Customer Service Operator

KIMBERLY GRILLS

*** *** **** ******, ** ***** · 606-***-****

Email: *********@*****.***

SUMMARY

Excellent customer service skills, over three years’ experience in call center.

Computer literate, able to navigate many open screens, troubleshoot PC’s MAC’s I-Phones and androids.

Met and exceeded metrics on quantity and quality daily.

Excellent work ethic, follow company guidelines on absenteeism, and confidentiality.

Maintain a calm and pleasant attitude during calls, able to diffuse situations with angry clients.

PROFESSIONAL DEVELOPMENT

Teleworks USA-Certificate in iOS and macOS Technical Support

EDUCATION

Associates in Science

PROFESSIONAL EXPERTISE

Mold Operator CTA Acoustics Corbin, KY

May 2017-August 2017

Interact with other employees to ensure that production is met daily

Ensure that quality and quantity is met daily

Operate machinery in a safe manner

Inspect finished goods for quality assurance

Cashier Cash Saver Harlan, KY

October 2016-May 2017

Assisted customers with final purchases and answered questions at the checkout counter

Primary job duties included ringing up purchases, scanning coupons, and ensuring customer satisfaction

Operated computerized cash registers and credit card machines as well as conveyor belts

Exuded friendly, courteous, and positive attitude and demonstrated professionalism

Customer Service Rep. SYKES Richmond, VA

2011-2014

Negotiated with suppliers to expedite product shipment and backorders.

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

Processed credit card payments for orders and managed accounts receivables.

Assisted customers in navigating the companies website, and placing orders online and trouble shooting any technical issues.

Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.

Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.

Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

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