Customer Service Sales
Resume:
MERINAH ANKUNDA
CUSTOMER SERVICE ASSOCIATE
BASIC SKILLS
Basic understanding of sales principles and customer service practices
Cash register transactions.
Drawer balancing
Retail front end operations
Cashier audits and reports
Customer service excellence complaint resolution
Store opening and closing procedures
Stocking and Merchandising
Loss mitigation
Shrinkage reduction
EXPERIENCE
November 2019 - to date
GUEST RELATIONS ASSISTANT • Movenpick Hotel Ibn Batuta Gate, Dubai.
November 2017–October 2019
Cashier /Service Crew Member • Popeyes LLC Dubai
January 2015–August 2017
FASHION SALES ASSOCIATE SELECT GARMENTS UGANDA.
Najda Street
Abu Dhabi
**************@*****.***
Secure a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others in a company where I can maximize my customer service experience to achieve corporate goals in a challenging environment
GUEST RELATIONS Assistant. (Movenpick hotel Ibn Batuta gate, Dubai)
Review arrival lists to welcome guests
Attend to special guests and answer their inquiries
Help prepare welcome folders with collateral example room service menus, area descriptions
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks example confirming travel arrangements, taking messages
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
November 2017 – October 2019
• Cashier • Popeyes LLC
Responsible for greeting and guiding all guests visiting the restaurant.
Get familiar with the menu to answer any questions the guests may have and should inform guests of any specials at the time of seating.
Coordinate table allocation and flow of bookings.
Collect and input any relevant guest history in profile.
Operate POS cash register and balance cash drawers.
Recognize customer dissatisfaction promptly and resolve the situation according to individual level of responsibility and customer feedback/complaints procedures.
Maintaining efficient workflow by adhering to the sequence of service and all timeframes and standards detailed in relevant SOP in the Food and Beverage Standards’ Manual.
Schedule dining reservations and arrange parties or special services to customers according to the restaurant reservation protocols.
Practice the highest standards of personal presentation by grooming and presentation standards.
FASHION SALES ASSOCIATE SELECT GARMENTS UGANDA, (January 2015 to August 2017)
●Display merchandise with an appeal to attract customers.
●Maintaining customer awareness of the products by showing them various trends of stock.
●Increased sales with excellent customer service levels and developed good relations with regular customers.
●Ensure replenishment of fast selling items.
●Coordinate with store manager on key sales efforts.
●Design key visual elements including styling of mannequins and wardrobes.
●Ensure compliance of brand standards in sales efforts.
●Maintain the floor set according to standards.
●Operate POS cash register and balance cash drawers.
●Resolve customer complaints and provide expert knowledge regarding products.
●Assist in cleaning and maintaining of kitchen facilities.
●Assist in preparing and serving customers as needed
EDUCATION BACKGROUND
● Uganda Advanced Certificate of Education.
●Bachelors in Library and Information Science. ( Makerere university kampala)
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