Customer Service Technician

Scarlette Pina

*** ******* ****** ***. **, Brooklyn, NY 347-***-**** ***********@*****.***

EDUCATION

State University of New York, University at Albany, Bachelors of Science, Albany, NY

GPA: 3.28

August 2016 - May 2020

EXPERIENCE

Receptionist

Psychological Services Center, Albany NY November 2018 - March 2020

●Greet, assist, and direct clients, guest and general public

●Count money before and after shift as well as receive payments, and issue receipts, refunds, and or change when due

●Answer incoming calls and respond to clients and public inquiries

●Organize and dispose hundreds of documents when required to

Counseling Intern

NEO Centro de Desarrollo y Aprendizaje, Madrid Spain August 2019 - December 2019

●Assisted in testing and therapy for children with autism and ADHD

●Worked one on one with children from ages 3 to 17

●Scheduled appointments and input client information in the center’s program

●Tracked client’s progress and followed up with parents

SP Child Care

Special Ed Literacy, Brooklyn NY May 2018 - August 2018

●Aided child with Auditory Processing Disorder in reading and writing

●Administered quizzes and exams as well as assigned homework

●Maintained reading schedule and set goals for development

Crew Member

Dunkin Donuts, Brooklyn NY June 2018 - August 2018

●Prepared hundreds of signature drinks and food with accuracy every shift

●Worked as a team member by assisting with product assembly as well as cleaning work station while maintaining good customer service

●Stocked and rotated inventory regularly

Tutor Mentor

Liberty Partnership Program, Albany NY February 2017 - February 2018

●Tutored twenty five to thirty students in English and Spanish

●Assisted students with college applications and understanding financial aid

●Taught group lessons on culture appreciation, time management, and college preparation

●Organized paperwork as well as created spreadsheets and permission slips for different schools in the partnership program

SKILLS

Computer:

Proficient with Windows and Mac OS X, IOS, Microsoft Office

Language:

Spanish (Native) English (Native) American Sign Language (Beginner)

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