Service Representative Sales
Resume:
Shyla Anne L. Esteban
#**** ******** **. *** *** Manila
Contact #: 093********/099********
*********@*****.***
Career Objective
To work in a company where I can grow as a person and contribute my skills in the enhancement of the firm.
Summary of Qualification
● Computer literate knowledgeable in Windows Operating System, Windows Application MS OFFICE like MS Word, Excel and PowerPoint and some Program Language.
● Can be easily adapt in computer applications/programs
● Can communicate with different kinds of people.
● Can work under pressure with less supervision
● Highly organized and detail oriented.
● Supportive team worker, committed and responsible.
● Willing to travel
● Can work longer hours
● With good analytical and mathematical skills
● Objective, honest and competent
● Dynamic, hardworking and energetic
Working Experience
1. Peak Outsourcing ( formerly known as PPOC ) – September 2017- Up to present Unit 18-1 18
th
floor Citibank Center
Paseo de Roxas St. Makati City
*Account Handled (Lexitas Legal / Medical Records Retrieval) Q.A
• Evaluate and assess agent for email and call handling
• Update weekly scoring of agent and supervisor
• Do ad hoc task assign in a weekly basis
• Submit Monthly report for overall account Quality Score
*Account Handled (Travelliance Manila)
Q.A
• Evaluate and assess agent for email and call handling
• Update weekly scoring of agent and supervisor
• Do ad hoc task assign in a weekly basis
• Submit Monthly report for overall account Quality Score Hotel and Travel Representative
Handle email request for Hotel reservation and Transportation for Crew
Data entry
Answer inbound and outbound calls
2. SPICRM - January 9, 2016 –September 2017
N. Garcia St. Makati City
Ad hoc Q.A‘s
Evaluate and assess agent for call handling
Submit weekly report for agents development
Provide feedback and conduct one on one coaching
Submit report for action plan that the agent will need On the Job Trainer
Handle new hire training for hands-on application.
Evaluate and assess agents for development
Facilitate Mock Calls
Submit weekly report for agents development
Provide feedback and conduct one on one coaching Technical Service Representative (Call Center Agent)
Set up technician visit
Answer customer concern regarding the account and product
Provide technical Assistance
Process R.A for equipment s
Notate account after every call
3. Backoffice Incorporated
Julio Vargas Pasig City
Customer Service Representative (Call Center Agent) October 6, 2015 –January 7, 2016
Answer incoming call
Answer customer concern regarding the account and product
Provide order status.
Track order
Notate account after every call
4. Sitel
Julio Vargas Pasig City
Customer Service Representative (Call Center Agent) October 09, 2014 –October 01, 2015
Answer incoming call
Answer customer concern regarding the account and product
Notate account after every call
Check and inform customer regarding the status of their account 5. Realiving Design Center
#433 San Fernando St. Binondo Manila
Sales Administrator June 30, 2014 – September 30, 2014
To coordinate all the sales showroom
Handle Customer Complaints
Make Monthly and Weekly Sales report of all the showroom
Make sure that all showroom personnel reached their assigned quota
Monitor our product and price list
Filing of all showroom documents
Monitoring the warehouse of status of each showroom project 6. SmartServe Manpower (Watercare Int’l Sales Inc.) Visayas Ave. Quezon City
Sales Administrator June 30, 2011 – June 27, 2014
Coordinate all the showroom
Handle Customer Complaints
Make Weekly And Monthly Sales Report of all the showroom
Make sure that all showroom personnel reached their assigned quota
Monitor our product and price list
Filing of all showroom documents
7. PSPI (Price Solution Philippines)
Ortigas Pasig City
Telemarketer – December 2007 – May 2, 2008
Promote The bank
Assist the customer thru phone
Handle Customer Inquiries Regarding Credit Cards
Filing of Documents
8. JOyster Marketing Inc.
Ortigas Pasig City
Telemarketer – August 2007 – November 2007
Promote the bank
Assist the customer thru phone
Handle Customer Inquiries Regarding Credit Cards
Filing of Documents
PERSONAL INFORMATION
● Birthday September 02, 1983
● Birthplace San Pedro Laguna
● Age 36
● Religion Roman Catholic
● Status Married
● Gender Female
● Citizenship Filipino
EDUCATIONAL ATTAINMENT
Adamson University
San Marcelino St. Malate Manila
Bachelor of Arts in Political Science
2000-2004 (Undergrad)
Mariano Marcos High School
Pandacan Manila
1996-2000
Sta Ana Elementary School
Sta Ana Manila
1990-1996
CHARACTER REFERENCE
1. Sheryl Joy Gracillia
Pediatrician
Tondo Medical Center
2. Julius Gascon
Company Engineer
Realiving Design Center Inc.
3. Dalia Villamor Cabauatan
Company Auditor
Watercare Int’l Sales Inc.
I, hereby, declare that all information given in my application is to the best of my knowledge and belief, true and correct.
Shyla Anne L. Esteban
Applicant
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