Customer Care Office
Resume:
RAHIM SHAH
Document Controller / Secretary / Administrator
Mobile No. 009**-**-*******
E-Mail **********@*****.***
Current Location: Dubai, United Arab Emirates
ABRIDGE
Result-oriented, adaptable, self-motivated, and multilingual customer service professional with good multitasking experience. An avid learner and a strong team player, with competitive oral and written communication skills.
OBJECTIVE
Successfully acquire a rank working within a business industry that motivates me to focus on constant developing, strive for global competitiveness and offer career growth. WORK EXPERIENCE
A Document Controller with +8 years of experience in Construction Projects from Al Amar Engineering & Contracting Co, in Dubai and in Al Qabdah Global Building Contracting Co, in Dubai with the following projects:
Marina Residence Tower, The Pulse Mixed Use Project (11 Towers) and currently working with AECOM Middle East in EXPO2020 project Dubai.
January 2019 to 30 August 2020
AECOM Middle East Limited, United Arab Emirates
Document Controller
Project: EXPO2020
Responsible for coordinating and managing all the document control and information flow requirements relating to incoming and outgoing drawings, instructions, requests for information, correspondence, and reports.
Issuing all construction design documents to the relevant contractors and performing quality checks on all incoming documentation.
Prepare and issue formal Transmittals for all outgoing information.
Monitoring incoming queries (RFI’s) and information on ProjectWise to ensure all actions are completed.
Liaise with other departments including Contractor/ sub-contractors in relation to engineering works and submittals.
Monitor due dates for Consultant drawings to be issued, ensuring all information is released on time.
Maintaining project information database and ensuring all incoming and outgoing data is stored according to protocol.
Monitoring ACONEX for any actions and route correspondence / documents to correct team members as appropriate.
Ensure document quality to include completeness, accuracy and compliance with established procedures and protocol.
Assisting team members with the relevant document management procedures
Providing general support to the project and team administration, e.g. maintaining the project calendar, coordinating meeting arrangements, document formatting, and typing
Establish & Maintain Project Document Management System and access control.
Provide ACONEX training to the project team and new joiner.
Performing other responsibilities associated with this position as may be appropriate. January 2018 - December 2018
Al Qabdah Global Building Contracting Co. LLC, UAE Document Controller
Project: The Pulse Mixed Use Project (B+ G+ 11 Typ. + R) 11 Towers
Control all aspects of project documentation, utilizing various control methods/systems.
Preparing all engineering and technical documentation and issuing to consultant for their review and approval via ACONEX.
PERSONAL DETAILS
Birthday: April 1995
Nationality: Pakistani
Civil Status: Married
Religion: Muslim
Visa Status: Employment
Current Residence: Dubai, UAE
Languages: English,
Urdu, Arabic
& Hindi
TRAININGS
o Document Controller & Record
Controller
o EDMS
o ACONEX
o Dome Connect
o Auto Desk Vault
o Microsoft Office
o Auto CAD, (2D & 3D)
o IT Skills.
o Networking
o Photoshop, Illustrator, Premier
PERSONAL ABILITIES
Strong inter-personal and
communication skills
Ability to easily understand new
concepts with minimum refractory
time
High adaptability
Perseverance and Integrity to
work
Fluent in English, Urdu & Hindi
Computer Literacy and Program
proficient
ACONEX Master
Microsoft Application Proficient
Knowledge of administrative
clerical and customer service
principles and practices
Experience of working from home
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Handling both Design and Supplier documents.
Receive and archive all electronic information and hard copies as required.
Collect and/or track other data as required by the project team.
Process and record accurately all technical documentation in accordance with agreed procedures and ensure agreed
procedures satisfy project, client and regulatory requirements.
Distribute copies of the latest approved documents and drawings internally and externally. (Project team and suppliers).
Register incoming and outgoing documents
Preparing weekly and monthly workflow report.
Undertake other tasks as required by the Project Manager or Project Director. March 2014 – December 2017
Al Amar Engineering & Contracting Co, UAE
Document Controller cum Secretary
Project: Marina Residence Tower
Producing and distributing correspondence, memos, letter, faxes and forms.
Generating the various documents control reports as required.
Maintaining the documents and drawings in the Documents Control office under safe custody without any damage
Input documents data into the standard register ensuring that the information is accurate and up to date.
Maintaining the files and control logs as required by the project.
Coordinating all activities related to the Documents Control procedure, including technical documents, drawings, and
commercial correspondence
Assisting departments with queries on documentation requirements & submissions.
Making sure that controlled copies of latest approved documents and drawings are given to appropriate staff,
subcontractor and suppliers as applicable.
Recommending stock requirements of various stationary required for the project Office.
Coordinate with head office for basic administrative and maintenance requirements for site office.
Performing other related duties as required and assigned. April 2011 – January 2013
Customer Service Attendant cum IT
Advance Internet Café Swabi, Pakistan
Assisting customer when they have trouble or question using computer software such as Microsoft office, adobe software and all software that are being used in the Net Café.
Providing services such as printing, downloading and all other operation provide by Net café.
Time customers of the number of minutes or hours they will use the computer or internet.
Installing Operation Windows and programs to computer units.
Troubleshooting different kind of computer programs and hardware and software.
Preparing daily customer report.
Doing web search as instructed by manager.
Providing excellent customer care.
EDUCATION & QUALIFICATIONS
1. Bachelor’s degree (Undergraduate)
Subject: Arts/ Humanities
Institute: University of Swabi – Pakistan.
2. Higher Secondary School Certificate – June, 2013 Subject: Arts/ Humanities
Institute: Post Graduate College and University Gohati, Swabi, Pakistan 3. MCSE (Microsoft Certified System Engineer) Course – CERTIFICATE HARIS Institute IT Peshawar, Pakistan
Pakistan Jun – August 2012
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