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Customer Care Office

Location:
Paris, Ile-de-France, France
Posted:
September 09, 2020

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Resume:

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RAHIM SHAH

Document Controller / Secretary / Administrator

Mobile No. 009**-**-*******

E-Mail adfxqe@r.postjobfree.com

Current Location: Dubai, United Arab Emirates

ABRIDGE

Result-oriented, adaptable, self-motivated, and multilingual customer service professional with good multitasking experience. An avid learner and a strong team player, with competitive oral and written communication skills.

OBJECTIVE

Successfully acquire a rank working within a business industry that motivates me to focus on constant developing, strive for global competitiveness and offer career growth. WORK EXPERIENCE

A Document Controller with +8 years of experience in Construction Projects from Al Amar Engineering & Contracting Co, in Dubai and in Al Qabdah Global Building Contracting Co, in Dubai with the following projects:

Marina Residence Tower, The Pulse Mixed Use Project (11 Towers) and currently working with AECOM Middle East in EXPO2020 project Dubai.

January 2019 to 30 August 2020

AECOM Middle East Limited, United Arab Emirates

Document Controller

Project: EXPO2020

Responsible for coordinating and managing all the document control and information flow requirements relating to incoming and outgoing drawings, instructions, requests for information, correspondence, and reports.

Issuing all construction design documents to the relevant contractors and performing quality checks on all incoming documentation.

Prepare and issue formal Transmittals for all outgoing information.

Monitoring incoming queries (RFI’s) and information on ProjectWise to ensure all actions are completed.

Liaise with other departments including Contractor/ sub-contractors in relation to engineering works and submittals.

Monitor due dates for Consultant drawings to be issued, ensuring all information is released on time.

Maintaining project information database and ensuring all incoming and outgoing data is stored according to protocol.

Monitoring ACONEX for any actions and route correspondence / documents to correct team members as appropriate.

Ensure document quality to include completeness, accuracy and compliance with established procedures and protocol.

Assisting team members with the relevant document management procedures

Providing general support to the project and team administration, e.g. maintaining the project calendar, coordinating meeting arrangements, document formatting, and typing

Establish & Maintain Project Document Management System and access control.

Provide ACONEX training to the project team and new joiner.

Performing other responsibilities associated with this position as may be appropriate. January 2018 - December 2018

Al Qabdah Global Building Contracting Co. LLC, UAE Document Controller

Project: The Pulse Mixed Use Project (B+ G+ 11 Typ. + R) 11 Towers

Control all aspects of project documentation, utilizing various control methods/systems.

Preparing all engineering and technical documentation and issuing to consultant for their review and approval via ACONEX.

PERSONAL DETAILS

Birthday: April 1995

Nationality: Pakistani

Civil Status: Married

Religion: Muslim

Visa Status: Employment

Current Residence: Dubai, UAE

Languages: English,

Urdu, Arabic

& Hindi

TRAININGS

o Document Controller & Record

Controller

o EDMS

o ACONEX

o Dome Connect

o Auto Desk Vault

o Microsoft Office

o Auto CAD, (2D & 3D)

o IT Skills.

o Networking

o Photoshop, Illustrator, Premier

PERSONAL ABILITIES

Strong inter-personal and

communication skills

Ability to easily understand new

concepts with minimum refractory

time

High adaptability

Perseverance and Integrity to

work

Fluent in English, Urdu & Hindi

Computer Literacy and Program

proficient

ACONEX Master

Microsoft Application Proficient

Knowledge of administrative

clerical and customer service

principles and practices

Experience of working from home

Page 2 of 2

Handling both Design and Supplier documents.

Receive and archive all electronic information and hard copies as required.

Collect and/or track other data as required by the project team.

Process and record accurately all technical documentation in accordance with agreed procedures and ensure agreed

procedures satisfy project, client and regulatory requirements.

Distribute copies of the latest approved documents and drawings internally and externally. (Project team and suppliers).

Register incoming and outgoing documents

Preparing weekly and monthly workflow report.

Undertake other tasks as required by the Project Manager or Project Director. March 2014 – December 2017

Al Amar Engineering & Contracting Co, UAE

Document Controller cum Secretary

Project: Marina Residence Tower

Producing and distributing correspondence, memos, letter, faxes and forms.

Generating the various documents control reports as required.

Maintaining the documents and drawings in the Documents Control office under safe custody without any damage

Input documents data into the standard register ensuring that the information is accurate and up to date.

Maintaining the files and control logs as required by the project.

Coordinating all activities related to the Documents Control procedure, including technical documents, drawings, and

commercial correspondence

Assisting departments with queries on documentation requirements & submissions.

Making sure that controlled copies of latest approved documents and drawings are given to appropriate staff,

subcontractor and suppliers as applicable.

Recommending stock requirements of various stationary required for the project Office.

Coordinate with head office for basic administrative and maintenance requirements for site office.

Performing other related duties as required and assigned. April 2011 – January 2013

Customer Service Attendant cum IT

Advance Internet Café Swabi, Pakistan

Assisting customer when they have trouble or question using computer software such as Microsoft office, adobe software and all software that are being used in the Net Café.

Providing services such as printing, downloading and all other operation provide by Net café.

Time customers of the number of minutes or hours they will use the computer or internet.

Installing Operation Windows and programs to computer units.

Troubleshooting different kind of computer programs and hardware and software.

Preparing daily customer report.

Doing web search as instructed by manager.

Providing excellent customer care.

EDUCATION & QUALIFICATIONS

1. Bachelor’s degree (Undergraduate)

Subject: Arts/ Humanities

Institute: University of Swabi – Pakistan.

2. Higher Secondary School Certificate – June, 2013 Subject: Arts/ Humanities

Institute: Post Graduate College and University Gohati, Swabi, Pakistan 3. MCSE (Microsoft Certified System Engineer) Course – CERTIFICATE HARIS Institute IT Peshawar, Pakistan

Pakistan Jun – August 2012



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