RESUME

EDUCATION

POLITEKNIK SEBERANG PRAI, PENANG (2015-2018)

Diploma in Information Technology (Networking)

CGPA : 2.62

KOLEJ KOMUNITI ARAU, PERLIS (2013-2014)

Certificate In Computer System And Support

CGPA : 3.63

MALAYSIAN CERTIFICATE OF EDUCATION

3A’s in Literature Tamil, Moral Education, Tamil Language 2B’s in Science, Information Communication and Technology ATTENDED NATIONAL SERVICE TRAINING PROGRAMME AT KEM PLKN BUKIT BESAR KULIM (siri 9/ 2012)

Awarded as best spirituality

EXPERIENCES

Industrial training at SRJKT KALAIVAANI,KEDAH

Did industrial training during the last semester of community collage Upgrade network at the school computer lab (7/7/2014 – 26/10/2014 MUKAMBIKAI D/O LOGANATHAN

,

D1713, Palm Spring Damansara No.!,Jln PJU 3/29,Kota Damansara, 47810 Petaling Jaya Selanagor

H/P No: 011 - 11925918

Email: adfy40@r.postjobfree.com

I/C No: 940***-**-****

SALES GIRL/ MAINTENANCE AT JEJ COMPUTER CENTRE, ALOR SETAR (11/2014 - 5/2015) Worked at JEJ computer centre as sales girl and maintenance Repaired the computer hardware and software

Promoted and sell the personal computers, laptops, computer hardware, software and computer accessories

INDUSTRIAL TRAINING AT TRANSFORM INFORMATION (TECH MAN) (2/7/2018 -16/11/2018) Worked as computer Technician in Tech man

Repaired & install the hardware & software’s

Service & maintenance the computers

CUSTOMER SERVICE EXECUTIVE AT WELLNUSS MALAYSIA ILLUSION BIZ (5/12/2018 – 5/3/2019) Worked as Customer Service Executive at Illusion Biz Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Accomplishes sales and organization mission by completing related results as needed. IPTV OFFICER AT ASTRO (15/07/2019

Attending to subscriber’s inquiries and complains and to response in a timely manner via telephone and correspondence helpdesk.

Ensure coordinated correspondences helpdesk and responses with Sales team and Activation team in a timely manner to achieve KPI.

Coordinating the circular churn prevention alternatives with Sales Operations by performed day to day outbound activities.

Handling Validation of Customer Authentication process by performed internal and external check with various channel to performed one stop validation with customer. Performed sales submission validation and leads processing across sales channel according to region via direct sales, telemarketing effort and retailer submission. Performed upfront scheduling Task for installation on new customer acquisitions by schedule the time with customer during outbound call

Performed activation of account and order promoting in a timely manner via submission into Customer relationship management system (CRM)

Reports & Other Key Task

Highlighting any suspicious case from submission to prevent fraud whether internal or external that may impact business risk.

Participating in salvage activity for submission to boast up customer acquisition across Astro. Performed others customer acquisition campaigns such as connected box, On demand channel and educating customer on self-service channel.

To perform compilation and basic reporting on daily productivity, scheduling performance and summary of reports

EXTRA-CURRICULAR ACTIVITIES

POLITEKNIK SEBERANG PRAI, PENANG (2017)

Participated in CSR RERO ROBOTIC under robotic and information and communication technology Department

Participated in leadership camp “My Junior –The Champ “ 2016 & 2017 under Kolattam club

(2016&2017)

Participated as secretarial experts in SPM Education and carrier seminar and career seminar at AIMST University

Participated in Athiradi Polytech Indian Dance Comptition on 26 & 27 February 2016 at Politeknik Mersing, Johor.

KOLEJ KOMUNITI ARAU,PERLIS (2013)

Participated in (Indoor sports carnival, Futsal competition

(Runner-up women's team) at D’Futsal Centre, Kangar Participated in introduction of civil defense, the scope of the first aid principle,CPR and Fire prevention method.

SMK BATU LIMA, KEDAH (2010 – 2011)

Exellent credentials in extracurricular activities, this includes: Parcipated inTamil language drama competition, Tamil language debate competition, Red Crescent Society

Elected as school prefect

SKILLS AND STRENGTHS

Language : Proficient user of verbal and written English Language, Tamil Language and Malay Language.

Interest : Dancing, drawing and arts, listening to music Excellent in Microsoft office programs, Photoshop and photo editing, IT troubleshooting

Able to work in team and under pressure

REFERENCE

Mr. Rajive Raj Pusparaju

English Language Lecturer

Jpa Department Mobile No: 012-*******

Puan .Norasmah bt Hamzah

Final year project supervisor

JTMK Department Mobile No: 019-*******

Contact this candidate