Customer Relation Executive / Human Resource Coordinator
Resume:
JUDITH AKYAA ASIEDU
SENIOR CUSTOMER RELATIONS EXECUTIVE
PROFILE
An energetic, ambitious and dedicated individual who has developed a mature and responsible approach to any task undertaken. A social sciences graduate who possesses fifteen years of experience in handling customers now seeks for an employment within your reputable organisation. A challenging role that will help me exhibit the skills and abilities acquired over the years. Having the ability to put smiles on customers’ faces through effective and professional service delivery has been my hallmark. Ability to work under pressure with a track record of meeting timelines and exceeding expectation. Organising people and systems in order to achieve objectives has always been my priority.
CONTACT
PHONE:
EMAIL:
***********@*****.***
HOBBIES
Researching beyond my field of work
Watching movies
Site seeing l Touring
SKILLS
Computing – Word Processing
Written and Verbal communication skills
Good and Active Listener
Persuasive Speaking skills
Adaptability, Empathy and Patience
REFREES
Ms Sharon Naa Ayi-bonte
District Manager
Electricity Company of Ghana
Tema South District
Tel # 233-***-***-***
Lawyer Michael Adumattah
General Secretary
Public Utility Workers Union
Ghana-Accra
Tel # 233-***-***-***
EDUCATION
MA HUMAN RESOURCE DEVELOPMENT • 2012 • UNIVERSITY OF CAPE COAST (UCC) - GHANA
RELEVANT COURSES;
HRD Practice and Needs Assessment
Organisation Development
Strategic Leadership
Teaching/Learning Processes
Positioning the HRD Programme
Advanced Research Methods
Statistics and Computing
Financial Statement Analysis
POST GRADUATE CERTIFICATE IN LABOUR POLICY • 2009 • UNIVERSITY OF CAPE COAST - GHANA
RELEVANT COURSES;
Labour Legislation
Labour Economics
Labour relations and sociology of work
Gender and Labour policy formation
Social Research in policy formulation
Workers’ Participation in Decision making in Electricity Company of Ghana (Project Work)
DIPLOMA IN LABOUR STUDIES • 2007 • UNIVERSITY OF CAPE COAST
RELEVANT COURSES;
Human Resource Development
Policy and Strategic Planning
Employment, Labour Market situation and Working Conditions
Labour Legislation and International Labour Standards
Theories of Labour and work Organisations
Language and Communicative Skills
Gender and Labour Relations
The Participation of Women in Public Utility Workers Union (PUWU) Activities – A case study of ECG (Project work)
ADVANCE LEVEL • 1998 • WAEC CERTIFICATE, TEMA
ORDINARY LEVEL • 1994 • GHANA NATIONAL COLLEGE, CAPE COAST
WORK EXPERIENCE
ELECTRICITY COMPANT OF GHANA * DISTRICT COMMERCIAL OFFICER (DCO) • 2017-2019
Acted as the District Commercial Officer in the absence of the substantive officer.
Responsibilities;
Scheduling officers to pick readings on credit meters and investigate on faulty meters
Printing of Bills/Invoices on credit meters for distribution
Ensuring that all outstanding arrears on previous meters are paid on time
Ensuring that adjustments are made on wrong bills/invoices
Supervising the work of the Customer Relations Executives and Validation officers as well as Field inspectors
ELECTRICITY COMPANY OF GHANA * SENIOR CUSTOMER RELALATON EXECUTIVE (CRE) • 2010 - 2019
Over ten years’ experience as Customer Relation Assistant with strong background in Human Resource and Labour Policy, excellent interpersonal skills and ability to communicate effectively. Performing the duties of a Senior Customer Relation Executive and Supervising Customer Relations Assistance {CRA}.
Additional responsibility:
Training new employed CRAs
ELECTRICITY COMPANY OF GHANA * CUSTOMER RELATION ASSISTANT • 2003 - 2010
Key Responsibilities:
Educating customers on how to acquire meters
Educating customers on energy conservation
Explaining, analyzing and reconciling bills/invoices with customers
Receiving and resolving customers’ complaints within 24 hours
Registering service applications for meters
Preparing monthly reports for assessment
Westgate Hotel * Front Desk Executive * 2000-2003
Responsibilities;
Booking Reservations for customers
Checking Customers in and out of the Hotel
Receiving phone calls and transferring to the appropriate offices and rooms
Preparing Bills / Invoices
Receiving payment
Selling other products of the Hotel to Customers
Contact this candidate