Manager Housekeeping
Resume:
ARNOLD CILORIO TAG-AT
Address : Blk ** Lot **D Golden Gate St.
Parkhomes Subdivision, Tunasan
Muntinlupa City 1773. Philippines
E-mail : ******.*******@*****.***
Skype : arnold.tagat76
Mobile : (0063) 096*-*******
Home : (02) 834-1595
Summary:
Strong leadership, strategic planning, project management and team building expertise. Create enthusiasm and build confidence in others. Design innovative workflow planning/prioritization strategies, resulting in improvement in productivity, efficiency, inventory issues and cost savings. Able to multitask and make decisions. Flexible to changing priorities. Adept at recognizing/launching steps needed to attain objectives. Thrive on challenges to overcome obstacles with solutions that are technically sound and financially feasible. Learn new skills rapidly. Exceptional interpersonal and communication skills (network, collaborate, negotiate); build positive, effective business relationships with people from diverse cultures and at all professional levels. Motivate team by recognizing high standards of performance. Give feedback to encourage people to be open and to foster sense of trust. Articulate professional with over 15 years’ Local and International experience in hospitality management and staff training. Utilized creative problem-solving skills in capturing cost reductions and operations efficiency improvement in multi-functional and multi-unit operations. Commended by superior and outside personnel for professional work attitude.
Relevant Capabilities:
• Special talent for planning, organizing, scheduling, maintaining budgets
• Demonstrated ability to conduct inventories, and place purchase orders
• Extensive experience in recruiting and training of staff IT and Software Knowledge:
Computer Literate
Opera Hotel Management System
Fidelio Hotel Management System
Symphony Hotel Management System
MS Office, Excel, Outlook, etc.
Other software
Employment History:
Norwegian Cruise Line
Position: Asst. Executive Housekeeper
February 18, 2018 – December 06, 2018
Position Summary:
Supports the Executive Housekeeper and other cleaning supervisors in all duties of the housekeeping operation. Coordinates schedule and supervise all Housekeeping staff, inspect all guest areas for proper cleaning, and inventory cleaning supplies. Provides on-the-job training, coordinate the housekeeping schedule and facilitate communications among guests, housekeeping staff and other hotel managers. Responsibility & Authority:
Have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
Prepares and distributes the Room assignment sheet and floor keys to room boys.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after a completed function.
Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Inventories cleaning supplies & linen stock to ensure adequate supplies.
Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.
Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Print all housekeeping related reports and traces from PMS.
Assists in controlling expenses by the housekeeping department.
Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Co-ordinate with vendors e.g.: Pest control, Laundry services and other outsource services.
Attend to any guest complaints and take service recovery measures if required.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Prepare annual housekeeping budget.
Submit requests for repair and periodic maintenance of cleaning equipment.
Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
Other Routine Responsibilities:
Co-ordinate with front office and sending room discrepancy lists.
Select, staff, recruit, hire, and train qualified housekeeping candidates.
Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
Orient and familiarize new personnel with hotel facilities and operating hours.
Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
Oversee any guest communications from housekeeping. Aquoz Solutions Inc.
Position: Administration Manager
September 28, 2015 – March 10, 2017
Position Summary:
Supports operations by supervising staff; planning, organizing, and implementing administrative systems.
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provides historical reference by developing and utilizing filing and retrieval systems.
Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
* Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed. Parque España Residence Hotel Alabang - Hotel Innovators Inc. Position: Executive Housekeeper
August 18, 2014 – August 31, 2015
Position Summary:
Manage all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department. Mandarin Oriental Manila – Mandarin Oriental Hotel Group Position: Assistant Executive Housekeeper
June 17, 2013 - December 17, 2013
Position Summary:
Supports the Executive Housekeeper and other cleaning supervisors in all duties of the housekeeping operation. Coordinates schedule and supervise all Housekeeping staff, inspect all guest areas for proper cleaning, and inventory cleaning supplies. Provides on-the-job training, coordinate the housekeeping schedule and facilitate communications among guests, housekeeping staff and other hotel managers. Manila Ocean Park – China Oceanis Philippines Inc. Position: Executive Housekeeper
October 2012 – June 17, 2013
Position Summary:
Supports the Executive Housekeeper and other cleaning supervisors in all duties of the housekeeping operation. Coordinates schedule and supervise all Housekeeping staff, inspect all guest areas for proper cleaning, and inventory cleaning supplies. Provides on-the-job training, coordinate the housekeeping schedule and facilitate communications among guests, housekeeping staff and other hotel managers. The Peninsula Manila
Position: Assistant. Executive Housekeeper
June 1, 2011 – January 09, 2012
Position Summary:
Supports the Executive Housekeeper and other cleaning supervisors in all duties of the housekeeping operation. Coordinates schedule and supervise all Housekeeping staff, inspect all guest areas for proper cleaning, and inventory cleaning supplies. Provides on-the-job training, coordinate the housekeeping schedule and facilitate communications among guests, housekeeping staff and other hotel managers. Royal Caribbean International
Position: Sr. Deck Supervisor
July 10, 2009 – July 31, 2010
Position Summary:
Responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. Also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities. Duties & Responsibilities:
Responsible for smooth operation of the floor assigned.
