Customer Service Air Force

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OPERATION COORDINATOR

MULTI-TALENTED SUCCESS-DRIVEN INDIVIDUAL WITH OVER 12 YEARS OF DIVERSE LOGISTICAL AND SUPPLY MANAGEMENT EXPERTISE. WORKED IN A VARIETY OF LOGISTICAL SCENARIOS COORDINATING SUPPLY, TRANSPORTATION, AND DISTRIBUTION. SIGNIFICANT TECHNICAL ACUMEN AND PERSONNEL MENTORING. POSSESS EXCEPTIONALLY STRONG ORGANIZATIONAL AND INTERPERSONAL SKILLS. CONTRIBUTE BEST ORGANIZATIONAL EFFORTS WITH WITH SINCERITY, KNOWLEDGE, AND AN EXEMPLARY WORK ETHIC, THEREBY SHARPENING INDIVIDUAL SKILLS AND INCREASING CORPORATE STRENGTH. FREQUENTLY CALLED UPON TO PROVIDE LOGISTICAL SUBJECT MATTER EXPERTISE, ADVICE, AND MENTORING TO SUPERIORS, PEERS, AND SUBORDINATES. STAND READY TO LEVERAGE UNIQUE EXPERIENCE AND MAKE IMMEDIATE IMPACT IN KNOWLEDGE TRANSFER BY TRANSLATING COMPLEX LOGISTICAL DETAILS INTO SIMPLE UNDERSTANDABLE CONCEPTS THUS EMPOWERING USER AUDIENCES. Transf

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Logistics Coordination Personnel Administration Operational Focus Property Accountability Subject Matter Expertise Problem Solving Supply Chain Management Customer Service Process Improvement 2012 – Present

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Operations / Logistics Coordinator

United Company, Kuwait

Logistics Coordination ... Process and issue requests while accounting for numerous identification badges, vehicle registrations, escorted access requests to multiple logistical sites of the U.S. Army Area Support Group-Kuwait (ASG-KU).

Customer Service ... Conduct daily customer service meetings, attend conference calls, and perform office administration, to include document verification and input of sensitive information records for equipment needed to maintain ASG-KU installation access requirements.

Document Control ... Prepare and submit daily, weekly, monthly, and annual reports involving site access issues, employees lost badge statements, equipment, supplies, personnel access records, and vehicle registration records as directed by the Pass and Identification Administration Supervisor/Manager and Contracting Officer.

Subject Matter Expertise ... Provide guidance and technical assistance to all subordinate employees. Provide procedural assistance and instruction to all personnel seeking information about access to ASG-KU.

Property Accountability ... Maintained accountability for all equipment, classified/sensitive items, and vehicle movement to and from all ASG-KU logistical sites.

Operations / Logistics Coordinator

Kellogg, Brown, and Root (KBR), Federal Deployment Center, Kuwait City, Kuwait (LC IV) 1/2012 – 6/2012 Developed logistical plans and policies to provide support in areas of supply, transportation, maintenance, and services.

Logistics Coordination/Customer Service ... Researched, recommended, and coordinated support structure to perform logistical functions and coordinated interfacing between the same, to include, transportation, maintenance, and warehousing to ensure efficient, timely, and cost effective customer support. Coordinated with customer to ensure desired logistics objectives, priorities, and schedules were met and subsequently communicated to management.

Cross-Disciplinary Leadership/Process Improvement ... Analyzed work processes and coordinated with environmental safety and other shared service functions ensuring logistical functions remained synchronized across all functional areas.

Problem Solving ... Identified and analyzed multiple logistical issues, cited possible solutions, and made recommendations for resolution to higher management. Received Letters of Appreciation and corporate coins

(medallions) from both upper level KBR management and the Department of State (DOS) in recognition of achievements. Operations Coordinator

Kellogg, Brown, and Root (KBR), Headquarters, Kuwait City, Kuwait 11/2011 – 1/2012 Reviewed and processed all employee personnel transaction forms.

