Ouidad Rachid

Star Management Assistant Manager

client -Relationship -Engineer

Extraordinary salesman at the Bar &

Restaurant

French English Arabic

+212*********)

adfxxu@r.postjobfree.com

PROFESSIONAL PROFILE

I have more than 6 years of relevant experience in the hospitality sector "within

the Accord chain "in the catering service as server and assistant

manager.

My ability to listen, communicate and adapt to clients has allowed me to be

recognized in my field as:

The most famous among the customers

The most beloved by the customers

The greatest author of the customers ‘loyalty

Sense of punctuality, responsibility and rigor

Respect and implementation of the Accord standards

Team spirit and vocational sense of relationship

vocational Sense of service and complaint- management

Ability to resolve conflicts

Ability to work under pressure and manage multiple tasks at the same time

Versatile, dynamic and autonomous

AREA OF EXPERTISE

Management as an assistant -Manager

- Manage a team of 6 servers

- Manage the stock of the bar & restaurant for all that is food & Beverage

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- My sense of relationship with the clients is too high _ increasing the turnover of the bar & restaurant

_ Extraordinary salesman of drinks and dishes to

customers.

- Manage the customers’ complaints

- Supervise the different points of sale (Snack- bar, restaurant and swimming pool)

- Establish a distribution of service- responsibilities among the staff daily.

- To act as an intermediary between my superiors

(managers and directors) and

my team for a regular report of activities.

Service as a server and an assistant manager

- Ensure the setting up of (glasses, household, deckchairs, towels etc. ...)

- Welcome customers and respond to their requests

- Ensure the customers’ satisfaction at all times

PROFESSIONAL EXPERIENCES

At the Sofitel Mogador Golf & Spa, Essaouira-

Morocco:

- Assistant Manager (food & Beverage) from 02/2019 up - to -now

- Head waiter

From 08/2015 to 02/2019

- Server

from 07/2013 to 08/2015

PROFESSIONAL COMPETENCES

Technician Diploma in Tourism and Hospitality (2 years of studies)

2012

Certificate Best Ambassador (Sofitel Mogador)

2014

Best Heartiest Certificate. (Sofitel Mogador)

2017

HOBBIES

Sports

Reading

Writing

Travelling

Contact this candidate