Manager Cash Handling

SK AREEB ARSALAN

Oasis village block D-** Dubai, United Arab Emirates *************@*****.***

+971-**-****-*** D.O.B – 19/10/1990 Nationality – Indian

www.linkedin.com/in/sk-areeb-arsalan-b37034157

CAREER PROFILE

A seasoned hospitality professional with over 7 years of hands-on work experience with global hospitality chains. A data driven approach to decision making, planning & forecasting has been the key to having had, insightful learnings and professionally build my career over this tenure. Honing my beverage skills, I have successfully attained a Level 2 in WSET and in my most recent role co-handled the beverage portfolio for restaurants.

PROFESSIONAL EXPERIENCE

Food & Beverage Team Leader (Also acting Floor Manager)

Al Muntaha Restaurant Burj Al Arab Jumeirah Hotels & Resorts

10/2016 – ongoing Dubai, United Arab Emirates

Lead the team towards a substantial increase in internal audit scores from previous 83% to

the current 87%

Food & Beverage Associate

Prime 68 Steakhouse Restaurant JW Marriott Marquis Hotel Marriott International

05/2015 – 09/2016 Dubai, United Arab Emirates

Positioned the outlet on TripAdvisor, moving up ranking of 200 places in 8 months

Bartender

The Lobby Bar The Oberoi Udaivilas Hotel Oberoi Hotels & Resorts

09/2013 – 02/2015 Udaipur, Rajasthan, India

Changed the whole bar menu for the hotel along with the bar manager & F&B manager

Food & Beverage Associate

Nonya, Collage & Room Service Hyatt Hotel Hyatt Hotels Corporation.

06/2012 – 08/2013 Ahmedabad, Gujarat, India.

EDUCATION

Bachelor in Hospitality and Hotel Administration

Institute of Hotel Management & Applied Nutrition

2009 – 2012 Kolkata, West Bengal, India

PROFESSIONAL ACHIEVEMENTS

Implementing program called “The Plan of the Week”, which accounted for majority of the workforce transforming into competent individuals and constantly on a path of self-reflection and self-improvement.

Positioned the outlet with a positive growth on TripAdvisor, moving up ranking of 200 places in 8 months - Associate - JW Marriott Marquis Hotel 2015/2016

Instrumental in planning, changing & launching the hotel's revamped bar menu along with the assistant HOD with highly rated beverage categories and local specials - Bartender - The Oberoi Udaivilas Hotel 2013/2015

CAREER ENHANCEMENTS

Successfully completed WSET Level 2 in wines.

Successfully completed WSET Level 1 in wines.

LANGUAGES KNOWN

English

Hindi

Key Business Metric Functions-

Customer Experience Management System (CMS) - Dashboard Management, Rating Management, Report Generation.

POS Operations (MICROS System) - Operations, Report Generation, Financial Tally, Cash

&Bill Management, Auditing, SOP establishment, adherence & deep dive for Cash Handling procedures.

Beverage Management - Beverage stock forecasting, ordering, maintenance, stock movement, liquidation, weekly bar audit findings & solutions.

Restaurant Inventory Management - Upkeep of Cutlery, Crockery & other restaurant assets from an availability & appearance aspect involving, cleaning schedules, usage management, breakage assessment & recovery planning for inventory upkeep.

Payroll Management - Supervise attendance protocols & norms. Assist in planning of work schedules on basis of forecasted occupancies.

Key Revenue Functions -

Upselling - Oversee beverage upselling operations & identify customer penetration areas with strategic salesmanship ideas executed by holding detailed team briefings.

Optimize cost - Supervise the overall cost assessment for variable costs at a restaurant & inventory level to help achieve the budgeted restaurant target.

Festivals & Special Occasions - Assist in Planning highly optimized seating plans & build reservation sales plan for occasions & festivals.

Key Operational Functions -

Restaurant seating & reservation management - Assist in tracking repeat & new customers, maintaining guest special occasions tracker & planning upselling techniques. Seating plan assessments & reservation planning for special days.

Guest Handling - Experienced in protocol adherence while handling VVIPs, head of states

&royalty with key focus towards preferences, previous visits, issues therein & non-recurrence.

Operation Management - SOP implementation & adherence, planning restaurant operations, kitchen pick up area’s assessment, crockery & cutlery management, beverage operations execution.

Cash Handling. Manpower planning & distribution.

Documentation Skills

MS Excel - High usage with moderate input of formulas - manpower scheduling, promotional calendar planning.

MS Power Point - Moderate usage for business dockets & departmental town hall presentations.

MS Word - SOP development & process trackers.

Soft Skills

Customer grievance redressal & retention building approach.

Thrive in multi-ethnic environments & geographies.

People person, with a "never say no!" attitude.

Accustomed to guiding peers with a best practice building approach. Conflict Management capability.

Staff Operational Training - Lead the teams operational training focusing on associate development & enhanced customer experiences. Design training plans & assess man hours as deemed fit.

My ability to connect with people and motivate them to their best level of performance.

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