Profile

I am an experienced management/customer service professional with vast experience in fashion sales, client relations/personnel training and management. I have a keen interest in developing the team I work with, love working with people and leading from the front. I have acquired over ten years previous customer service/management experience working with some of the fashion industry’s top brands, although my experience is not limited to solely retail. Currently undertaking a 6 month Agile Project Management online course (Accredited) University of Maryland and CIPD level 3. EMPLOYMENT HISTORY

Shinola Detroit, London - European Flagship Manager March 2019 – October 2019

• Day to day running of the store

• Performance management

• Preparing rotas

• Payroll submission

• Recruitment and training

• Head of customer service for Europe (proficient in Zendesk)

• Head of EComm for Europe

• Forecasting

Prada, Mayfair, London - Senior Sales Associate

August 2018 – January 2019

• General Shop floor sales

• Client outreach

• Monitoring sales across section

• Training staff members

• Liaising with buyers

• Dealing with VIP clients

J Crew, Sloane Square, Chelsea, London - Associate Store Manager (Client Experience) September 2017 – August 2018

• Day to day running of the store

• Performance management

• Preparing rotas

Jim Uren

T: +971********* E: adfxoe@r.postjobfree.com

Saadiyat Island Abu Dhabi, United Arab Emirates

• Developing clear customer service plan for store

• Forecasting

• Other responsibilities related to position

Hackett, Sloane Street, Chelsea, London - Floor Manager November 2015 – September 2017

• Day to day running of the store

• Performance management

• Preparing rotas

• Complete management of formal wear/MTM business

• Forecasting

• Working closely with head office/CEO/Chairman

House of Fraser (Flagship), Oxford Street, London- Store Training Lead August 2014 – November 2015

• Developing and implementing training plan for store

• Using KPI’s/sales and observations to develop training strategies across all categories

• Working closely with managers to develop efficient management techniques

• Train the Trainer certified

Diesel, Westfield/House of Fraser, Oxford Street, London - RSE (Promoted to) Supervisor June 2012 – August 2014

• Day to day running of the concession

• Performance management

• Preparing rotas

• Forecasting

• Customer service/sales

STUDIES

Birkbeck University of London BSc Social Sciences 2013-2017 CERTIFICATIONS

Train the Trainer certified

First Aider and Fire Warden (Needs Refreshing)

Cert. in Awareness of Mental Health problems Level 2 VOLUNTEER WORK

London NHS (National Health Service) Responder March 2020-Present

• Medicine pick up/drop off’s for elderly/Affected

• Courier equipment/medicine between NHS sites

• Provide phone support to elderly/those struggling with the quarantine INTERESTS

Reading, Political Theory & Anthropology, Health & Wellbeing and Film REFERENCES

Available upon Request

Contact this candidate