GOAL

Looking to further my career in rooms division maximizing the strengths and experience gained from 19 years within hospitality in front office, spa and housekeeping in Canada, United States and UAE.

LEADERSHIP EXPERIENCE

Director of Housekeeping August 2016 to present

Amwaj Rotana Hotel, Dubai UAE

Responsible for the daily operations of the housekeeping and laundry teams for a 5-star property consisting of 301 rooms

Effective management to successfully lead a department of 80 colleagues and contractors

Active leader in all company and hotel activities to promote company values and teambuilding

FF&E and budget preparation and management

Mentored team members with their succession plans for leadership positions such as Executive Housekeeper, assistant director and supervisors

Exceeded Revinate targets and departmental audit scores

PPM and deep cleaning programs were completed at 89.5% annual occupancy

Liaised with Materials department and negotiated annual maintenance contracts to reduce cost and improve quality

Streamlined productivity for cost reduction to maximize profit

Improved ETL by 8%

Maintain a high level of guest service, manage and effectively execute guest recovery situations

Assistant Executive Housekeeping August 2008 to April 2011

One & Only Royal Mirage, Dubai UAE

Responsible for the daily operations of the housekeeping team for a 5-star property consisting of 390 rooms and 150 colleagues

Ensure housekeeping department operates cost effectively in accordance to budget planning

Adhere strictly to standard operating procedures, departmental and facility policies

Conduct probationary and yearly performance reviews for supervisors

Inspect and prepare VIP rooms

Implemented incentive and inspection program

Ensure that all safety rules, health and safety policies, emergency procedures and fire prevention regulations are strictly enforced by the colleagues

Spa Manager October 2006 to May 2008

Fairmont Orchid, Hawaii USA

Responsible for the daily operations of the spa, salon, and fitness center for a 5-star property with 80 colleagues

Ensure all areas operate cost effectively in accordance to budget planning

Establish and maintain professional relationships with vendors

Tour prospective preplanning sites, group meeting planners and spa guests

Work efficiently with hotel public relations and sales/marketing to promote spa

Knowledgeable of competitors’ services, pricing, promotions, product offering, sales techniques and compensation models and colleague benefits

Liaise and coordinate with advertising agencies and media companies to promote spa

Housekeeping Manager July 2005 to October 2006

Fairmont Orchid, Hawaii USA

Daily inspections of guest rooms, public areas and back of the house ensuring standards are maintained

Implemented incentive and inspection program for guest rooms and turndown service

Scheduling and payroll for 120 colleagues

Perform quarterly inventory of supplies and linen

Conduct probationary and yearly performance reviews for colleagues and supervisors

Inspect and prepare VIP rooms

Supporting company and hotel policies and procedures including the promotion and participation of Health & Safety and the Green Committee

Ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues

Assistant Front Office Manager March 2003 to June 2005

Delta Chelsea Hotel, Toronto Canada

Responsible for the daily operations of the front office consisting of 1590 rooms and 50 colleagues

Proficient in room management in Property Management System

Creating guest relations, anticipate guest needs to enhance quality service, manage and effectively execute guest recovery situations

Training Manager for new front desk agents and assistant managers

Conduct colleague probationary and yearly performance reviews, scheduling and payroll

Recruitment, development, recognition and performance management

Emergency response for hotel for such procedures as fire alarms and evacuations to ensure maximum safety for guests and colleagues

Housekeeping Supervisor September 2001 to March 2003

Delta Chelsea Hotel, Toronto Canada

Supervise 20-30 room and public area attendants

Daily inspections of rooms and public area attendants ensuring hotel standards are maintained

Prepare and inspect VIP rooms

Respond to guest feedback regarding room condition

Training and coaching colleagues

EDUCATION/TRAINING/SKILLS

Bachelor of Arts, Psychology major, University of Regina, Canada (1997 – 2000)

Coaching Skills Delta Chelsea, Canada

Quality Service Delta Chelsea, Canada

Respect in the Workplace Fairmont Orchid, USA

Leadership Foundations Fairmont Orchid, USA

Managing People Performance Amwaj Rotana, United Arab Emirates

Interview and Selection Skills Amwaj Rotana, United Arab Emirates

On Job Training Techniques Amwaj Rotana, United Arab Emirates

Rotana Cleanliness Essentials Corporate Office Rotana, United Arab Emirates

Proficient in Opera, GEAC, Spasoft, Bayan, Jana, Word, PowerPoint, Excel, Outlook

LANGUAGES

English (spoken and written, proficiency: excellent)

PERSONAL INFORMATION

Date of Birth 28th April 1974

Gender Female

Nationality Canadian

Marital Status Married

Interests Movies and travelling

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