check light well after fixing every cause to the problem.

Trained in changing and replacing tires, skilled tire balance machine, tire replacement machine, disc lathe, a/AC pressure reader system including removing

remaining Freon in car (if any) for later use Identifying cause of Freon leak if any and refilling a/c to its advised pressure.

also responsible with keeping inventory of needed

stock like tires, oil, lubing grease, Gasket sealer, anti freeze, etc. plus a list of parts for lined up vehicles in need of new parts.

taking care of the customers coming in for tune ups and auto repair was at most priority and a job gladly undertaken.

handled everything around engine and transmission. Alternator, A?C compressor, water pump, power

steering pump, break fluid pump, radiator, air fans, leaking gaskets or seals, spark plug change, coil

replacement, brake/dics replacement *if disc was to worn for lathe*. replacement of axle,tie rod outer/inner, EDUCATION

rackenpinion, and everything dealing with suspension. stayed available to help coworkers and seniors in

removing transmission or engine.

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