Sales Customer Service

CURRICULUM

VITAE

THANASEGERIE

(NIRMALA)

NARAN

PERSONAL DETAILS

SURNAME: NARAN

NAME: THANASEGERIE

IDENTITY NO: 670**********

MARITAL STATUS: DIVORCED

CHILDREN: THREE

GENDER: FEMALE

CITIZENSHIP: SOUTH AFRICAN

CELL NO: 078*******

CRIMINAL RECORD: NONE

LANGUAGES ENGLISH & AFRIKAANS

RESIDENTIAL AREA: 24 SELBORNE GREEN, 1 ASHLEY ROAD, SELBORNE, EAST LONDON, 5201

EDUCATION: GRADE 12(MATRIC)

SUBJECTS PASSED

ENGLISH, AFRIKAANS, GEOGRAPHY, HOUSECRAFT, BIOLOGY AND TYPING COMPUTER EXPERIENCE AND COURSES

COMPLETED

AS400 KNOWLEDGE, HOGAN, MS WORD, MS EXCEL, MS POWER POINT, MS OUTLOOK, VIP PAYROLL, PASTEL

REPORT WRITING

CUSTOMER SERVICE

PERSONAL ASSISTANT

JUNIOR MANAGEMENT

HOBBIES

COOKING AND READING

CAREER HISTORY

FIRST NATIONAL BANK (1985-2007)

JOB FUNCTION: DATA CAPTURER, TELLING, LEDGER SUPERVISOR, CALL CENTRE CONSULTANT, CUSTOMER SERVICE REPRESENTATIVE

DUTIES: IDENTIFYING CLIENTS NEEDS AND CONDUCTING SALES OF BANKING PRODUCTS (INTERNAL AND EXTERNAL SALES)

CONTINUOUS EXCELLENT SERVICE AND SUPPORT TO CLIENTS ON GENERAL QUERIES

MEETING SALES TARGETS

COURSES ATTENDED: INVESTMENTS, MANDATES, HOMELOANS, FNB LIFE ASSURANCE, CODE OF BANKING PRACTICE, CREDIT CARDS, LIFESTYLE PROTECTOR, EXCELSIOR 999

ACHIEVEMENTS: PERFORMANCE BONUSES (QUARTELRY AND YEARLY), VOUCHERS, GIFTS, INCENTIVES, GOLD AWARD AS A RESULT OF OUTSTANDING SALES-WON TRIP TO KENYA

REFERENCE: FELICIA CHEQUENTON

CONTACT NO; 073*******

REASON FOR LEAVING- RESIGNED

SAHARAH COMPUTERS (2008-2009) - CLOSED

JOB FUNCTION: ADMIN CLERK

DUTIES: BANK RECONCILIATIONS, DEBTORS AND CREDITORS, FILING, QUERIES, SWITCHBOARD.

PAYMENTS AND BANKING

REASON FOR LEAVING- RESIGNED

PROFILE PERSONNEL RECRUITMENT (2010) - TEMPORARY

POSITION

JOB FUNCTION: RECEPTIONIST

DUTIES: ANSWERING OF SWITCHBOARD, UPDATING CV'S OF NEW RECRUITS ON DATA BASE, WELCOMING/GREETING OF NEW RECRUITS FOR INTERVIEWS AND LIASING W ITH CONSULTANTS CONCERNED

CONTACT NO: 043-*******

REASON FOR LEAVING: PERMANENT POSITION ACQUIRED.

F& I INTERNATIONAL T/A DAKS INTERNATIONAL (2010-2012) - CLOSED

JOB FUNCTION: HR CLERK AND DEBTORS CLERK

DUTIES: VIP PAYROLL (SALARIES AND WAGES), UNICLOX (LABOUR QUERIES, CCMA CASES, NBCRFI), PASTEL ACCOUNTING (CAPTURING OF INVOICES,BALANCING AND SUBMISSION TO AUDITORS)

STAFF RELATED ISSUES-QUERIES AND SOLVING.

REASON FOR LEAVING-COMPANY HEADOFFICE RELOCATED TO JOHANNESBURG. EAST LONDON MANAGEMENT INSTITUTE- ELMI COLLEGE – (2013 – 2020)

JOB FUNCTION: RECEPTIONIST, OFFICE ADMINSTRATOR, EXECUTIVE STUDENT ADVISOR ( SALES AND CUSTOMER SERVICE), JUNIOR MANAGEMENT DUTIES: FRONTLINE - ANSWERING INCOMING CALLS, MAKING APPOINTMENTS, TAKING MESSAGES. CUSTOMER SERVICE- ASSISTING CLIENTS AND MAINTAINING CUSTOMER RELATIONSHIPS IN A FRIENDLY PROFESSIONAL MANNER.

SALES DRIVEN AND TARGET FOCUSSED – TELESALES, INCOMING AND OUTGOING CALLS AND EMAILS. FOLLOWING UP ON LEADS. CONSULTING AND ADVISING CLIENT IN MAKING THE CORRECT CAREER CHOICE.

TEAM SUPERVISION – SUPPORTING AND MENTORING THE TEAM, OVERSEEING THAT SALES AND ALL ACTIVITIES ARE COMPLETED.

EVENTS - SCHOOL,CAREER EXPOS – PLANNING AND ATTENDING OF VISITS FOR MARKETING PURPOSES FOLLOWING UP ON LEADS

REFERENCE: WENDY SLOAN

CONTACT NO: 083*******

REASON FOR LEAVING: RETRENCHED

AVAILABLE TO START IMMEDIATELY

SKILL AND COMPETENCIES

• I HAVE A STRONG ANALYTICAL ABILITY

• COMPATIBLE TO WORK IN A TEAM AND ON MY OWN

• GOOD MANAGEMENT SKILLS

• CAN WORK UNDER PRESSURE

• QUICK LEARNER, THINKER, AND GOOD TEAM LEADER AND TEAMWORKER

• DEDICATED WORKER-ALWAYS WILLING TO GO THE EXTRA MILE

• VERY HELPFUL AND FLEXIBLE, ALWAYS WILLING TO SHARE KNOWLEDGE

• PASSIONATE ABOUT BEING ACCURATE

• PROVIDE EXCELLENT SALES AND CUSTOMER SERVICE SKILLS

• TAKE INTIATIVE TO ASSIST IN PROBLEM SOLVING.

• EFFECTIVE TIME MANAGEMENT

• EXCELLENT COMMUNICATION SKILLS – VERBAL AND WRITTEN

• VALUES - HONESTY, INTREGITY, LOYAL, RESPECT AND OPENESS

• GOOD INTERPERSONAL RELATIONSHIPS

• POSTIVE AND PROFESSIONAL ATTITUDE ALWAYS

MOTIVATION NOTE

TO ATTAIN A SUITABLE POSITION IN YOUR ORGANIZATION THAT WOULD ALLOW ME TO PROJECT MY ACQUIRED SKILLS AND WORK EXPERIENCE IN A PROFESSIONAL AND PROFICIENT MANNER THAT SEEKS TO BENEFIT MY CLIENTS, EMPLOYER AND MYSELF. I AM A DEDICATED AND CONSCIENTIOUS WORKER. I AM A KEEN, FAST LEARNER AND WELCOME ANY CHALLENGES THAT PROVIDE PERSONAL GROWTH.

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