JUDITH AKYAA ASIEDU

SENIOR CUSTOMER RELATIONS EXECUTIVE

PROFILE

An energetic, ambitious and dedicated individual who has developed a mature and responsible approach to any task undertaken. A social sciences graduate who possesses fifteen years of experience in handling customers now seeks for an employment within your reputable organisation. A challenging role that will help me exhibit the skills and abilities acquired over the years. Having the ability to put smiles on customers’ faces through effective and professional service delivery has been my hallmark. Ability to work under pressure with a track record of meeting timelines and exceeding expectation. Organising people and systems in order to achieve objectives has always been my priority.

CONTACT

PHONE:

974-***-*****

EMAIL:

adfy3s@r.postjobfree.com

HOBBIES

Researching beyond my field of work

Watching movies

Site seeing l Touring

SKILLS

Computing – Word Processing

Written and Verbal communication skills

Good and Active Listener

Persuasive Speaking skills

Adaptability, Empathy and Patience

REFREES

Ms Sharon Naa Ayi-bonte

District Manager

Electricity Company of Ghana

Tema South District

Tel # 233-***-***-***

Lawyer Michael Adumattah

General Secretary

Public Utility Workers Union

Ghana-Accra

Tel # 233-***-***-***

EDUCATION

MA HUMAN RESOURCE DEVELOPMENT • 2012 • UNIVERSITY OF CAPE COAST (UCC) - GHANA

RELEVANT COURSES;

HRD Practice and Needs Assessment

Organisation Development

Strategic Leadership

Teaching/Learning Processes

Positioning the HRD Programme

Advanced Research Methods

Statistics and Computing

Financial Statement Analysis

POST GRADUATE CERTIFICATE IN LABOUR POLICY • 2009 • UNIVERSITY OF CAPE COAST - GHANA

RELEVANT COURSES;

Labour Legislation

Labour Economics

Labour relations and sociology of work

Gender and Labour policy formation

Social Research in policy formulation

Workers’ Participation in Decision making in Electricity Company of Ghana (Project Work)

DIPLOMA IN LABOUR STUDIES • 2007 • UNIVERSITY OF CAPE COAST

RELEVANT COURSES;

Human Resource Development

Policy and Strategic Planning

Employment, Labour Market situation and Working Conditions

Labour Legislation and International Labour Standards

Theories of Labour and work Organisations

Language and Communicative Skills

Gender and Labour Relations

The Participation of Women in Public Utility Workers Union (PUWU) Activities – A case study of ECG (Project work)

ADVANCE LEVEL • 1998 • WAEC CERTIFICATE, TEMA

ORDINARY LEVEL • 1994 • GHANA NATIONAL COLLEGE, CAPE COAST

WORK EXPERIENCE

ELECTRICITY COMPANT OF GHANA * DISTRICT COMMERCIAL OFFICER (DCO) • 2017-2019

Acted as the District Commercial Officer in the absence of the substantive officer.

Responsibilities;

Scheduling officers to pick readings on credit meters and investigate on faulty meters

Printing of Bills/Invoices on credit meters for distribution

Ensuring that all outstanding arrears on previous meters are paid on time

Ensuring that adjustments are made on wrong bills/invoices

Supervising the work of the Customer Relations Executives and Validation officers as well as Field inspectors

ELECTRICITY COMPANY OF GHANA * SENIOR CUSTOMER RELALATON EXECUTIVE (CRE) • 2010 - 2019

Over ten years’ experience as Customer Relation Assistant with strong background in Human Resource and Labour Policy, excellent interpersonal skills and ability to communicate effectively. Performing the duties of a Senior Customer Relation Executive and Supervising Customer Relations Assistance {CRA}.

Additional responsibility:

Training new employed CRAs

ELECTRICITY COMPANY OF GHANA * CUSTOMER RELATION ASSISTANT • 2003 - 2010

Key Responsibilities:

Educating customers on how to acquire meters

Educating customers on energy conservation

Explaining, analyzing and reconciling bills/invoices with customers

Receiving and resolving customers’ complaints within 24 hours

Registering service applications for meters

Preparing monthly reports for assessment

Westgate Hotel * Front Desk Executive * 2000-2003

Responsibilities;

Booking Reservations for customers

Checking Customers in and out of the Hotel

Receiving phone calls and transferring to the appropriate offices and rooms

Preparing Bills / Invoices

Receiving payment

Selling other products of the Hotel to Customers

Contact this candidate