QUALIFICATIONS PROFILE
Accomplished, motivated professional with an extensive background in Management and Customer Service. Ability to multitask by working multiple projects simultaneously while working under pressure in fast-paced environments. Dynamic and creative in product and promotional marketing, public relations, and communication management. Excels at interacting across broad diversities including senior management, staff, clients, and external contractors. Highly versatile; quickly masters new roles, responsibilities, technologies, and environments.
Additional areas of expertise include
Sales ● Marketing ● Management ● Negotiation ● Product Development
● Time Management ● Presentations ● Relationship Building ● Training
Customer Satisfaction ● Problem Solving ● Leadership● Financial Management
PROFESSIONAL EXPERIENCE
Houston Pizza Venture, LP, Houston, TX ● April 2018 - present
Food & Beverage Industry
Payroll Administrator
Payroll administrator for Papa Johns, Firehouse Subs, Genghis Grill, First Watch and Sure Fire Tacos ~ over 1,000+ employees
Maintain company database and filings – restored organization to personnel, financial and operational records to accelerate data input, processing and retrieval times
Work closely and effectively with District Operators and Vice Presidents to keep him/her well informed of all store operational data
Responsible for data entry including hours, pay rates, bonuses and deductions
Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner
Administer all new employee paperwork, benefits and direct deposit
Provide general HR and Accounting administrative support
Flexible to undertake any non-routine requests
Receptionist
Completed a broad variety of administrative tasks for Senior Level Management
Answered multi – line telephone in a courteous and timely manner
Coordinated and fulfilled all uniform requests for employees
Created and maintained internal employee directory
Served as the liaison between departments and all outside vendors
Consistently praised on timeliness and organization skills by peers and outside clients
Papa John’s (HPV Staff LLC) ● 2011-2018
Restaurant Management
General Manager
Designated tasks to associates, staffed projects, and tracked operational progress
Planned and executed promotional and marketing events producing 5X target number of qualified leads
Increased credibility and customer awareness by developing marketing collateral, public relations campaigns, articles and newsletters
Implemented partner training program
Managed internal audits and
Compiled and prepare building operations budget, bill coding, and general building related financial work
Attended to a range of different customers of all different ages, ethnicities and language preferences
Nominated by GM to represent Texas in the “Pizza Games’; awarded most efficient and best quality pizza creator
Achieved status as one of the top 10 store sales performers in the region
EDUCATION
Clear Lake High School, Clear Lake, TX
General Studies Diploma - 2005
ACTIVITIES AND HONORS
Student Government Representative
DECA Member – Hotel and Restaurant Management Society
REFERENCES
Available upon request