Lean Six Sigma Greenbelt
Resume:
Teresa A. Anderson
Florissant, MO 63033
314-***-**** (Home)/314-***-**** (Cell)
*************@*****.***
Career Summary
Experienced Application Analyst (S)/Product Specialist with a demonstrated history of working in the agricultural and healthcare industries. Analytical Skills, Problem-solving, Finance, O365 Microsoft Suite, OneDrive, Lean Six Sigma Process Improvement, and Visio. Strong focus on IT O365 Microsoft applications, Office 2016 deployment, and customer service.
Education
Lindenwood University
Ed. D. Instructional Leadership in Higher Education, May 2019
MBA – Master’s Degree in Business Administration, May 2014
BA – Bachelor’s Degree in Business Administration, May 2012
Career History
SSM Healthcare IHT
Application Analyst(S)/Product Specialist IHT May 2019 - Present
Troubleshoots and resolves basic to moderately complex MS O365/Office 2016 applications issues and provides end user support using Service Now, Microsoft Exchange, and Active Directory
Monitors MS O365/Office 2016 applications for issues in connection with maintenance, upgrades, and implementations
Uses knowledge of best practices and how to own area that integrates with others
Assists in performing business operational process design, re-engineering and documentation for new technology
Solves complex problems in MS O365/Office 2016 areas
Takes a new perspective on existing solutions
Exercises judgment based on the analysis of multiple sources of information with MS O365/Office 2016 area
Impacts a range of customers, operational, project, or service activities within own team and other related teams
Works within broad guidelines and policies of the organization
Explains difficult or sensitive information with end-users
Works to build consensus with end-users
Independently, interacts in a meaningful way with customers to help find solutions and provide better adoption and customer service.
Monsanto
Product Specialist Workforce Productivity Platform January 2016 – May 2019
Prepare Launch Plans for Microsoft O365 Products
Prepare Communication Plans for O365 Product
Training Plans for Microsoft O365 Products rollouts, by using Monsanto University (MonU), a tool used to create CBTs (Computer-based Training).
Business analysis of stakeholders' impact of Windows 10 and O365 Mobility use
Monitor and provide timely responses for the Windows 10 Awareness inbox
Communicate and collaborate with employees about product deployments
Analyze and report metrics from the O365 Yammer postings to proactively measure success of each launch initiative.
Create and manage scheduled offerings and record learning in Monsanto University (MonU) corporate learning management system and update the system when needed.
Enter class and event information into Monsanto University (MonU).
Create scheduled learnings and offerings so students may self-enroll into scheduled offerings (i.e. classes), MonU monitors all waitlists, students have the ability to self-adjust training schedules as required according to enrollment data, students may cancel-unenroll-reenroll all scheduled trainings, schedule training in the format of WebEx, Skype for Business, and assist as needed with maintaining the training and meeting room schedules
Excellent communication skills, ability to engage, influence and inspire stakeholders for collaboration and alignment
Knowledge of the Enterprise Production Life Cycle
Experience working on cross functional teams and managing timelines
Ability to analyze and use data to make informed product decision using Power BI (HEART).
Able to negotiate with stakeholders and partners to remove obstacles
Produce user adoption by using data sources to create communications, product dashboard, knowledge-based documentation
Empower business partners/stakeholders’ use of applications
Research processes, applications, systems and data to identify functional requirements
Consult and coordinate using cross-functional relationships to clarify and refine requirements
Follow product roadmaps to organize feature releases and minimize release delays
Work closely with Business Product Owners/Managers and Architecture/Engineer to understand product vision
Work in an Agile development environment
Collect, maintain and disseminate information for stakeholders
Write thorough requirements for each product and future build
Drive effective teamwork, communication, collaboration and commitment across multiple departments
Monitor and update Operational Readiness Trackers (ORT) for Windows 10 and O365 Mobility steps prior to deployment
Training Coordinator – IT Launch & Adoption May 2015 – 2016
Maintain training materials for the productivity and collaboration tools, such as O365 and OneDrive
Coordinate distribution to drive adoption to the productivity workforce
Support Launch Specialists with global product launches
Coordinate the reporting of adoption metrics by using Spotfire Software
Assist in documenting Lean Six Sigma Events to optimize and streamline current processes
Manage and monitor the organizational cost center budget
Manage and monitor O365 Yammer Group account in answering technical and O365 responses
Lean Six Sigma Documentation Specialist – Business Process Improvement September 2010-2015
Document Lean Events that results over $20M cost savings and cost avoidance
Capture all documentation for Lean Events and Applied Lean/Six Sigma Process
Improvement concepts; SIPOC, Project Charter, FMEA
Simplify all processes of a Lean Event by using Lean/Six Sigma Methodologies
Standardize all work during a 5-day Lean Event to achieve optimal success
Involve in the assessment process to utilize the knowledge to generate efficiencies
Post Lean Event Debrief Session
Budget-Monitor Logistic and other services of Lean Events
Present-Monitor Budgets of Lean Events
Set meetings for Pre-Post Work Meetings with Stakeholders
Computer Skills
Microsoft Office Suite 2016 (Word, Excel, PowerPoint, Visio, Access), Microsoft O365, Yammer, Delve, OneNote, Skype, OneDrive, Planner, Slack, Box, Focused Inbox, Microsoft Teams, Microsoft Planner, Delve, Power BI, Sway, SAP, Concur (expense reporting, travel), Monsanto University Administrator, Business Process Management Project Management Tool (BPM PMT).
Skills
Organization, Analytical, Problem-solving, Communication, Monitor Processes, Simplification, Process Improvement, and Decision-making.
Accomplishments
EDX Verified Certificate – Introduction to Cyber Security
Andragogy and Lean Six Sigma in Today’s Business Environment (Published Dissertation)
Above and Beyond Award
Owner of the PIN (Process Improvement Network) Newsletter (PRISM)
Co-Owner of the (Business Process Management, Project Management Tool) BPM PMT Global Backup Administrator
Lean/Six Sigma Greenbelt Certification, August 2015
List of Documented Lean Events:
1.US Organizational Change Lean Event
2.Global Maintain Product Master Lean Event
3.Global Maintain Vendor Master Data Lean Event
4.Talent Acquisition & Compensation Lean Event
5.Product Master Data Lean Event
6.Data Center Operations Global Data Backup Lean Event
7.Global LRP Process Lean Event
8.US ASRU Field Testing Lean Event
9.US Plot Seed Lean Event
10.US Soybean Bulk Order & Delivery Lean Event
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