Customer Care Service

UDUTCHAY AZUBUIKE

* ****** ****** **** ****** MUSHIN LAGOS.

PHONE: +234**********,+234**********

E-MAIL :**********@*****.***

PROFESSIONAL PROFILE

A result oriented graduate of Theatre Arts with diversified experience in customer relationship management, business development and marketing with an objective to be a part of a challenging, dynamic and team spirited setting in which professional are fully harnessed and there are ample room for personal growth and improvement.

PERSONAL DATA

Sex: Male

State: Anambra

Nationality: Nigerian

KEY COMPETENCE

CUSTOMER SUPPORT AND MANAGEMENT

BUSINESS DEVELOPMENT

ADMINISTRATIVE SUPPORT

MARKETING

SALES AND SERVICES

LOGISTICS EXPERTS

WORK EXPERIENCES

INTERCAB.NG (CURRENT)

OPERATION OFFICER,

CUSTOMER SERVICE,

CUSTOMER EDUCATION,

BUSINESS ANALYST,

SUPPORT AND DELIVERY EXECUTIVE.

Intercab is anindigenous passionate ride sharing company.

My responsibilities includes but not exclusively to this

Apt with business ethics, Marketing,Service education, provides information to customer's complaints, explains the best solution to solve the problems, marketing of products and services to our prospective clients, follow up to create traffic on the platform, Resolves product or service problems.

Refer unresolved customer and company account disparity to the back end departments for further verification

Contributes to team effort by accomplishing related result as needed.

Attracts potential customers by marketing, answering products and service questions, inspection of clients documents and education of new clients.Service delivery and Market analysis.

MTNCUSTOMER CARE AGENT Oct 2012 December 2016

Communications Network Support Services Limited, Awoyaya, Lagos

Core Responsibilities:

Receive inbound call, responded to enquiries and educated customers

Resolves product or service problems by clarifying the customer's complaint; determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.

Refer unresolved customer grievances to designated departments for further verification.

Contributes to team effort by accomplishing related result as needed.

Attracts potential customers by answering products and service questions, suggesting information about other products and services.

Maintain customer's account by updating account information.

Created service requests and Updated customers details

Adhered to Call Centre OLAs and industry SLAs

STOREOFFICER/ SUPERVISOR June 2011. Aug 2012

SPECIAL BRANDS AND LOGISTIC SUPPLY. Ojota, Lagos

Core Responsibilities:

Attends to all questions by the customers at all time and proffer solution to their challenges with regards to services and their provision

I provide information to assist customers in making a decision about the product to buy.

Communicate effectively at all time and meeting the desired result of customers that are in line with the company's policies

Involved with procurement,supervision,stock management and general

office supervision and sales,track the expenses against the budget.

Develop in-depth knowledge about business practices,sales activities,

Maintain a knowledge repository of clients,referrals,and presentations.

Develop strong customer relationships in order to generate high

volume of prospective clients.

Manage customer and appointments effectively for new opportunities.

Determine cross-selling opportunities among different offices.

Supervise the client relationship management

TEACHER (NYSC) July 2009 July 2010

Bunkure Secondary School, Barnawa, Kano State

SUMMARY

Over five years experience within the field of Customer Care Communication Mangement.

Logical Communicator;ability to interact effectively with all levels of staff and management.

Strong organisational,time mangement and prioritization ability.

Skilled in creative solutions,analysis,good decisions making,project management and coordination abilities.

Good leadership and entrepreneurdial Skills.

B.A IN THEATRE ARTS

- University of Lagos, Lagos State 2003 2008

Second Class Lower

SENIOR SECONDARY SCHOOL CERTIFICATE

- Ikeja Grammar School Lagos State 1994- 1999

FIRST SCHOOL LEAVING CERTIFICATE

-Teachers Training College, Enugu State 1989 1994

SKILLS/ABILITIES

Customer support/management

Excellent Administrative Craft

Use of Customer Relationship Management (CRM) tools

Computer skills (Microsoft Office)

Computer Skills (Microsoft office)

HTML & CSS programming Skills

Excellent team player

Ability to work with little or no supervision

Ability to coordinate and organize to achieve particular set of goals

Strong analytical skill.

Good communication and interpersonal skills.

Works well under pressure, both independently and as part of a team.

Exercises keen attention to detail while working both creatively and efficiently

LEADERSHIP EXPERIENCE

Stage Manager - final year Stage Presentation,University of Lagos

HOBBIES AND INTEREST

Music, Travelling, Reading, Meeting people and singing.

REFERENCE

Oranwusi Justine Obiora- Chief Superintendent of Police Officer In Charge Police Housing Scheme Force Head Quarters Abuja.

E-mail:obioranwusi@yahoo.com08034742611.

PastorSamuel Okoli MacSam Oil Ltd, Ikeja Lagos 080********

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