RESUME

S. Feroz Sheriff

No.**, *th Block,

***nd Street, Muthamil Nagar,

Kodungaiyur,

Chennai - 600118.

Mobile : 861******* / 909-***-****

Email : adfxyq@r.postjobfree.com

Objective

To take up a challenging position in an esteemed organization that provides me an opportunity to prove my individuality and talent. Current Experience

• Oliva skin and hair clinic

Designation: Assistant Clinic Manager (From: May 2019 to December 2019) Responsibilities; Mentioned below

Design and implement business Strategies to help the clinic meet organizational goals.

Maintaining and monitoring customer satisfaction.

Ensure all the staffs should follow SOP guidelines.

Manage staff by assigning and delegating tasks as needed

Plan and manage the clinic budget and approve payroll.

Explaining the clients about the offers on services and products

Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals. Previous Experience

• Hair and Beyond

Designation: Client Relationship Manager (From: May 2016 to April 2019) Responsibilities; Mentioned below

Explain the customer about the products those who visit directly

Preparing invoice

Handling incoming enquiry calls from the customer about products

Sending day to day sales & service reports to MD

• Kaya Skin Clinic Ltd.,

Designation: Client Coordinator (From: March 2009 to April 2016) Responsibilities; Mentioned below

Handling team members (Beauty therapist)

Explain the customer about the service and products

Doing skin counseling and suggesting the right service and products

Handling petty cash

Sending day to day sales & service reports to area manager

Doing Closure and billing

Handling incoming enquiry calls from the customer about services and products

Maintaining the follow-up service register

Maintaining the Stock in system as well as in register

Booking next appointment for the client and consuming the services

• Buzz works (on behalf of Standard Chartered) From: May 2007- Jan 2009

Designation: Team leader

Responsibilities; Mentioned below

Handling team members (Telecallers)

Clarify customers doubt over phone about the products,

Sending report to the sales manager

• Adecco (on behalf of ICICI Bank) From : May 2006 to March 2007 Designation: Verification Officer

Responsibilities; Mentioned below

Check the application form filled by the customer

To verify the documents submitted by the customer,

Visit customer house directly and do the address verification Computer Skills:

Application : Knowledge in word, excel & Internet

Educational Qualification

BBA Tamilnadu University

Personal Details:

Nationality : Indian.

Martial Status : Married

Date of Birth : 03.04.1986

Languages Known : To Read : English, Hindi & Tamil

: To Speak : English, Hindi & Tamil

: To Write : English & Hindi

Current CTC : 35k P.M

Declaration

I here by declare that the above-mentioned details are true up to my knowledge. I am the responsible person for any discrepancies in the details given above. Your’s faithfully,

(Feroz Sheriff.S)

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