PROFILE STATEMENT
I am highly creative, multi-talented with innovative experience and skilled at relationship building with clients and across organizations and teams; exceptional writing and communication skills. Adept at assessing needs, generating optons and implementing solutions to challenging times. Well versed in job roles, assessing needed skills and qualification, and evaluating candidates. I have a progressive experience in employee benefit and compliance, employee hiring and onboarding and performance management process.
I am dependable and an organized team player with the ability to communicate effectively and efficiently, proficient in client relationship management with over 7years of experience. I hold a certification in CRM (Clent Relationship Management), proven ability to work with difficult situations and provide a high level of service focused approach through inbound and outbound calls to colleagues’ and clients.
KEY SKILLS
Hard skill SOFT SKILLS
*Computing Skills [ Micro-Soft word] * Good communication and inter- *Customer service skill personal skills with an ability to
*Good team player effectively work with a team
*Good written and oral communication * Excellent analytical and managerial
*Management Organization skills
*Adaptability * Innivative, social and easily motivated
* Excellent articulation
* Good dress sense
EMPLOYEMENT EXPERIENCE
Performance Communication
Ibafo Ogun State.
2006-2012.
Receptionist/Customer Service Executive
Sim Properties and Homes Ltd
Opic Estate, Lagos State.
20012-2014
Receptionist/Customer Care Executive
Sim Properties and Homes Ltd
Opic Estate, Lagos State.
2014-2018
Senior Business Executive.
Wale Opeji & Co.
(Estate Surveyor & Valuer)
Victoria Island, Lagos State.
2019-Till date
Executive Assistant/Admin executive.
EDUCATION
Adeniran Ogunsanya College of Education Lagos State. 2005-2009
N.C.E in English Education
Baptist High School, Orerokpe, Delta State. 1999-2005
National Examination Council.
Our Lady Of Mercy Pry Sch, Orerokpe, Delta State. 1993-1999
Primary School Certificate
OTHER CERTIFICATION
SCILS Management Centre, Lagos State.
Professional Diploma in Client Relationship Management.
(CRM)
ABOUT ME
I am an objective, dependable and futuristic NCE graduate in ENGLISH EDU, with good management and leadership ability. My career objectives has over time, enhanced my knowledge and capabilities by being a long-term and effective and efficient member of a dynamic organization where corporate
goals and teaching skills target are achieved and exceeded.
OBJECTIVE
To be a dependable and resourceful team player and a self-motivated career person
To be indispensable and enthusiastic in delivering organizational goals
To fill a position in your company where I can apply my skill as a room for further training and development.
PERSONAL VITALS REFEREE
Date of Birth: 11th April, 1987 MANAGER, SOPHISTICATE LTD MARY LAND,
Place of Birth: Delta State MS BOLTON EDITH EFE AKPODOVHAN
State of Origin: Delta State LAGOS STATE.
Local Government: Okpe 080********
BOLTON ENDUEMENT RUVON
22,Adeola Avenue,Karole Estate,College Road, Ogba, Lagos
080********, 081********, 080********
/*********@*****.***. /********@*****.***
Oversee the branding and adverticing of a company’s new or existing products.
Monitoring consumer reactions to marketing campaigns and products.
Publicizing and increasing awareness of a particular brands such as designer labels or department stores.
Managing of sales personnel
Organising training for designers
Manage interface with other units/departments to ensure prompt and appropriate processing of customer requests.
Ensure a high level retention rate of existing clients.
Continually accessing changes in the operational environment.
Market needs, competitors and provide vital information on appropriate responses.
Manage the service delivery process and ensure service quality excellence
Initiating and executing ideas to drive excellent performance with clients
Creating awareness campaign
Sourcing for prospective clients and projects
Development and management of clients properties.
Management of client portfolio
Response to mails
Flight booking
Seminar Organization
Maintaining the condition of the office
Arranging for necessary repairs
Issuing of receipt to customers
Manage and coordinated all sales
Resolve problems and medicate staff disputes.
Recruited, trained and supervise all sales associates.
Identify, qualifying, and securing Business opportunities.
Coordinating business generation activities; developing customized targeted sales strategies.
Building business relationship with current and potential clients.
Understanding clients needs and offering solution and support; answering potential clients questions and follow up questions; responding to clients requests for proposal (RFP)
Creating information to potential at clients meeting, industry exhibits, trade shows and conferences.
Creating and maintaining a list of prospective clients; maintaining a list/data base of clients.
Making multiple outbound calls to potential client; closing sales and working with clients.
Maintain and update company data base
Organize a filing system for important and confidential company documents.
Maintain a company calendar and schedule appointments.
Distributes and store correspondent to the office of the C.E.O (e.g letters, emails, and packaging’s)
Arrange travel and accommodations
Schedule in house and external events
Minutes taking for the CEO
Schedule interviews for applicants.