Assistant Manager
Resume:
Ouidad Rachid
Star Management Assistant Manager
client -Relationship -Engineer
Extraordinary salesman at the Bar &
Restaurant
French English Arabic
******.*******@****.**
PROFESSIONAL PROFILE
I have more than 6 years of relevant experience in the hospitality sector "within
the Accord chain "in the catering service as server and assistant
manager.
My ability to listen, communicate and adapt to clients has allowed me to be
recognized in my field as:
The most famous among the customers
The most beloved by the customers
The greatest author of the customers ‘loyalty
Sense of punctuality, responsibility and rigor
Respect and implementation of the Accord standards
Team spirit and vocational sense of relationship
vocational Sense of service and complaint- management
Ability to resolve conflicts
Ability to work under pressure and manage multiple tasks at the same time
Versatile, dynamic and autonomous
AREA OF EXPERTISE
Management as an assistant -Manager
- Manage a team of 6 servers
- Manage the stock of the bar & restaurant for all that is food & Beverage
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- My sense of relationship with the clients is too high _ increasing the turnover of the bar & restaurant
_ Extraordinary salesman of drinks and dishes to
customers.
- Manage the customers’ complaints
- Supervise the different points of sale (Snack- bar, restaurant and swimming pool)
- Establish a distribution of service- responsibilities among the staff daily.
- To act as an intermediary between my superiors
(managers and directors) and
my team for a regular report of activities.
Service as a server and an assistant manager
- Ensure the setting up of (glasses, household, deckchairs, towels etc. ...)
- Welcome customers and respond to their requests
- Ensure the customers’ satisfaction at all times
PROFESSIONAL EXPERIENCES
At the Sofitel Mogador Golf & Spa, Essaouira-
Morocco:
- Assistant Manager (food & Beverage) from 02/2019 up - to -now
- Head waiter
From 08/2015 to 02/2019
- Server
from 07/2013 to 08/2015
PROFESSIONAL COMPETENCES
Technician Diploma in Tourism and Hospitality (2 years of studies)
2012
Certificate Best Ambassador (Sofitel Mogador)
2014
Best Heartiest Certificate. (Sofitel Mogador)
2017
HOBBIES
Sports
Reading
Writing
Travelling
Contact this candidate