Food Safety Service

RENALYN B. DIEL

Al Falah ST., Abu Dhabi, U.A.E

Email address: adfxo7@r.postjobfree.com

Mobile Number: 050*******

CAREER OBJECTIVES

To seek a challenging position in a reputed firm, where I can work and utilize my experience in benefit of organization which also ensures my career growth.

Self-Appraisal:

I am a hardworking, trust worthy, self- motivated, willing to learn and willing to work under pressure.

WORK EXPERIENCE:

Fitness Assistant /Receptionist

Emirates Palace Hotel,-Kempinski

Corniche Road, Abu Dhabi, U.A.E

October 10, 2013- until present

Scheduling appointment personal training sessions and group classes.

Responsible for introducing new members to the equiptment and answering any questions on equipment use.

Maintain cleanliness of all types of equipment and common areas such as studio, free weights and reception.

Update membership files and monthly activities.

Often called on to repair gym equipment.

Answer the phone calls and inquiry.

Encoding monthly basis for personal trainer.

Ensure the gym equipment in a designated position and all machines are in good working condition.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Thank guests with genuine appreciation and provide a fond farewell

.Assist individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests' service needs in a professional, positive, and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Implementing or planning weekly duty Rota or administrative work.

Kids Club attendant

Emirates Palace Hotel-Kempnski

Corniche Road, Abu Dhabi UAE

Ensure the safety of children and properly supervise at all times.

Promote 4C’s-courtesy, common sense cooperation and consideration.

To be kind, be flexible, creative, approachable and professional.

Assist the kids during activities like arts and crafts, coloring, painting and so on.

Instruct and monitor kids in the use and care of resources and materials in order to prevent injuries and damage.

Supervise the kids during outdoor activities like lazy river, water balloon and kayak.

Conducted demonstration to teach such skills as sports, dancing and fitness activities.

Waitress/Cashier

Abu Dhabi City Golf Club

19th Street, Al Saada, Abu Dhabi U.A.E

July 29, 2011-2013

Greeting patrons once they are seated

Presenting menus to customers

Explaining menu items to customers

Answering questions from patrons about food and beverages

Providing excellent customer service

Information with customers about the status of their order

Refilling customer drink orders throughout the meal

Sharing finding out if customers need additional items

Verifying that customers are satisfied with their order

Fitness Attendant

Sky 24 Sports and Leisure Club

Al Dura Tower, Corniche, Sharjah, UAE

June 2010 - June 2011

Coordinate with various staff for support activities.

Answering telephone prompt calls and accepting bookings for assessment

Assist the guest inside the club how to use the facilities.

Provide the towels in every member.

Sales marketing in every company to join for membership

Head Waitress/ Cashier

Pizza Land Restaurant LLc.

Al Majaz Street, Sharjah, U.A.E

August 2007-July 2010

Welcome the costumer and assist from the table.

Guide the costumer to select their order from the menu.

Promote the food product to increase a high income.

Answering the telephone and taking order for delivery.

Calculating the payments due from the costumer for goods and services accepting various forms of payments ex. (cash, checks, and credit/debit cards). Responsible for keeping a till or cash drawer in balance and their duties counting the drawer until the end of shift to account for all the payments and transaction they precede.

Hostess

Salsa Sudada Latin Bar and Restaurant

Sarabia Manor Hotel, General Luna St. Iloilo City Philippines

May 2003- May 2005

Greeting customers using a pleasant and polite tone. After checking for the customers reservations, escorts the guest to their table, delivering a menu to each person. Handling the feedback and comments from the guest about quality of their meal and service, recording any complaints.

Insuring menus are clean with no visible stains or spots, wiping and presentable.

The hostess interacts with kitchen staff, servers and management to make sure customers concerns is taken seriously. She confers with servers to create work schedules that accommodate everyone as best as possible. In some facilities, the hostess also assists in the hiring, training and supervision of service staff.

ACHIEVEMENTS:

Nominated for Hotelier of the month of March 2016, month of June 2017and December 2019 (Emirates Palace Hotel).

QUALIFICATIONS:

Active IQ Level 2 Certificate in Fitness Instructing Gym Base

Zumba Instructor Basic Steps level1

Heart Saver First aid CPR AED (American Heart Association)

Certification of attendance Kempinski DNA and Flair Training

Certificate of completion Lobster Ink

Essential Food safety Record Attendance

EDUCATIONAL ATTAINMENT:

College : Bachelor of Science in Hotel and Restaurant

Management

Iloilo State College - SY 2003

Secondary : Dumangas Polytechnic College

SY 1997-1998

Elementary : Dumangas Central Elementary School,

SY 1992-1993

PERSONAL DETAILS:

Birth date : August 11, 1981

Place of Birth : Dumangas, Iloilo City Philippines

Status : Single

Visa Status : Company visa end of Contract (open contract)

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