Curriculum Vitae

Name Muhammad Usman

Address Faisalabad Pakistan

Contact +923********* watsapp 009***********

Email ID adfxkm@r.postjobfree.com

Date of Birth 02 January 1986

Nationality Pakistani

Marital Status Married

Religion Muslim

Availability 30 Days' Notice Period

Passport Number FX1799903

Objective:-

To be pragmatic by putting my knowledge into practical. To join a highly professional team in a dynamic and global organization with challenging work environment to execute to execute my skills..

Experience: - Grand millennium Dubai UAE.

Housekeeping Supervisor Date (24/04/2018 to13/02/2020)

Key Responsibilities:

Certified departmental trainer

To conduct departmental opening up / closing down procedures according to shift allocation.

To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards

To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards

To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.

Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa

To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.

To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates.

The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards

To attend or hold training sessions when required

To carry out your teams 1;1 meetings and staff appraisals

Report and follow up on all maintenance requests on a daily basis.

Ensure that occupied rooms are serviced no later than 15.00 hours

Ensure that the Do not Disturb policy and procedures are followed

Conduct the correct hand over procedure for each shift

To assist in Inventories.

To hold team meetings and produce an action plan for the director of services and ensure these are followed up.

To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.

To assist in maintaining discipline within department.

To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested

To supervise the deep cleaning of bedrooms, changing of shower curtains etc.

To ensure all requests from guests are carried out.

On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy

To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed

To maintain a smooth working relationship with associates of other departments

To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard

To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.

To report to the office coordinator any maintenance faults or hazards in public area, corridor or equipment immediately.

To report to the office coordinator any damaged fixtures and fitting which needs replacements.

To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.

To follow the correct procedure for the storage and recording of lost property.

To be aware of all current Company and Departmental Policies and Procedures. Ensuring that these are adhered to at all times.

To attend all Statutory Training, Job Training Sessions and Communication Meetings.

Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services.

To be aware of and carry out all Hotel Security.

To report any suspicious person(s) or packages immediately to the duty manager.

To be aware of the Health, Safety and Hygiene Regulations at work

To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm

To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known.

To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention.

Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale

Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.

Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

Follows all procedures set up for the protection of the environment within the hotel and grounds.

To carry out any other reasonable task as requested e.g. checking public areas.

Ensure quality controls are in place for all laundry processes, rejecting any exceptions.

Maintain cleanliness of the laundry area.

Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed.

Experience:- The cove Rotana resort Ras al khaimah UAE

Housekeeping supervisor Date (20/10/2014, 08/09/2016)

Key Responsibilities:

Assist in scheduling of staffs according to projected staffing requirements.

Managed employee schedules. Supervised outside labour.

Supervised housekeepers per hotel procedure.

Assigned housekeepers to their designated work areas for the day.

Distributed, logged, and collected master keys for each housekeeper.

Monitored the upkeep of hotel rooms that were claimed to be 'Vacant Clean'

Corrected and informed housekeepers of any mistakes encountered during inspection.

Increased productivity 20% by streamlining housekeeping staff duties.

Managed daily activities of housekeeping staff.

Attended leadership trainings and seminars to bring back to my team and co supervisors.

Ordered supplies for hotel and kept track of daily linen counts and inventory.

Responsible for inspecting 290 credits deep cleaning guestrooms in 1 year.

To achieve an ever all 90% score of bathroom and room cleanliness in 1 year.

To reduce gust supplies expenses 3%.

Experience:- Centro capital centre by Rotana Abu Dhabi

Housekeeping supervisor (28/11/2012, 19/10/2014)

Experience: - Emrill services LLC Dubai.

Public area attendant (11/10/2011, 14/10/2012)

certificates &Professional Training:-

Cross training done Front Office - Front Desk Agent GRAND MILLENNIUM DUBAI.

Basic Fire Safety Level 1 from Dubai police academy Dubai.

Certified OJTS from GRAND MILLENNIUM DUBAI.

Certified leadership. From Rotana hotels management corporation ltd.

Special for the special From Rotana hotels management corporation ltd.

Customer care training. Rotana hotels management corporation ltd.

Skills and Knowledge

Communication skills

Ability to interact with different cultures

Ability to balance department guests and associates needs

Training skills

Good oral and written communication skills in English

Able to work under pressure at times. Ability to be versatile

Education:-

Higher Secondary School Certificate from Faisalabad Pakistan.

Diploma in computer science 2 year from Pasban computer college Pakistan.

Diploma in hard ware and networking 6 months from Quaid College Pakistan.

Language:-

English

Urdu

Punjabi

Hindi

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