EXECUTIVE ADMINISTRATIVE PROFESSIONAL/HR COORDINATOR
Known for initiative, adaptability, and teamwork. Willing to do what it takes!
Committed to professionalism and confidentiality with 20+ years’ experience providing executive support to management and staff in areas of administration, human resource functions and training. Highly organized, and work well under strict deadlines and in many different environments.
Excellent Written / Verbal Communication
Detail Oriented, Organized and Multi-tasker
Expense, Travel and Invoice Management Expertise
Diligent Customer Service Attitude
Meeting Preparation and Logistics
MS Office Suite
WakeMed, Raleigh, NC
Wakemed Physician Practices – Human Resources Coordinator (02/2017 – Present) Responsible for onboarding new Physicians, PA’s and NP’s in a high volume recruiting environment. Enter new information including pay rates into Peoplefluent tracking system and Lawson HR Information system. Organize and maintain confidential employee records for quality assurance and audits. Submit and review background checks, employment reference checks and utilize the Guardian system to carry out I-9 and E-verify compliance processes. Prepare and coordinate with legal department to send out clinical contracts. Walk candidates through the new hire process, assist with licensing and completing pre-hire documents. Work with risk management and credentialing departments to ensure candidates meet the deadlines for privileges. Manage calendars and candidate reimbursement for interview and travel expenses. Work with accounts payable to process expenses and staff dues. Use Microsoft Excel and Crystal reporting system to export monthly budget and provider reports to Senior VP and finance.
STATE FARM INSURANCE, Raleigh, NC
Agency Specialist/Administrative Coordinator (12/2003 – 08/2016)
Assist Agency Executive in development of up to 100 agency interns at one time. Maintain HR records for >90 employees, including terminations and new hires. Conduct on-boarding training, including I9 and other forms, benefits overview, and computer access. Process and review credit and background checks on internship and team applicants. Compile budget responses and reports, including forecasting of monies and employees.
Created an effective tracking system and track all aspects of intern training, state licensing, contract signings, evaluations, marketing budgets, production, sales, and promotions.
Coach intern agents from initial employment application, through on-boarding, professional development, establishing business plans, and reporting.
Commended by management for flawless recordkeeping and follow-up with interns, internal stakeholders, and business partners.
Rated highly for adapting to rapid and significant increase in number of agency interns.
Facilitate event planning and arrangements for offsite meetings, accommodations, and business dinners.
Highly professional, organized and accountable
Reconcile invoices, and approve expenses and travel for department.
Conduct expense training, skill checks, review competencies and provide feedback for new interns.
Handle complaints and resolve with positive customer service.
Senior Administrative Assistant II – Special Investigative Unit (10/2001 – 12/2003)
Assisted department chair in the tracking of fraudulent claims. Maintained confidential files, reports and litigation records. Managed records for 50+ employees in North Carolina and Virginia. Processed monthly tracking reports for senior management. Tracked expenses and made travel arrangements.
NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC (03/2001-10/2001)
Senior Human Resources Assistant
Supported the Vice Chancellor of Housing and the Housing Department. Responsible for all aspects of hiring employees, student workers, resident advisors, and resident directors. Maintained all human resource records for 90+ employees. Processed reports for budget, time away from work, and payroll.
CAI – HR Assistant Certificate Program
Delaware Technical College, Newark, DE – Business Courses
Word, Excel, PowerPoint, Outlook, Access, Guardian E-Verify, PeopleFluent,
Cactus, Lawson, First Point Background, CAI