Customer Service/Admin
Resume:
June *, **** / January **, **** / June 19, 2017
Laboratory Room, CCAC Alabang
Personality Development Workshop
October 16, 2017
Laboratory Room, CCAC Alabang
Business Writing Part 1 and 2
October 2, 2017
Training Room 2, CCAC Alabang
EDUCATION
University of the Philippines – Open University
2019-PRESENT
Associate in Arts
Technological University of the Philippines - Manila 2012-2016
Electronic Communications Engineering Technology
Saint Paul Montessori School
2008-2012
RJ
JOSHWEN
SANTOS
OBJECTIVES
Looking for a position where I
could hone and expand my
intellectual capabilities as a
professional
To obtain a position that will
enable me to use my strong
organizational skills,
educational background and
ability to work well with people
To work with highly-trained
professional that can help me
develop as a career person
PERSONAL DATA
Address: 16 JP Rizal St.
Brgy. Poblacion, San Pedro, Laguna
Birthdate: November 30, 1995
Birthplace: San Pedro, Laguna
Civil Status: Single
Religion: Protestant
CONTACT
PHONE:
EMAIL:
*******************@*****.***
**************@*****.***
CHARACTER REFERENCE
CAYCILLE TARRAY
Concepcion Carrier Airconditioning Co.
Executive Assistant
MARY GRACE ALMODOVAR
Concepcion Carrier Airconditioning Co.
Liaison Officer
PROFESSIONAL EXPERIENCE
December 6, 2019 to Present, Order Desk Analyst
Concepcion Midea Inc.
Manage Spare Parts Booking
Process spare parts, FG and HVAC/NHVAC booking
Manage Lazada and Shopee orders
Manage Billing and Invoices
September 9, 2019 to December 6, 2019, Senior Process Expert Concepcion-Carrier Airconditioning Company
Social Media Escalations
VIP Escalations
CRM and C4C (SAP) User
Manage group reports with direct coordination from the management
Organize meetings with Business Partners from regional offices using Microsoft Teams
June 10, 2019 to September 6, 2019, Channel Service Dispatcher Concepcion-Carrier Airconditioning Company
In-charge with dispatching tickets to different channels
Real-time monitoring of tickets
Dispatching tickets within 2 hours
Accurate dispatching of tickets to different channels April 3, 2017 to June 10, 2019, Rapid Response Operations Officer Concepcion-Carrier Airconditioning Company
CAMS Monitoring
Social Media Escalations
VIP Escalations
RRO In-Charge in creating daily escalation reports
RRO In-Charge in monitoring and resolving cases of different BP Performance
CRM and C4C (SAP) User
January 2016 to February 2017, Customer Service Representative King’s Safetynet Inc.
Product Planning
Sales Order Monitoring
Assisting Walk-In Clients
Assisting customer inquiry about Personal Protective Equipment
SEMINARS & TRAININGS
Contact this candidate