Responsible for the performance of floor boys.
Supervise Room Attendants
Organizes and facilitates the room making process.
Daily allocation of rooms and deep cleaning tasks to team members.
Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the laid down standards.
To organize immediately the guest needs under intimation to EHK/Executive.
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards.
Aware of all room categories and amenities.
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Housekeeping Manager with training requirements.
Represent the needs of the team to others in the hotel.
Comply with hotel security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships. Costa Cruises
Position: Assistant Housekeeping Manager
September 2003- December 2007
Position Summary:
Ensure that all cabins stewards receive a complete training on the job and USPH regulations.
Ensure the working of his/her personnel are efficiency to us;
Ensure the guest cabin are cleaned and in good maintenance according to the company standard;
Ensure the set-up in guest is done as company standard;
Conducts guest cabin inspection daily (morning and evening service);
Ensure the lockers and ice pantries are cleaned and maintained according USPH regulation;
Ensure the maintenance is reported through proper software system;
Controls the maintenance works are carried;
Ensure the Linen Valets are folding the towels of the cabin personnel as per Company Procedure (according to the vessel);
Ensures the Linen Valets are cleaning the Corridors according to the company standard;
Controls and organizes inventories according to Housekeeping Manager guidelines;
Organize the weekly requisition of the Hotel items and consumables;
Control deliveries of the room service cabins is handed as per company standards;
Controls the laundry service and related guest satisfaction;
Provides the Housekeeping Manager with a daily report and log of safety Management system inspections.
COSTA FORTUNA – Cabin Steward / Room Attendant
May 29, 2005 – February 09, 2006
COSTA TROPICALE – Crew Cleaner
June 28, 2004 – December 28, 2004
Responsible to clean and sanitize crew areas.
COSTA EUROPA – Crew Cleaner
September 2003– March, 2004
EDUCATIONAL BACKGROUND:
COLLEGE: Central Visayas Polytechnic College
B.S Marine Transportation / Major in Navigation
1996-2001
SECONDARY: Dauin Municipal High School
Dauin Negros Oriental
1990-1996
TRAINING AND SEMINARS:
Basic Safety Course with Personal Safety and Social Responsibility Visayan Maritime Academy Training Center
March 31- April 08, 2000
Ratings Forming Part of Navigation Watch
Misamis Institute of Technology - April 02 – 06, 2001 Proficiency in Survival Craft and Rescue boat
MARINERS Polytechnic Training Center - March 20, 23 2003 Athinia Training and Management Services
Inhouse Training and Luxury Ships (Basic Quality Service Cruise Vessel) March 24 – 29, 2003
Crowd Management Passenger Safety Training IMO 1.28 Skippers Manning Agency Mabini, Manila - April 10 – 11, 2003 The 21st Century Manager
Johnson and Whales University (Costa Concordia). November 12 – 15, 2007 Basic Environment Management System Training
United Philippine Line - August 08, 2008
Marine Pest Management, Bed Bugs, Product Knowledge and Safety. Fulton Marine International
Royal Caribbean Cruises - July 12, 2009
USPH Training Integrated Pest Management
Royal Caribbean International
April 25, 2010
Construction Occupational Safety and Health (COSH) ZAP Occupational Health and Safety Consultancy Services November 9-13, 2015
ORGANIZATION
Philippine National Red Cross
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Sincerely Yours,
Arnold Cilorio Tag-at
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