+ Kummaravil House, Penukkar P.O. Chengannur

Kerala - INDIA

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+ +965-******** / 6683-5948/ 9886·9557(Kuwait

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Operational Focus ... Submitted reports of properties, clients, and vendors. Provided daily office administrative support, to include typing correspondence, distributing mail, rendering serious incident/accident reports, and coordinating all travel arrangements.

Personnel Administration ... Maintained employee files and records, to include tracking sick/vacation time and submitting timesheets to payroll. Communicated with Human Resources (HR) and Payroll regarding the transition of new hires and other personnel issues.

Logistics Coordinator

Kellogg, Brown, and Root (KBR), Federal Deployment Center, Kuwait City, Kuwait (LC III) 2008 – 2011 Managed logistics and supply chain operations supporting DOS missions in Iraq, Kuwait, and Afghanistan.

Logistics Coordinator ... Coordinated just in time (JIT) resource delivery from Kuwait for key DOS construction projects. Provided flight support for Congressional Delegations (CODEL), Joint Chiefs of Staff (JCS) and FBI charters. Coordinated reception, staging, onward movement, and integration (RSO&I) and airfield arrival/ departure operations for over 2K customers monthly transiting to and from Iraq and Afghanistan. Executed daily operations in support of DOS, Chief of Mission-U.S. Embassy Iraq and subordinate operations, to include U.S. Army Criminal Investigations Division (CID), FBI, special agents, and others.

Supply Chain Management ... Supervised intermodal logistics/supply chain operations for DOS General Services Office. Operated material distribution warehouse supporting USMI DOS sites across Iraq. Administered freight forwarding operations with U.S. Embassy-Kuwait GSO. Managed flight operations with U.S. Air Force to/from Iraq and Jordan. Coordinated with FBI Rapid Deployment Logistics Unit with resource movement to/from Iraq/Afghanistan. Coordinated final disposition of U.S. Government property after military draw down from Iraq.

Operational Focus ... Provided oversight of physical security operations at warehouse. Interacted with key Kuwaiti governmental ministries involving issues with immigration & customs. Managed processes for subcontract origination, development, and execution. Received Letters of Appreciation and corporate coins from upper level KBR management, Department of State (DOS), and the FBI in recognition of achievements. Administrative Assistant

Kellogg, Brown, and Root (KBR), Federal Deployment Center, Kuwait City, Kuwait 2007 – 2008 Performed daily administrative office tasks.

Logistics Coordinator ... Executed daily operations in support of DOS, Chief of Mission-U.S. Embassy Iraq and subordinate operations, to include U.S. Army Criminal Investigations Division (CID), FBI, and others.

Operational Focus/Customer Service ... Collected information from customer to include travel orders and copy of passport. Coordinated travel arrangements to include creating manifest for official flights, obtaining security clearance for DOS executives and operational staff, and arranging for ground transportation and overnight billeting as required. Received numerous written accolades from clients and supervisor. Billeting (Lodging) Coordinator

Kellogg, Brown, and Root (KBR), Federal Deployment Center, Kuwait City, Kuwait 2003 – 2006 Provided temporary living quarters for client and other civilian contractors.

Logistics Coordinator/Customer Service ... Coordinated activities overseeing maintenance, safety, and cleanliness standards. Maintained accountability for vacancy/occupancy rates. Supervised, escorted, and directed subcontractor employees on lodging arrangements. Worked customer service desk providing friendly and professional service.

Property Accountability ... Ensured proper inventory of supplies for living quarters and cleaning materials were accounted for and maintained. Coordinated with Operations to ensure service orders for living quarters were completed in a timely manner. Received Letter of Appreciation and corporate coin from upper level KBR management. System

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Over 20 years experience working with Microsoft Office and conducting internet research. Educat

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Bachelor of Science, Computer Applications, Course Completed.

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