Sales Executive Customer Service

Saloua Hilal

Mobile : +971******** E-mail : *************@*****.***

Osman Kamal Jamjoum

Makeup Artist From Sept 2017 to May 2019

Built a solid database along with a sustainable services that exceeded customer’s satisfactions.

Created a different Makeup looks for every occasion that uplift every customer.

Plan customer’s journey with me through planning their dates, occasions, type of the event, therefore, innovating a Makeup look that suits their needs.

Being the role model for my colleagues by taking initiative to delight and exceed the budget.

Consistently recognized by customers, my colleagues and management.

Career Progression :

Makeup Artist: Expert on delivering a fine touch of Makeup Applications. Leading Master classes, Events and One to One Consultations.

Superior Customer Service: Throughout a wide experience. I drive facilitate an incredible services to every single customer, inquiring recording, solution finder, Extensions navigating, Quick fix departments solutions.

Effective Communicator: Large social understanding and ability to communicate in several languages, I can speak with all kinds of people across.

Business Administrator: Understanding Retail businesses in Beauty and Fashion in particular. Driving customer satisfactions and leading by example.

Stock Management: Ensure a full awareness of Stocks ordering, receiving, dispatching and strong follow up to replenish on timely manner.

Coaching and team Motivator: Coaching, directing and influencing the team on daily basis.

Strengths

Over 8 years of experience in Retail, Customers Services, Beauty and Fashion Industries.

Business correspondence & reporting skills

Skilled in policies-procedures implementation

Ability to multitask-work independently.

Budgeting/Forecasting and cash flow management.

Fluent in Arabic, French, English

UAE – Driving License

Nationality

:

Moroccan

Profession Expertise

:

Expert in Retailing, Customer Services, Makeup Artist.

My Vision

:

To furnish a high end services with touch of expertise.

:

Profile Summary:

Achievement:

Bachelor of Arts.

Retail extensive training – General.

Courses/Training:

L’oreal & Kerastase – Training at L’oreal Academy.

Marketing & Superior Customer Service. IPI (International Professionalism Institute)

Makeup Application Category Training at Jamjoum.

Selling Skills Training at Alroumi.

Education:

Bachelor on Arts at ‘Allal Al Fassi’ School

Graduated on 2008

Fully understanding of the Arts, Histories and Geographies.

Golabl business understanding from Arts point of view

Yousef Alroumi From Jan 2016 to July 2017

Makeup Artist Cum Sales Executive

-Improve sales performance and profitability.

-Improve stock availability, flow and trend, reduce shrinkage rate.

-Coaching and guide counter, operations and VM teams.

-Took initiatives to establish new innovative ideas that embraced new projects in place.

-Grasps a clean VIP database and ensured they have treated in VIP manner which results positive.

-Well managed the counter budget and over-achieved the metrics.

-Ensuring the target is achieved regularly.

-Serving with passion and dignity as well as feed backing to the management for any lost opportunities.

Entrepreneur

Own Beauty Lounge – Saloua Beauty Salon From Feb 2010 to Dec 2015

Business Analysing

Market search and inspections

Cash Flow Forecasting

Business Plan, Action Plan and Roadmap creator

Database Recruiter

Superior recovery system

Team motivator and influencer

SALOUA HILAL

Activities / Hobbies

Reading

Traveling

Sport

Music

Languages:

Arabic: Mother Tongue

French: Fluent

English: Fluent

Skills:

High level of Customer Service

High level of Delivery System

High level of Service Mind-set

High level of Service Recovery

High level of Hospitality Services

High level of Communication Skills

High level of Team Driver

High level of Motivator and Influencer

Public Relations

Time Management

Effective Team Work

Planning, Organizing, Controlling & Directing the work

Safety & Rescue, First Aid

Microsoft Office: Word, Excel, PowerPoint, Outlook

Computer swift Typing & Internet surfing skills

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