Customer Care Housekeeping
Resume:
Career Objective: -
To work for an organization which will help in value addition and serve as a spring board to move ahead in my career by providing me interesting career opportunities and harness the best of my potential.
Educational Qualification: -
Post-Graduation Diploma in Business Administration (PGDBA) in Customer Relationship Management from Symbiosis Pune in 2016.
B.Sc. in Hospitality & Hotel Administration from Institute of Hotel Management and Catering Technology and Applied Nutrition (IHMCT&AN), Chennai in 2014.
Intermediate School (12th) from CBSE Board New Delhi in 2010.
High School (10th) from CBSE Board New Delhi in 2007.
Computer Skills: -
Operating System: Windows 2000, XP and Windows 7, 8, 8.1 & 10.
Internet
SAP
IDS
MICROS
Work Experience: -
Faculty of Housekeeping Department, Chennais Amirta International Institute of Hotel Management, Hyderabad (September 2019- Till Date)
Job Profile:
Responsible to make students understand about the housekeeping department.
To ensure the syllabus to be done on time.
To provide the information about the housekeeping.
To take regular classes and clear all the doubts on time.
Head of Department, Housekeeping-Mahindra Holidays & Resorts India Limited (MHRIL), Club Mahindra Whispering Pines, Gables, Mashobra, Himachal Pradesh (March 2017- September 2019)
Job Profile:
Responsible for maintaining clean and hygienic condition of the entire property.
Maintain, administrate and supervise entire housekeeping operations of the resort which includes Housekeeping operations, Linen room, Pest control, Horticulture etc.
Provide guests with maximum efficiency of services, comfort and guest satisfaction.
Ensure company standards of uniform and grooming are implanted throughout the department and the entire property according set standards.
Impart training to the departmental staff and evaluate work performance of the staff
Hold regular departmental meetings.
Keep and maintain accurate records according the set standards and procedures.
Implement of the department.
Prepare the departmental annual budget and control the cost as per the budgets.
Ensure the services provided by the contractors are monitored for quality.
Assistant Manager, Housekeeping- Mahindra Holidays & Resorts India Limited (MHRIL), Club Mahindra Kandaghat, Himachal Pradesh (Feb 2016- March 2017)
Job Profile:
Handling with the important issues escalated by the client.
Coordinate with both internal and external entities such as Laundry, Flowerets, Engineering/Projects for specific requirements.
Recruit, induct and train appropriate staff for the housekeeping function.
Assign responsibilities among team members such as shift allocation and section allocation and review their performance periodically Staff meetings and briefings taken periodically.
Formulate a budget for the housekeeping department and ensure it has been followed and review the actual expenses according the budget Contract and outsourced jobs done for housekeeping, the billing have to be checked with guidelines before the payments made authorized by the job holder.
Prepare reports such as usage of linen, kitchenette in order to plan for future.
Conduct spot check periodically to ensure the housekeeping standards
Coordinate with Projects for new and soft renovation. To make guidelines for the projects and see to it in the jobs done by them are more operational friendly.
Club Mahindra Executive Trainee (CMET), Housekeeping- Mahindra Holidays & Resorts India Limited (MHRIL). (July 2014- Feb 2016)
Job Profile:
Supervise the work of housekeeping team to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction.
Produce schedules for housekeeping associates in accordance with staffing productivity requirements.
Accomplish a set of administrative duties such as writing reports, keeping data, in relation with the role function.
Prepare reports such as usage of linen, kitchenette in order to plan for future.
Job profile includes but not limited to above mentioned points.
The Lalit, New Delhi (Industrial Training)
Job Profile:
Deliver housekeeping services of high standard and in accordance with departmental standards and procedures.
Communicate to supervisor any difficulties, guest comments and other relevant information.
Establish and maintain effective employee working relationships.
Attend and participate in daily briefings and other meetings as scheduled.
Attend and participate in training sessions as scheduled.
Take appropriate action to resolve guest complaints.
Food and beverage stock are stored in relation to hotel procedures.
Medical Executive at PORTECK INDIA INFO SERVICES PVT LTD. (July 2010- June 2011)
Customer Care Executive in Vodafone process at AEGIS LTD. (April 2010- July 2010)
Awards and Achievements: -
Employee of the Month Award (Dec. 2015) at MHRIL Club Mahindra, Madikeri.
Awarded for successful completion of CMET Programme at MHRIL Club Mahindra, Madikeri.
Three Pre- Openings & Two Soft Renovations at Mahindra Holidays and Resorts India Ltd.
Extra-Curricular Activities: -
Participated in several Outdoor Caterings in various properties of Chennai.
Active participant in co-curricular activities in school, college & work place.
Personal Profile: -
Date of Birth : 13th Dec. 1991
Marital Status : Married
Nationality : Indian
Father’s Name : Mr. Sharwan Kumar Goyal
Mother’ Name : Mrs. Rajani Goyal
Language Known : English and Hindi
Permanent Address : Flat No. 19-D/ Pocket B-8, Mayur Vihar Phase-3, New Delhi- 110096
Declaration: -
I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Place: New Delhi Kamal Goyal
KAMAL GOYAL
New Delhi, India
**************@*****.***
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